OpenText MBPM vs. SmartStream Transaction Lifecycle Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
OpenText MBPM
Score 7.2 out of 10
N/A
OpenText acquired BPM solution Metastorm in 2011, and has rebranded the product as OpenText MBPM. It is an alternative BPM solution to OpenText's primary BPM offering called OpenText Cordys Business Process Management.N/A
SmartStream Transaction Lifecycle Management
Score 9.0 out of 10
N/A
UK company SmartStream offers a process automation option.N/A
Pricing
OpenText MBPMSmartStream Transaction Lifecycle Management
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
OpenText MBPMSmartStream Transaction Lifecycle Management
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
OpenText MBPMSmartStream Transaction Lifecycle Management
Features
OpenText MBPMSmartStream Transaction Lifecycle Management
Reporting & Analytics
Comparison of Reporting & Analytics features of Product A and Product B
OpenText MBPM
7.0
3 Ratings
12% below category average
SmartStream Transaction Lifecycle Management
-
Ratings
Dashboards7.93 Ratings00 Ratings
Standard reports9.02 Ratings00 Ratings
Custom reports4.03 Ratings00 Ratings
Process Engine
Comparison of Process Engine features of Product A and Product B
OpenText MBPM
7.3
3 Ratings
13% below category average
SmartStream Transaction Lifecycle Management
-
Ratings
Process designer8.13 Ratings00 Ratings
Process simulation7.13 Ratings00 Ratings
Business rules engine9.02 Ratings00 Ratings
SOA support6.02 Ratings00 Ratings
Process player7.02 Ratings00 Ratings
Support for modeling languages8.02 Ratings00 Ratings
Form builder6.93 Ratings00 Ratings
Model execution6.13 Ratings00 Ratings
Collaboration
Comparison of Collaboration features of Product A and Product B
OpenText MBPM
7.6
3 Ratings
9% below category average
SmartStream Transaction Lifecycle Management
-
Ratings
Social collaboration tools7.63 Ratings00 Ratings
Content Management Capabilties
Comparison of Content Management Capabilties features of Product A and Product B
OpenText MBPM
6.0
2 Ratings
30% below category average
SmartStream Transaction Lifecycle Management
-
Ratings
Content management6.02 Ratings00 Ratings
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User Ratings
OpenText MBPMSmartStream Transaction Lifecycle Management
Likelihood to Recommend
7.1
(5 ratings)
8.0
(1 ratings)
Likelihood to Renew
8.0
(4 ratings)
-
(0 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
Support Rating
10.0
(1 ratings)
-
(0 ratings)
Implementation Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
OpenText MBPMSmartStream Transaction Lifecycle Management
Likelihood to Recommend
OpenText
Metastorm is well-suited for scenarios in which internal stress testing an application is needed in a hurry before showcasing it to potential customers. It supports different views of the process from Swimlane perspective, so different methodologies can be handled. It is an Enterprise level tool and handles both small and large projects quite well, although smaller companies may be stressed out by the amount of time it takes to properly maintain the application.
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SmartStream Technologies
TLM will be well suited for an organization's recon requirements. If the organization is able to afford the software, it will be worth investing the amount. The support for heterogeneous file formats is one of the key features. It can accept swift and flat files. The config screens for ingesting the data are very user-friendly. Overall the time taken for setting up a new recon is very less. TLM can be improved if they bring in some AI/ML algorithms for improved match rates.
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Pros
OpenText
  • Complex routing of tasks based on calculated criteria
  • Linking between tasks and accessing relevant information
  • Organising, scheduling and prioritising
  • Different views for different people
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SmartStream Technologies
  • Matching Rules are easy to implement
  • Dashboards are user friendly and customizable
  • Supports multiple file formats for easy data ingestion
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Cons
OpenText
  • The Metastorm process engine is based on an older version of .NET. Updating to a newer version would resolve several known issues with .NET email functionality.
  • Metastorm builds web pages at run time. While the UI presented to the end user is fine, the Document Object Model is convoluted and subject to change with new releases. Providing a more simplified DOM or at very least a custom function to replace document.getElementById() would make client-side scripting a much more powerful tool.
  • One function that I've seen Metastorm competitors do well, is email wizards. Having a WYSIWYG email editor would be really nice.
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SmartStream Technologies
  • Data Archival
  • AI and Machine Learning for better match rate
  • Better reporting capabilities
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Likelihood to Renew
OpenText
There are other products that seem to be a better fit for future initiatives.
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SmartStream Technologies
No answers on this topic
Usability
OpenText
Although it is intuitive to use it does require training
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SmartStream Technologies
No answers on this topic
Support Rating
OpenText
Great customer service for an API support related query
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SmartStream Technologies
No answers on this topic
Alternatives Considered
OpenText
We found that OpenText MBPM held its own quite well against IBM BPM. We ended up choosing OpenText MBPM due to the analytics, complex routing, and the ease of SOA service integration. Furthermore, the ability to quickly develop simple User interfaces make this tool a daily component of our most-used toolbox components.
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SmartStream Technologies
Excel was used as a traditional recon tool using macros for matching. There is no room to scale up the recons using excel. The recons are cumbersome and take a lot of time to complete. There are more chances of manual errors. No UI to create a good user experience. Overall all negatives compared to TLM
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Return on Investment
OpenText
  • The development of the ticketing system has enabled us to greatly improve customer relationships
  • The scheduling and allocation of the tasks has reduced both the number of open tickets and the turnaround time to resolution
  • Management information from the system has improved decision making
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SmartStream Technologies
  • Recons completed within SLA's
  • Improved match rates
  • User friendly dashboards
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ScreenShots