OpenText MBPM vs. ServiceNow Now Platform

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
OpenText MBPM
Score 7.2 out of 10
N/A
OpenText acquired BPM solution Metastorm in 2011, and has rebranded the product as OpenText MBPM. It is an alternative BPM solution to OpenText's primary BPM offering called OpenText Cordys Business Process Management.N/A
ServiceNow Now Platform
Score 8.6 out of 10
N/A
The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.N/A
Pricing
OpenText MBPMServiceNow Now Platform
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
OpenText MBPMServiceNow Now Platform
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
OpenText MBPMServiceNow Now Platform
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
OpenText MBPM
7.0
3 Ratings
15% below category average
ServiceNow Now Platform
-
Ratings
Dashboards7.93 Ratings00 Ratings
Standard reports9.02 Ratings00 Ratings
Custom reports4.03 Ratings00 Ratings
Process Engine
Comparison of Process Engine features of Product A and Product B
OpenText MBPM
7.3
3 Ratings
14% below category average
ServiceNow Now Platform
-
Ratings
Process designer8.13 Ratings00 Ratings
Process simulation7.13 Ratings00 Ratings
Business rules engine9.02 Ratings00 Ratings
SOA support6.02 Ratings00 Ratings
Process player7.02 Ratings00 Ratings
Support for modeling languages8.02 Ratings00 Ratings
Form builder6.93 Ratings00 Ratings
Model execution6.13 Ratings00 Ratings
Collaboration
Comparison of Collaboration features of Product A and Product B
OpenText MBPM
7.6
3 Ratings
7% below category average
ServiceNow Now Platform
-
Ratings
Social collaboration tools7.63 Ratings00 Ratings
Content Management Capabilties
Comparison of Content Management Capabilties features of Product A and Product B
OpenText MBPM
6.0
2 Ratings
30% below category average
ServiceNow Now Platform
-
Ratings
Content management6.02 Ratings00 Ratings
Best Alternatives
OpenText MBPMServiceNow Now Platform
Small Businesses
Square 9 Softworks
Square 9 Softworks
Score 9.7 out of 10
Creatio
Creatio
Score 9.1 out of 10
Medium-sized Companies
Square 9 Softworks
Square 9 Softworks
Score 9.7 out of 10
Quickbase
Quickbase
Score 9.2 out of 10
Enterprises
IBM Cloud Pak for Business Automation
IBM Cloud Pak for Business Automation
Score 9.0 out of 10
Quickbase
Quickbase
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
OpenText MBPMServiceNow Now Platform
Likelihood to Recommend
7.1
(5 ratings)
9.1
(24 ratings)
Likelihood to Renew
8.0
(4 ratings)
10.0
(1 ratings)
Usability
9.0
(1 ratings)
8.7
(17 ratings)
Support Rating
10.0
(1 ratings)
8.6
(19 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
8.4
(7 ratings)
Professional Services
-
(0 ratings)
8.2
(3 ratings)
User Testimonials
OpenText MBPMServiceNow Now Platform
Likelihood to Recommend
OpenText
Metastorm is well-suited for scenarios in which internal stress testing an application is needed in a hurry before showcasing it to potential customers. It supports different views of the process from Swimlane perspective, so different methodologies can be handled. It is an Enterprise level tool and handles both small and large projects quite well, although smaller companies may be stressed out by the amount of time it takes to properly maintain the application.
Read full review
ServiceNow
Using it in the application support team is worth it as it is capable of carrying a lot of information. But using it for a Service Desk operation might not be of much use as it won't be used up to its full potential and will be costly as compared to other alternatives available in the market.
Read full review
Pros
OpenText
  • Complex routing of tasks based on calculated criteria
  • Linking between tasks and accessing relevant information
  • Organising, scheduling and prioritising
  • Different views for different people
Read full review
ServiceNow
  • The best ITSM management just in 1 tool.
  • User friendly for no IT people when they must raise a IT issue.
  • It offer very good workflow during incident or request item.
Read full review
Cons
OpenText
  • The Metastorm process engine is based on an older version of .NET. Updating to a newer version would resolve several known issues with .NET email functionality.
  • Metastorm builds web pages at run time. While the UI presented to the end user is fine, the Document Object Model is convoluted and subject to change with new releases. Providing a more simplified DOM or at very least a custom function to replace document.getElementById() would make client-side scripting a much more powerful tool.
  • One function that I've seen Metastorm competitors do well, is email wizards. Having a WYSIWYG email editor would be really nice.
Read full review
ServiceNow
  • Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform
  • Tutorials on how to be the best at reporting in servicenow
  • Guided tour functionaltiy is a bit rigid and could use more workflow capabilities
  • Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion.
Read full review
Likelihood to Renew
OpenText
There are other products that seem to be a better fit for future initiatives.
Read full review
ServiceNow
Everybody in the company is happy to use ServiceNow. All people are happy to use a user-friendly web tool in order to open IT incidents. IT people can easily support people with a stable and solid tool.
Read full review
Usability
OpenText
Although it is intuitive to use it does require training
Read full review
ServiceNow
As a regular user of the ServiceNow platform, including the incident management, change management and enterprise application management modules, I find that I am able to competently use the platform with minimal training and assistance. User guides are available from the vendor if required. The customisable front-end that we use in the organisation as an ordering tool for internal IT services is very easy to use, and makes searching for the required IT service simple for business users.
Read full review
Support Rating
OpenText
Great customer service for an API support related query
Read full review
ServiceNow
We have many levels of interaction with ServiceNow. The first line of support sometimes is not equipped to resolve more complex issues, but the escalation process is clearly defined and followed with limited friction. Our account team is very responsive and willing to brainstorm ideas to improve and increase usage. We also have direct interaction with product teams to see previews of new features and at times to provide input to influence implementation details.
Read full review
Alternatives Considered
OpenText
We found that OpenText MBPM held its own quite well against IBM BPM. We ended up choosing OpenText MBPM due to the analytics, complex routing, and the ease of SOA service integration. Furthermore, the ability to quickly develop simple User interfaces make this tool a daily component of our most-used toolbox components.
Read full review
ServiceNow
ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is what makes it far better solution over Remedy
Read full review
Contract Terms and Pricing Model
OpenText
No answers on this topic
ServiceNow
1. It is not great when they can't seperate apps/products from a particular sku, forcing you to make a business case for a larger portion of functionlity than your current business case seeks to address. 2. ServiceNow reps are able to work with you when economies of scale are projected out. They are willing to start at a desired tier and provide pricing at applicable upgraded tiers
Read full review
Professional Services
OpenText
No answers on this topic
ServiceNow
Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.
Read full review
Return on Investment
OpenText
  • The development of the ticketing system has enabled us to greatly improve customer relationships
  • The scheduling and allocation of the tasks has reduced both the number of open tickets and the turnaround time to resolution
  • Management information from the system has improved decision making
Read full review
ServiceNow
  • Ensuring good service support internally and externally has triggered opportunities to sustain good links with everyone and opened the door to more sales and successful business and ServiceNow has been key in all this, so the investment came back to us faster than expected.
Read full review
ScreenShots