OpenText Hightail vs. Twist: Team Messaging

Hightail is my go-to source when I need to send large files that would never fit as regular attachments. That being said, sometimes there are files that would perfectly fit as attachments but I want the security that Hightail provides when sending sensitive or private material. It's very comforting knowing that the content I'm sending is only being received and viewed by the intended parties. It's also comforting for my clients when it's THEIR content that I'm sending for review.

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If you have no existing messaging solution, Twist is a viable option. I can't find any reason to recommend it ahead of Slack, Spaces, Teams, Discord, etc. This is one more solution with team messaging functionality, and file sharing, and message archiving/searching. If budget is an issue, Twist can be replaced with a free solution like Discord.

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• Management of content, communication, spaces, and projects in general.
• Control of processes, tasks and activities between the different members of teams.
• Collaborative work through different media and channels.

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• Messaging
• Team communication
• Email updates

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• Some of our recipients are not very tech-savvy and can get confused with how to download a file. There is some room for improvement by making it clearer where the user should click to download the file.

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• Does nothing to stand out from other messaging apps
• Boring
• Feature parity with everything else on the market

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Honestly, once we started using Google Drive more efficiently and saw what improvements OpenText Hightail had made, it was hard to choose. But now that we more consistently use Google Drive, I use it probably 75% more than I use OpenText Hightail for the same tasks. I'm not sure how much longer I'll be a customer at OpenText but it's great to have both options.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Does not stand out at all. I can't think of any reason to select Twist over more popular choices like Slack, Teams, Discord, or Spaces. We use Twist because it forced on us by a specific scenario. Otherwise, we would just use an existing platform (ex: Slack) to handle this communication

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Hightail simply saves time. We no longer struggle with trying to meet the requirements of OutLook. When we have a file that is too large to send via OutLook we just "hightail it".

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• None that can be directly tied to Twist
• We were forced to use Twist in a certain environment, but no change to our ROI
• Provides one more place to look, one more place to try and find messages.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info