TrustRadius

OpenText CX-E Voice vs. StringeeX

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
OpenText CX-E Voice
Score 8.0 out of 10
Small Businesses (1-50 employees)
OpenText™ CX-E Voice adds new functions to existing infrastructure to improve communications efficiency, mobility, security and customer satisfaction. The unified communications solution delivers unified messaging, voicemail, transcription, interactive voice response (IVR), call center, a speech-driven personal assistant and automated attendant as well as automated call and text notifications.N/A
StringeeX
Score 8.0 out of 10
Small Businesses (1-50 employees)
StringeeX is a customer support platform that lets users connect with customers on any channel (phone, video call, chat, email, social, etc). The platform is designed to make it easy to keep track of all support requests, answer questions quickly, and monitor customer service agent's effectiveness. Accessible by desktop and mobile app, it can integrate with most of popular CRM and Helpdesk tools. The vendor states they are trusted by over 500 companies such as Viettel, Mobifone, Misa, Golden…N/A
Pricing
OpenText CX-E VoiceStringeeX
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
OpenText CX-E VoiceStringeeX
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
OpenText CX-E VoiceStringeeX
Features
OpenText CX-E VoiceStringeeX
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
OpenText CX-E Voice
9.3
2 Ratings
10% above category average
StringeeX
8.3
2 Ratings
1% below category average
Agent dashboard10.02 Ratings9.02 Ratings
Validate callers10.02 Ratings8.02 Ratings
Outbound response10.02 Ratings9.02 Ratings
Call forwarding9.52 Ratings9.02 Ratings
Click-to-call (CTC)9.52 Ratings9.02 Ratings
Warm transfer9.52 Ratings7.02 Ratings
Predictive dialing10.01 Ratings7.02 Ratings
Interactive voice response9.02 Ratings6.02 Ratings
REST APIs9.02 Ratings9.02 Ratings
Call scripts8.52 Ratings9.02 Ratings
Call tracking10.01 Ratings8.02 Ratings
Multichannel integration8.01 Ratings9.02 Ratings
CRM software integration8.01 Ratings9.02 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
OpenText CX-E Voice
8.9
2 Ratings
7% above category average
StringeeX
7.2
2 Ratings
14% below category average
Inbound call routing10.02 Ratings8.02 Ratings
Omnichannel inbound routing10.01 Ratings8.02 Ratings
Recording8.52 Ratings7.02 Ratings
Quality management8.01 Ratings7.02 Ratings
Call analytics9.01 Ratings6.02 Ratings
Historical reporting9.02 Ratings6.02 Ratings
Live reporting10.01 Ratings7.02 Ratings
Customer surveys8.01 Ratings8.02 Ratings
Customer interaction analytics8.01 Ratings8.02 Ratings
Best Alternatives
OpenText CX-E VoiceStringeeX
Small Businesses
CloudTalk
CloudTalk
Score 7.5 out of 10
CloudTalk
CloudTalk
Score 7.5 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.5 out of 10
CloudTalk
CloudTalk
Score 7.5 out of 10
Enterprises
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 8.6 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
OpenText CX-E VoiceStringeeX
Likelihood to Recommend
8.0
(4 ratings)
8.0
(2 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
Support Rating
-
(0 ratings)
7.3
(1 ratings)
User Testimonials
OpenText CX-E VoiceStringeeX
Likelihood to Recommend
OpenText
OpenText CX-E Voice has been a solid and reliable application and a valuable component of our voice infrastructure. Support has been consistently excellent.
SC
Read full review
StringeeX
I love that multichannel capability allowed us to configure channels that our customers use to contact us such as voice, video, email, chat, SMS, and social. Agents left feedback that the features are very user-friendly so we don't need to take time for training.
Timmy Đỗ | TrustRadius Reviewer
Timmy Đỗ
Sales Executive
Read full review
Pros
OpenText
  • Call recording is useful. It was quite needed actually because it does not just help with keeping records, but also feedback for the employee because if something gets escalated, we can go through the call again to see where mistakes can be avoided in the future.
  • IVR is another well thought out tool.
  • Ability to distribute calls is top notch.
Verified User
Anonymous
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StringeeX
  • It records and monitors calls impeccably.
  • The support team is very reliable and efficient.
  • The interface is very user friendly.
Verified User
Anonymous
Read full review
Cons
OpenText
  • Pricing Tier
  • Glitch during call sometimes.
  • Regular enhancements for every release.
Verified User
Anonymous
Read full review
StringeeX
  • It can totally replace the CRM.
Timmy Đỗ | TrustRadius Reviewer
Timmy Đỗ
Sales Executive
Read full review
Usability
OpenText
Apart from reports, OpenText CX-E Voice ease of use is consistently excellent
SC
Read full review
StringeeX
No answers on this topic
Support Rating
OpenText
No answers on this topic
StringeeX
The connection is sometimes unstable, but StringeeX's Customers Service Team is willing to solve it fast for us. It is okay.
Timmy Đỗ | TrustRadius Reviewer
Timmy Đỗ
Sales Executive
Read full review
Alternatives Considered
OpenText
We choosed OpenText TeamQ instead of acmatel CCS because of its simple nature. Acmatel CCS was having limited feature with call tracking support. Also, OpenText TeamQ is one of the better tool when you consider the fact of consistency in calling support. I am totally grateful that I had choosen this tool for our business demand.
Verified User
Anonymous
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StringeeX
The support team is more responsive and addresses issues in a timely manner.
Verified User
Anonymous
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Return on Investment
OpenText
  • Supervision can work remotely.
  • We do not need to invest in new computer telephony.
  • Global employee can be connected to the same interface.
AB
Amit Bernstein
Cyber security consultant
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StringeeX
  • The analytics have helped me better address areas of need with my staff.
Verified User
Anonymous
Read full review
ScreenShots

OpenText CX-E Voice Screenshots

Screenshot of Track your faxes through an event log tab.Screenshot of Built-in viewer in the web client: XMediusFAX® Cloud allows you to view faxes directly in your browser without having to download files.Screenshot of Download the free XMediusFAX® Cloud application for Android, iPhone or iPad and send secure faxes from your mobile.Screenshot of Choose your fax recipients (device contacts, Fax service Phone Book, Favorites).Screenshot of Select your documents from any file management application available on your mobile device.Screenshot of Configure your fax options (priority, resolution, retries).

StringeeX Screenshots

Screenshot of StringeeX ticket reportScreenshot of StringeeX ticketing system