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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    OpenText MBPM

    Score7.2 out of 10
    N/AOpenText acquired BPM solution Metastorm in 2011, and has rebranded the product as OpenText MBPM. It is an alternative BPM solution to OpenText's primary BPM offering called OpenText Cordys Business Process Management.N/A

    ServiceNow App Engine

    Score8.1 out of 10
    N/AServiceNow App Engine aims to bring creator workflow apps to production quickly for mission-critical tasks. Design with best-practice guidance and templates within a holistic low-code dev experience.N/A
    Pricing
    OpenText MBPMServiceNow App Engine
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    OpenText MBPMServiceNow App Engine
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    OpenText MBPMServiceNow App Engine
    Considered Both Products
    OpenText
    No answer on this topic
    ServiceNow
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    92%
    Would buy again
    12 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    12 Answers
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    13 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    80%
    Lived up to sales and marketing promises
    4 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    9 Answers
    Features
    OpenText MBPMServiceNow App Engine
    Reporting & Analytics
    Comparison of Reporting & Analytics features of OpenText MBPM and ServiceNow App Engine
    Feature
    OpenText MBPM
    7.0
    3 Ratings
    10% below category average
    ServiceNow App Engine
    -
    Ratings
    Dashboards7.93 Ratings00 Ratings
    Standard reports9.02 Ratings00 Ratings
    Custom reports4.03 Ratings00 Ratings
    Process Engine
    Comparison of Process Engine features of OpenText MBPM and ServiceNow App Engine
    Feature
    OpenText MBPM
    7.3
    3 Ratings
    13% below category average
    ServiceNow App Engine
    -
    Ratings
    Process designer8.13 Ratings00 Ratings
    Process simulation7.13 Ratings00 Ratings
    Business rules engine9.02 Ratings00 Ratings
    SOA support6.02 Ratings00 Ratings
    Process player7.02 Ratings00 Ratings
    Support for modeling languages8.02 Ratings00 Ratings
    Form builder6.93 Ratings00 Ratings
    Model execution6.13 Ratings00 Ratings
    Collaboration
    Comparison of Collaboration features of OpenText MBPM and ServiceNow App Engine
    Feature
    OpenText MBPM
    7.6
    3 Ratings
    9% below category average
    ServiceNow App Engine
    -
    Ratings
    Social collaboration tools7.63 Ratings00 Ratings
    Content Management Capabilties
    Comparison of Content Management Capabilties features of OpenText MBPM and ServiceNow App Engine
    Feature
    OpenText MBPM
    6.0
    2 Ratings
    30% below category average
    ServiceNow App Engine
    -
    Ratings
    Content management6.02 Ratings00 Ratings
    Low-Code Development
    Comparison of Low-Code Development features of OpenText MBPM and ServiceNow App Engine
    Feature
    OpenText MBPM
    -
    Ratings
    ServiceNow App Engine
    8.1
    12 Ratings
    4% below category average
    Visual Modeling00 Ratings7.312 Ratings
    Drag-and-drop Interfaces00 Ratings8.411 Ratings
    Platform Security00 Ratings8.412 Ratings
    Platform User Management00 Ratings8.012 Ratings
    Reusability00 Ratings8.411 Ratings
    Platform Scalability00 Ratings8.312 Ratings
    Best Alternatives
    OpenText MBPMServiceNow App Engine
    Small Businesses
    Process Street
    Score8.2 out of 10
    Zoho Creator
    Score7.7 out of 10
    Medium-sized Companies
    TIBCO® BPM Enterprise
    Score8 out of 10
    AppSheet
    Score8.2 out of 10
    Enterprises
    IBM Business Automation Workflow
    Score10 out of 10
    Oracle APEX
    Score9.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    OpenText MBPMServiceNow App Engine
    Likelihood to Recommend
    7.1
    (5 ratings)
    8.5
    (13 ratings)
    Likelihood to Renew
    8.0
    (4 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (1 ratings)
    8.2
    (9 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (1 ratings)
    Performance
    -
    (0 ratings)
    10.0
    (1 ratings)
    Support Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    -
    (0 ratings)
    10.0
    (1 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    Configurability
    -
    (0 ratings)
    8.0
    (1 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    9.0
    (1 ratings)
    Ease of integration
    -
    (0 ratings)
    10.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    8.0
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    10.0
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    OpenText MBPMServiceNow App Engine
    Likelihood to Recommend
    OpenText
    Metastorm is well-suited for scenarios in which internal stress testing an application is needed in a hurry before showcasing it to potential customers. It supports different views of the process from Swimlane perspective, so different methodologies can be handled. It is an Enterprise level tool and handles both small and large projects quite well, although smaller companies may be stressed out by the amount of time it takes to properly maintain the application.
    Incentivized
    Read full review
    ServiceNow
    I suggest that people in ServiceNow start by building apps in App Engine through learning plans on the ServiceNow Developer site. It is a very guided process, and it is fun to do. Newcomers in ServiceNow can learn a lot about configuring tables, fields, behavior of fields, roles, Flows, UX, and many more. App Engine tends to make development work simpler and faster to ship. However, it can be a difficult concept for people new to ServiceNow to understand scoped applications. So there should be a brief on the App Engine homepage that mentions what can be built and includes a link to learn more about scoped apps.
    Incentivized
    Read full review
    Pros
    OpenText
    • Complex routing of tasks based on calculated criteria
    • Linking between tasks and accessing relevant information
    • Organising, scheduling and prioritising
    • Different views for different people
    Incentivized
    Read full review
    ServiceNow
    • App Engine can be used by non-developers to create Applications on the go, without coding.
    • App Engine has all the important aspects of the application available for adding or editing within a single record. Hence, it is easier to modify.
    • App Engine has a delegated development option which can be granted to specific developers or groups to manage a specific area for Scoped App Development without giving admin rights.
    Incentivized
    Read full review
    Cons
    OpenText
    • The Metastorm process engine is based on an older version of .NET. Updating to a newer version would resolve several known issues with .NET email functionality.
    • Metastorm builds web pages at run time. While the UI presented to the end user is fine, the Document Object Model is convoluted and subject to change with new releases. Providing a more simplified DOM or at very least a custom function to replace document.getElementById() would make client-side scripting a much more powerful tool.
    • One function that I've seen Metastorm competitors do well, is email wizards. Having a WYSIWYG email editor would be really nice.
    Read full review
    ServiceNow
    • The scoped app prefix should be shorter to allow appropriate application naming if it exceeds the character limit. Either the scoped app name limit shall be increased, or the limit on scoped app prefixes shall be increased to allow better naming for scoped apps.
    • It's challenging to make citizen development work at scale. Businesses want experienced pro code developers rather than citizen developers to work on this feature.
    Incentivized
    Read full review
    Likelihood to Renew
    OpenText
    There are other products that seem to be a better fit for future initiatives.
    Incentivized
    Read full review
    ServiceNow
    There are limited use cases where we are just using the service now app engine as of now
    Incentivized
    Read full review
    Usability
    OpenText
    Although it is intuitive to use it does require training
    Incentivized
    Read full review
    ServiceNow
    Overall, very much usable for anything that happens in organisation. Able to track and discover each asset in the underlying infrastructure of the organisation and manage them. It is easy to understand the impact if any asset fails and hence risk mitigation becomes easier. It is a simple tool but with everything an organisation requires to go live with maximum customer impact and satisfaction
    Incentivized
    Read full review
    Reliability and Availability
    OpenText
    No answers on this topic
    ServiceNow
    Almost 100% available on time
    Incentivized
    Read full review
    Support Rating
    OpenText
    Great customer service for an API support related query
    Incentivized
    Read full review
    ServiceNow
    They tried their best to resolve our queries every time we contacted them about any technical support
    Incentivized
    Read full review
    Implementation Rating
    OpenText
    No answers on this topic
    ServiceNow
    App engine can be used just to process the minimal amount of the data which is being received from the user. We are service now catalogue items or any other data technology.
    Incentivized
    Read full review
    Alternatives Considered
    OpenText
    We found that OpenText MBPM held its own quite well against IBM BPM. We ended up choosing OpenText MBPM due to the analytics, complex routing, and the ease of SOA service integration. Furthermore, the ability to quickly develop simple User interfaces make this tool a daily component of our most-used toolbox components.
    Incentivized
    Read full review
    ServiceNow
    There were no options from the other products because ServiceNow App Engine is a large product with many different modules, growing each year, which allows you to recreate your business processes in a very short time, making the migration to ServiceNow very easy.
    Incentivized
    Read full review
    Scalability
    OpenText
    No answers on this topic
    ServiceNow
    It is scalable but not reliable
    Incentivized
    Read full review
    Return on Investment
    OpenText
    • The development of the ticketing system has enabled us to greatly improve customer relationships
    • The scheduling and allocation of the tasks has reduced both the number of open tickets and the turnaround time to resolution
    • Management information from the system has improved decision making
    Incentivized
    Read full review
    ServiceNow
    • We have managed to close the un applied cash item from 56% to 89% in a given five working days period by using ServiceNow App Engine
    • By automating and entire money laundering process, we have managed to provide the background check data as quickly as within a day, which was actually taking weeks Same reports when we were doing the things manually.
    Incentivized
    Read full review
    ScreenShots