What users are saying about
2 Ratings
110 Ratings
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Score 8.5 out of 100
2 Ratings
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Score 7 out of 100

Likelihood to Recommend

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

PlanPlus

PlanPlus Online is great to split regional sales activities. PlanPlus Online is great in office environments but difficult to use on the road.
Ulrich (Uli) Nielen | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CRM On Demand
8.7
PlanPlus
7.2
Customer data management / contact management
Oracle CRM On Demand
9.3
PlanPlus
8.0
Workflow management
Oracle CRM On Demand
8.9
PlanPlus
7.0
Territory management
Oracle CRM On Demand
9.3
PlanPlus
9.0
Opportunity management
Oracle CRM On Demand
9.2
PlanPlus
6.0
Integration with email client (e.g., Outlook or Gmail)
Oracle CRM On Demand
9.0
PlanPlus
6.0
Contract management
Oracle CRM On Demand
7.8
PlanPlus
7.0
Quote & order management
Oracle CRM On Demand
8.5
PlanPlus
7.0
Interaction tracking
Oracle CRM On Demand
8.3
PlanPlus
7.0
Channel / partner relationship management
Oracle CRM On Demand
8.2
PlanPlus
8.0

Customer Service & Support

Oracle CRM On Demand
8.4
PlanPlus
7.0
Case management
Oracle CRM On Demand
8.5
PlanPlus
7.0
Call center management
Oracle CRM On Demand
8.7
PlanPlus
8.0
Help desk management
Oracle CRM On Demand
8.1
PlanPlus
6.0

Marketing Automation

Oracle CRM On Demand
8.9
PlanPlus
6.5
Lead management
Oracle CRM On Demand
8.9
PlanPlus
6.0
Email marketing
Oracle CRM On Demand
8.8
PlanPlus
7.0

CRM Project Management

Oracle CRM On Demand
8.7
PlanPlus
6.7
Task management
Oracle CRM On Demand
8.3
PlanPlus
6.0
Billing and invoicing management
Oracle CRM On Demand
9.6
PlanPlus
7.0
Reporting
Oracle CRM On Demand
8.2
PlanPlus
7.0

CRM Reporting & Analytics

Oracle CRM On Demand
8.4
PlanPlus
7.4
Forecasting
Oracle CRM On Demand
8.7
PlanPlus
8.0
Pipeline visualization
Oracle CRM On Demand
8.6
PlanPlus
7.0
Customizable reports
Oracle CRM On Demand
7.9
PlanPlus
7.0

Customization

Oracle CRM On Demand
8.4
PlanPlus
7.3
Custom fields
Oracle CRM On Demand
8.9
PlanPlus
7.0
Custom objects
Oracle CRM On Demand
8.1
PlanPlus
7.0
Scripting environment
Oracle CRM On Demand
7.9
PlanPlus
8.0
API for custom integration
Oracle CRM On Demand
8.7
PlanPlus
7.0

Security

Oracle CRM On Demand
9.4
PlanPlus
7.0
Single sign-on capability
Oracle CRM On Demand
9.0
PlanPlus
6.0
Role-based user permissions
Oracle CRM On Demand
9.8
PlanPlus
8.0

Social CRM

Oracle CRM On Demand
9.8
PlanPlus
7.0
Social data
Oracle CRM On Demand
9.8
PlanPlus
7.0
Social engagement
Oracle CRM On Demand
9.9
PlanPlus
7.0

Integrations with 3rd-party Software

Oracle CRM On Demand
8.6
PlanPlus
7.0
Marketing automation
Oracle CRM On Demand
8.5
PlanPlus
7.0
Compensation management
Oracle CRM On Demand
8.7
PlanPlus
7.0

Platform

Oracle CRM On Demand
9.3
PlanPlus
6.0
Mobile access
Oracle CRM On Demand
9.3
PlanPlus
6.0

Pros

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

PlanPlus

  • Drip marketing
  • Great customer service, Heather and Danielle were phenomenal!
  • Relatively easy to use, learn and personalize.
Jim Grauel, Jr. | TrustRadius Reviewer

Cons

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

PlanPlus

  • The synching did not always work well, especially for people on the road in remote areas.
  • Offline handling needs to be easier and faster.
  • Very complex CRM.
Ulrich (Uli) Nielen | TrustRadius Reviewer

Usability

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

PlanPlus

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

PlanPlus

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

PlanPlus

Initially went with PlanPlus Online due to cost and ease of getting started, plus the team was extremely accessible. Once we grew and saw the value of the CRM we switched the whole company over to Salesforce so we could integrate all of our systems into one.
Jim Grauel, Jr. | TrustRadius Reviewer

Return on Investment

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

PlanPlus

  • Good ROI on our international team.
  • Very good to track records and faster sales success when discipline is followed.
Ulrich (Uli) Nielen | TrustRadius Reviewer

Screenshots

Pricing Details

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle CRM On Demand Editions & Modules

Additional Pricing Details

PlanPlus

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$1,500*

* Up to 12 hours of Account Configuration Assistance Setup Include: Provision accounts and licenses (1hr), Kick-off Call (1 hr), and 10 additional hours of account configuration assistance to be used toward the following items, as needed by customers internal administrator: User Setup, Record Access, & Personal Preferences; Data Migration; Custom Fields & Page Layouts; Web-forms & Surveys; Views & Reports; Standard Sales Processes; Project Templates. Exact accomplishments may vary from this list based on Administrator's skills and requirements.

PlanPlus Editions & Modules

Edition
PlanPlus Online Planner Edition$69.991
PlanPlus Online Professional Edition$34.992
PlanPlus Online Business Edition$199.993
  1. Per/Year
  2. Per User per Month
  3. per 5 users/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Oracle CRM On Demand
8.1
PlanPlus
7.0

Usability

Oracle CRM On Demand
9.0
PlanPlus

Implementation Rating

Oracle CRM On Demand
10.0
PlanPlus

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