What users are saying about
110 Ratings
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Score 8.5 out of 100
2 Ratings
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Score 4.1 out of 100

Likelihood to Recommend

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

Right On Interactive

Right On Interactive is well suited if you need to bring in lots of data from numerous sources and be able to reference across tables to build a detailed segment. This also lends it to being more useful when a company has people that know data and have the time to dive deep into it to build lists. For teams without multiple people or dedicated people to use the system it can be cumbersome.
Chris Theisen | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CRM On Demand
8.7
Right On Interactive
Customer data management / contact management
Oracle CRM On Demand
9.3
Right On Interactive
Workflow management
Oracle CRM On Demand
8.9
Right On Interactive
Territory management
Oracle CRM On Demand
9.3
Right On Interactive
Opportunity management
Oracle CRM On Demand
9.2
Right On Interactive
Integration with email client (e.g., Outlook or Gmail)
Oracle CRM On Demand
9.0
Right On Interactive
Contract management
Oracle CRM On Demand
7.8
Right On Interactive
Quote & order management
Oracle CRM On Demand
8.5
Right On Interactive
Interaction tracking
Oracle CRM On Demand
8.3
Right On Interactive
Channel / partner relationship management
Oracle CRM On Demand
8.2
Right On Interactive

Customer Service & Support

Oracle CRM On Demand
8.4
Right On Interactive
Case management
Oracle CRM On Demand
8.5
Right On Interactive
Call center management
Oracle CRM On Demand
8.7
Right On Interactive
Help desk management
Oracle CRM On Demand
8.1
Right On Interactive

Marketing Automation

Oracle CRM On Demand
8.9
Right On Interactive
Lead management
Oracle CRM On Demand
8.9
Right On Interactive
Email marketing
Oracle CRM On Demand
8.8
Right On Interactive

CRM Project Management

Oracle CRM On Demand
8.7
Right On Interactive
Task management
Oracle CRM On Demand
8.3
Right On Interactive
Billing and invoicing management
Oracle CRM On Demand
9.6
Right On Interactive
Reporting
Oracle CRM On Demand
8.2
Right On Interactive

CRM Reporting & Analytics

Oracle CRM On Demand
8.4
Right On Interactive
Forecasting
Oracle CRM On Demand
8.7
Right On Interactive
Pipeline visualization
Oracle CRM On Demand
8.6
Right On Interactive
Customizable reports
Oracle CRM On Demand
7.9
Right On Interactive

Customization

Oracle CRM On Demand
8.4
Right On Interactive
Custom fields
Oracle CRM On Demand
8.9
Right On Interactive
Custom objects
Oracle CRM On Demand
8.1
Right On Interactive
Scripting environment
Oracle CRM On Demand
7.9
Right On Interactive
API for custom integration
Oracle CRM On Demand
8.7
Right On Interactive

Security

Oracle CRM On Demand
9.4
Right On Interactive
Single sign-on capability
Oracle CRM On Demand
9.0
Right On Interactive
Role-based user permissions
Oracle CRM On Demand
9.8
Right On Interactive

Social CRM

Oracle CRM On Demand
9.8
Right On Interactive
Social data
Oracle CRM On Demand
9.8
Right On Interactive
Social engagement
Oracle CRM On Demand
9.9
Right On Interactive

Integrations with 3rd-party Software

Oracle CRM On Demand
8.6
Right On Interactive
Marketing automation
Oracle CRM On Demand
8.5
Right On Interactive
Compensation management
Oracle CRM On Demand
8.7
Right On Interactive

Platform

Oracle CRM On Demand
9.3
Right On Interactive
Mobile access
Oracle CRM On Demand
9.3
Right On Interactive

Email & Online Marketing

Oracle CRM On Demand
Right On Interactive
7.0
WYSIWYG email editor
Oracle CRM On Demand
Right On Interactive
7.0
Landing pages
Oracle CRM On Demand
Right On Interactive
6.0
Email deliverability reporting
Oracle CRM On Demand
Right On Interactive
7.0
Triggered drip sequences
Oracle CRM On Demand
Right On Interactive
8.0

Lead Management

Oracle CRM On Demand
Right On Interactive
8.5
Lead scoring and grading
Oracle CRM On Demand
Right On Interactive
8.0
Automated sales alerts and tasks
Oracle CRM On Demand
Right On Interactive
9.0

Social Media Marketing

Oracle CRM On Demand
Right On Interactive
8.0
Social profile integration
Oracle CRM On Demand
Right On Interactive
8.0

Reporting & Analytics

Oracle CRM On Demand
Right On Interactive
8.5
Dashboards
Oracle CRM On Demand
Right On Interactive
9.0
Standard reports
Oracle CRM On Demand
Right On Interactive
8.0

Platform & Infrastructure

Oracle CRM On Demand
Right On Interactive
7.5
Customizability
Oracle CRM On Demand
Right On Interactive
7.0
Integration with Salesforce.com
Oracle CRM On Demand
Right On Interactive
8.0

Pros

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

Right On Interactive

  • It is able to pull in as many data sources as you would like.
  • It is easy to connect data across multiple sources to create segments.
  • Forces you to think about your customer lifecycle to get the most out of the software.
Chris Theisen | TrustRadius Reviewer

Cons

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

Right On Interactive

  • The interface is improving in recent months but it still has a way to go to catch up to competitors.
  • The system seems to be reactionary when building out campaigns instead of more proactive. You can go through the entire campaign setup and forget to check one box at the very start and have to go all the way back to just pull in a piece of personalized data.
  • Could use more integrations with marketing softwares.
Chris Theisen | TrustRadius Reviewer

Usability

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

Right On Interactive

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

Right On Interactive

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

Right On Interactive

No answers on this topic

Return on Investment

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

Right On Interactive

  • It saved us a bunch of money in getting a higher tier of SFDC. The workflows it allowed us to create (using their staff writing MySQL) saved us having to double our SFDC spend to get workflows.
  • It allowed us to easily send emails to people added into SFDC campaigns buy external sales staff which saved time from manual emails.
  • The time it took the marketing team to create the campaigns could've been faster.
Chris Theisen | TrustRadius Reviewer

Screenshots

Oracle CRM On Demand

Pricing Details

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Oracle CRM On Demand Editions & Modules

Additional Pricing Details

Right On Interactive

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Right On Interactive Editions & Modules

Edition
Outreach$5001
Engagement$9002
Lifecycle Marketing$1,4003
  1. up to 2 users, up to 10,000 contacts
  2. up to 5 users, up to 10,000 contacts
  3. up to 10 users, up to 10,000 contacts
Additional Pricing Details
All contracts are annual

Rating Summary

Likelihood to Recommend

Oracle CRM On Demand
8.1
Right On Interactive
7.0

Usability

Oracle CRM On Demand
9.0
Right On Interactive

Implementation Rating

Oracle CRM On Demand
10.0
Right On Interactive

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