OpenText Core Experience Insights vs. Pega Customer Decision Hub
OpenText Core Experience Insights vs. Pega Customer Decision Hub
Product | Rating | Most Used By | Product Summary | Starting Price |
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OpenText Core Experience Insights | N/A | OpenText Core Experience Insights orchestrates customer communication events across all touchpoints to establish great marketing moments across the entire customer lifecycle. Aggregating multiple data sources, Core Experience Insights captures event data for analysis and reporting, tracks customer events and adds analytics and visualization for better customer experiences. The vendor states that with Core Experience Insights, marketers can better manage the customer journey from engagement… | N/A | |
Pega Customer Decision Hub | N/A | Pega Customer Decision Hub optimizes customer lifetime value by providing an “always-on brain” to unify data, analytics, and channels into one connected experience. Customer Decision Hub collects data from every interaction as it’s taking place, combines that with the customer’s full interaction history to determine their current context, and then delivers nextbest-action recommendations. Pega aims to enable users to pivot between selling, serving, retaining, and nurturing in real time. | $97 Per User Per Month |
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Editions & Modules | No answers on this topic |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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OpenText Core Experience Insights | Pega Customer Decision Hub | |
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OpenText Core Experience Insights | Pega Customer Decision Hub | |
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Small Businesses | Ortto Score 8.8 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Quadient Inspire Score 9.4 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Quadient Inspire Score 9.4 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
OpenText Core Experience Insights | Pega Customer Decision Hub | |
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Likelihood to Recommend | 6.6 (5 ratings) | 8.0 (9 ratings) |
OpenText Core Experience Insights | Pega Customer Decision Hub | |
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Likelihood to Recommend | OpenText | Pegasystems |
Pros | OpenText | Pegasystems |
Cons | OpenText | Pegasystems |
Alternatives Considered | OpenText | Pegasystems |
Return on Investment | OpenText | Pegasystems |
ScreenShots | Pega Customer Decision Hub Screenshots |