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OpenText CX-E Voice vs. Vertical Wave

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
OpenText CX-E Voice
Score 8.0 out of 10
Small Businesses (1-50 employees)
OpenText™ CX-E Voice adds new functions to existing infrastructure to improve communications efficiency, mobility, security and customer satisfaction. The unified communications solution delivers unified messaging, voicemail, transcription, interactive voice response (IVR), call center, a speech-driven personal assistant and automated attendant as well as automated call and text notifications.N/A
Vertical Wave
Score 9.2 out of 10
N/A
Wave IP from Vertical Communications in Santa Clara, California is a unified communications platform that combines voice, mobility and a variety of communications applications and services to connect customers and workforces. Core applications and features include a desktop management interface, call recording, visual voicemail, IVR based customer appointment reminders and customer surveys.N/A
Pricing
OpenText CX-E VoiceVertical Wave
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
OpenText CX-E VoiceVertical Wave
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
OpenText CX-E VoiceVertical Wave
Features
OpenText CX-E VoiceVertical Wave
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
OpenText CX-E Voice
9.3
2 Ratings
10% above category average
Vertical Wave
-
Ratings
Agent dashboard10.02 Ratings00 Ratings
Validate callers10.02 Ratings00 Ratings
Outbound response10.02 Ratings00 Ratings
Call forwarding9.52 Ratings00 Ratings
Click-to-call (CTC)9.52 Ratings00 Ratings
Warm transfer9.52 Ratings00 Ratings
Predictive dialing10.01 Ratings00 Ratings
Interactive voice response9.02 Ratings00 Ratings
REST APIs9.02 Ratings00 Ratings
Call scripts8.52 Ratings00 Ratings
Call tracking10.01 Ratings00 Ratings
Multichannel integration8.01 Ratings00 Ratings
CRM software integration8.01 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
OpenText CX-E Voice
8.9
2 Ratings
7% above category average
Vertical Wave
-
Ratings
Inbound call routing10.02 Ratings00 Ratings
Omnichannel inbound routing10.01 Ratings00 Ratings
Recording8.52 Ratings00 Ratings
Quality management8.01 Ratings00 Ratings
Call analytics9.01 Ratings00 Ratings
Historical reporting9.02 Ratings00 Ratings
Live reporting10.01 Ratings00 Ratings
Customer surveys8.01 Ratings00 Ratings
Customer interaction analytics8.01 Ratings00 Ratings
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
OpenText CX-E Voice
-
Ratings
Vertical Wave
10.0
1 Ratings
18% above category average
Hosted PBX00 Ratings10.01 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings10.01 Ratings
Directory of employee names00 Ratings10.01 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
OpenText CX-E Voice
-
Ratings
Vertical Wave
10.0
1 Ratings
16% above category average
Answering rules00 Ratings10.01 Ratings
Call recording00 Ratings10.01 Ratings
Call park00 Ratings10.01 Ratings
Call screening00 Ratings10.01 Ratings
Message alerts00 Ratings10.01 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
OpenText CX-E Voice
-
Ratings
Vertical Wave
10.0
1 Ratings
15% above category average
Mobile app for iOS00 Ratings10.01 Ratings
Mobile app for Android00 Ratings10.01 Ratings
Best Alternatives
OpenText CX-E VoiceVertical Wave
Small Businesses
CloudTalk
CloudTalk
Score 7.5 out of 10
Broadvoice | GoContact
Broadvoice | GoContact
Score 9.3 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 7.5 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
Enterprises
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 8.6 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
OpenText CX-E VoiceVertical Wave
Likelihood to Recommend
8.0
(4 ratings)
10.0
(1 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
User Testimonials
OpenText CX-E VoiceVertical Wave
Likelihood to Recommend
OpenText
OpenText CX-E Voice has been a solid and reliable application and a valuable component of our voice infrastructure. Support has been consistently excellent.
SC
Read full review
Vertical Communications
The system does more than I've even had the pleasure to implement. I appreciate the staff and the system. It's stable and dynamic enough to meet any companies needs.
Verified User
Anonymous
Read full review
Pros
OpenText
  • Call recording is useful. It was quite needed actually because it does not just help with keeping records, but also feedback for the employee because if something gets escalated, we can go through the call again to see where mistakes can be avoided in the future.
  • IVR is another well thought out tool.
  • Ability to distribute calls is top notch.
Verified User
Anonymous
Read full review
Vertical Communications
  • System uptime is tremendous, I almost forget it exists on my server rack.
  • Desktop software is very easy to learn, I can train new receptionists within a few minutes and they don't have to memorize extensions or rely on a sheet of numbers
  • Call recording works well, I am able to find calls based on a number of criteria and it finds the calls fast and I can easily export them for use.
Verified User
Anonymous
Read full review
Cons
OpenText
  • Pricing Tier
  • Glitch during call sometimes.
  • Regular enhancements for every release.
Verified User
Anonymous
Read full review
Vertical Communications
  • There are a few interfaces for working with the system and it can be daunting to learn
  • They charge quite a bit annually and if you miss an update they charge you additional fees to catch up.
Verified User
Anonymous
Read full review
Usability
OpenText
Apart from reports, OpenText CX-E Voice ease of use is consistently excellent
SC
Read full review
Vertical Communications
No answers on this topic
Alternatives Considered
OpenText
We choosed OpenText TeamQ instead of acmatel CCS because of its simple nature. Acmatel CCS was having limited feature with call tracking support. Also, OpenText TeamQ is one of the better tool when you consider the fact of consistency in calling support. I am totally grateful that I had choosen this tool for our business demand.
Verified User
Anonymous
Read full review
Vertical Communications
No answers on this topic
Return on Investment
OpenText
  • Supervision can work remotely.
  • We do not need to invest in new computer telephony.
  • Global employee can be connected to the same interface.
AB
Amit Bernstein
Cyber security consultant
Read full review
Vertical Communications
  • Good call tracking and automated systems allows for less staff and accurate metrics
Verified User
Anonymous
Read full review
ScreenShots

OpenText CX-E Voice Screenshots

Screenshot of Track your faxes through an event log tab.Screenshot of Built-in viewer in the web client: XMediusFAX® Cloud allows you to view faxes directly in your browser without having to download files.Screenshot of Download the free XMediusFAX® Cloud application for Android, iPhone or iPad and send secure faxes from your mobile.Screenshot of Choose your fax recipients (device contacts, Fax service Phone Book, Favorites).Screenshot of Select your documents from any file management application available on your mobile device.Screenshot of Configure your fax options (priority, resolution, retries).