OpenAir PSA vs. Workday Professional Services Automation

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
OpenAir PSA
Score 6.3 out of 10
N/A
NetSuite OpenAir is a cloud-based Professional Service Automation (PSA) product which includes capabilities around project management, resource management, project accounting, etc.N/A
Workday Professional Services Automation
Score 8.1 out of 10
N/A
Workday offers their cloud-based Professional Services Automation (PSA) platform, meant as an all-encompassing platform but emphasizing centralized data and data projections as well as tools to optimize resource allocation (and hiring), and track revenue along with project portfolio health indicators.N/A
Pricing
OpenAir PSAWorkday Professional Services Automation
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
OpenAir PSAWorkday Professional Services Automation
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
OpenAir PSAWorkday Professional Services Automation
Top Pros
Top Cons
Features
OpenAir PSAWorkday Professional Services Automation
Project Management
Comparison of Project Management features of Product A and Product B
OpenAir PSA
7.3
15 Ratings
3% below category average
Workday Professional Services Automation
-
Ratings
Task Management8.015 Ratings00 Ratings
Resource Management7.515 Ratings00 Ratings
Gantt Charts8.09 Ratings00 Ratings
Scheduling6.012 Ratings00 Ratings
Workflow Automation6.09 Ratings00 Ratings
Team Collaboration8.012 Ratings00 Ratings
Support for Agile Methodology6.07 Ratings00 Ratings
Support for Waterfall Methodology7.08 Ratings00 Ratings
Document Management8.56 Ratings00 Ratings
Email integration7.09 Ratings00 Ratings
Mobile Access7.512 Ratings00 Ratings
Timesheet Tracking7.014 Ratings00 Ratings
Change request and Case Management8.010 Ratings00 Ratings
Budget and Expense Management7.514 Ratings00 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
OpenAir PSA
8.6
10 Ratings
15% above category average
Workday Professional Services Automation
-
Ratings
Quotes/estimates8.05 Ratings00 Ratings
Invoicing9.07 Ratings00 Ratings
Project & financial reporting8.59 Ratings00 Ratings
Integration with accounting software9.07 Ratings00 Ratings
Best Alternatives
OpenAir PSAWorkday Professional Services Automation
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SAP Ruum
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Score 9.0 out of 10
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Score 8.9 out of 10
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User Ratings
OpenAir PSAWorkday Professional Services Automation
Likelihood to Recommend
8.5
(20 ratings)
8.2
(25 ratings)
Likelihood to Renew
8.2
(7 ratings)
-
(0 ratings)
Usability
9.4
(4 ratings)
6.0
(1 ratings)
Availability
10.0
(3 ratings)
-
(0 ratings)
Performance
9.0
(3 ratings)
-
(0 ratings)
Support Rating
5.5
(6 ratings)
5.0
(1 ratings)
In-Person Training
10.0
(2 ratings)
-
(0 ratings)
Implementation Rating
10.0
(2 ratings)
-
(0 ratings)
Configurability
8.0
(2 ratings)
-
(0 ratings)
Ease of integration
10.0
(2 ratings)
-
(0 ratings)
Product Scalability
10.0
(2 ratings)
-
(0 ratings)
Vendor post-sale
10.0
(2 ratings)
-
(0 ratings)
Vendor pre-sale
10.0
(2 ratings)
-
(0 ratings)
User Testimonials
OpenAir PSAWorkday Professional Services Automation
Likelihood to Recommend
NetSuite
This product is well suited for an organization that is focused on client services, project delivery, time tracking, expense reporting, and revenue recognition. From a pure project management perspective, this product is not as feature rich as say Microsoft Project Server. For organizations that are looking for detailed complex project plan and resource management (along with resource leveling, etc.), this is probably not the best suited product
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Workday
If you are a company with very little administrative or IT staff that can be dedicated to run, train, and launch - this is the perfect tool for you because it requires very little on the set up end and training. It looks like a social network so a platform many are already used to seeing. Its definitely a very powerful product with an easy interface, providing a stellar customer experience
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Pros
NetSuite
  • Netsuite OpenAir PSA is highly configurable and has a large ecosystem of assets to work with.
  • Tasks are easily designed to automate processes in your business workflow.
  • OpenAir is designed in such a way that it can communicate and receive information from external systems without having to re-engineer your systems to make them work if you are following standard business practice.
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Workday
  • Consolidated data resource. Allows Workday to be the authority for pay and benefits.
  • Advanced automation for administrators.
  • Self-serve for employees. Allows users to self manage their information.
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Cons
NetSuite
  • Compared to QuickArrow, setting up reports to reflect the data accurately seemed to require a bit more consultant time and collaboration. Getting the numbers correct is essential, so budget extra time for this iniative. We also learned that certain calculations can not be displayed in the executive dashboards. Ask these questions upfront to ensure your dashboards are complete for your needs (again, working backwards in the preparation stages).
  • Compared to QuickArrow, NetSuite OpenAir PSA falls short in the resource management capabilities. UI, flexibility, and scheduling options all could be improved. This is on their roadmap, timeline yet to be defined. Scheduling is vitally important to our company and this is THE area where we feel is the applications weakest. However, the application does provide everything critical to scheduling and provided the elements we needed in order to be successful. We altered our scheduling process accordingly.
  • During our System Administration 3 day online training, when a question was asked about detailed functionality, sometimes the trainer would share..."Yes, OpenAir has a configuration for that. Just inquire with your consultant and they can flip that flag in your instance." The responsibility for obtaining these special application configurations was placed on the System Admin [in training] to ask and to take notes. If your company needs the application to work a certain way, speak up and ask your OA consultant. There seems to be MANY flags that can be flipped in the background to allow for the system to meet your needs. My complaint is that these are not published, rather made available if one inquires.
  • OpenAir is able to generate invoices directly and we strongly encourage using this feature to keep everything housed under one application. However, this did not work for our organization and we leveraged a financial integration. A bit of a pioneer integrating with Softrax -- the integration works well, however is quite fragile. We do receive appropriate support when needed, but would prefer the integration to be a bit more stable. We recommend integrating with their stated supported financial systems, as staying the course will likely net a more stable integration.
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Workday
  • Would like to be able to use it for clocking in and out
  • The dashboard user interface could be improved to include more pertinent information
  • Would be nice to hide features that we use other applications for (i.e. org chart, pay, expenses)
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Likelihood to Renew
NetSuite
It all depends. We are still looking at moving our consultants to Oracle PAC, in order to get our financial systems in line (we use Oracle Financials currently). We are feeling a lot of pain with integration and segmented systems.

Ultimately,it depends on how much pain is felt there. OpenAir has given us a path to follow on from QuickArrow. I foresee either moving onto Oracle PAC by end of calendar, or staying on OpenAir.

OpenAir to Oracle integration is not easy. From a reporting and process perspective, there’s been pain from being in different systems
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Workday
No answers on this topic
Usability
NetSuite
In this day and age I should not have to read a manual to understand a product. It should be intuitive to administrate and perform basic tasks. It feels like a ton of intelligence was poured into making OpenAir feature rich but no where near as much attention was given to the user experience.
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Workday
Its getting more streamlined with update but still has many tools that are unexplained/ not defined well
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Reliability and Availability
NetSuite
The system up time was reliable and that was never anything we ever had any concerns/issues with.
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Workday
No answers on this topic
Performance
NetSuite
The performance was acceptable. If you had a very large data set you were working with it might take a little longer, but within reason.
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Workday
No answers on this topic
Support Rating
NetSuite
As an admin, I've had more contact with OA support than most. I've found their response to tickets typically timely and helpful, however many of the responses to tickets are "we will file an enhancement request" and then I never hear about it again. So not terrible, but not a very fulfilling experience.
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Workday
With workday support options, I would like to see a more immediately responsive response option. Possibly a chat or a responsive email response team would be helpful.
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In-Person Training
NetSuite
Very knowledgeable and able to articulate how other customers configured the solution to meet their needs as well as the best practices they recommended.
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Workday
No answers on this topic
Online Training
NetSuite
We did a 3 day online remote course back in April. NetSuite prefers training to occur before migration. We went over the functionality of tool and three months later we migrated. Personally, I didn’t find it that beneficial. Certain parts of it were beneficial as they applied to me – talked a lot about invoicing capabilities that didn’t apply to me. They also have knowledge base / e-learning assets, but I haven’t referred to them
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Workday
No answers on this topic
Implementation Rating
NetSuite
It went fine. Everything came over the way we wanted. In addition to migrating the current projects we wanted to migrate historical data – did that seamlessly. The finished product looked pretty good – just needed to tweak – and they helped us with that
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Workday
No answers on this topic
Alternatives Considered
NetSuite
OpenAir accurately reflects changes in real-time as well as lends itself to see where a draw is at, when payment is expected and what percentage of the contract has been billed or approved to date. This helps with project billing and tracking as well as cash flow. Quickbooks lacks the ability to show progress draws, approved changes, and pending changes on a given project where OpenAir excels.
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Workday
I was not on the selection team for Workday Profession Services Automation; it was the HR system used by our parent company. However, I have had several opportunities to work with Workday in other HR roles, and have also worked extensively with Oracle products. Workday Professional Services Automation seems more dynamic than the Oracle Suite I've utilized in the past.
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Scalability
NetSuite
Once the system is setup, it's easy to manage and maintain.
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Workday
No answers on this topic
Return on Investment
NetSuite
  • It covers our requirements for time tracking and project/resource management better than the previous solution we used.
  • Project managers are happier having this tool for their job and also because it is running on the cloud as opposed to running on-prem.
  • It doesn't help in any way improving the "chasing" of the people that don't submit their time-sheets in time. This one stayed the same as before.
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Workday
  • All in one platform great for businesses with locations across the country
  • We don’t use its learning/training features, or it doesn’t have, which would be nice
  • Reporting features are extensive and, though can be hard to figure out, there is clearly great capability there
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ScreenShots