Oracle Simphony POS Systems vs. Sage 100

In my experience, there has not been a resolution on outstanding tickets opened two years ago during the initial implementation. Simple things like time reporting, creating buttons, and marking items as "unavailable" have issues. The system has a lag when servers log out of checks that prevents them from opening the checks on another terminal without a wait that feels like an eternity in the restaurant industry and with direct impact to the guest. Good luck calling support. Most of my experience involves the person I spoke with having no idea how to fix my issue and having to "escalate the ticket." This escalation process will last weeks, months, and in our case, years with no resolution.

Sage 100 has been well suited for running the monthly accounts receivable and accounts payable aging reports. This helps us track our accounts that need to be collected and payments that need to be made. Our field operations team has been slow and unwanting to adopt the Sage Field Ops just because they're resistant to change and technology. It's less appropriate for really detailed accounting reports spanning for long periods of time with all accounts because it takes a very long time to run and process.

Incentivized

• Real time sales
• Real time labor costs
• Integration with account software

Incentivized

• Simple to implement and use. Operation very intuitive so new employees are quickly trained.
• It is very flexible with many modules and many features allows for easy customization to suit particular needs of any department or company.
• Context sensitive help, training and support make it easy for a company to operate with out a lot of additional outside tech support.
• Scalable plenty of room to grow as the business grows without being bloated.
• Pricing is very reasonable.

Incentivized

• Support is awful. Oracle does not directly support end-users and depends on resellers to offer support. So if there is a bug or breaking change, we have to jump through hoops to get something fixed.
• Does not play well with other software or interfaces. There are interfaces but they lack a serious amount of features that are crucial to our business.
• The guest facing hardware does not hold up to constant use very well.
• The backend hardware is lacking in PCI compliance and is not meant for enterprise use.
• The software itself looks as if it is stuck in the early 2000s and there has been no sign of an update in many years.
• Reporting is difficult to set up and use and you have to rely on third-party reporting to get decent usable reports.

Incentivized

• Sage 100 at times will simply not connect to our server, we get remote support & all is well but, that issue tends to happen 2-3X a year.
• Other than the above, I really can't complain. Coming from a more custom U.V. type database that used a whole bunch of codes to navigate, I think Sage 100 is 10x easier to use.

Incentivized

I would put this out to bid, if I were at the same organization. There have been a lot of improvements and changes in enterprise software and my preference would be to find a good web-based or cloud-based tool. Lower overall cost of ownership and improved efficiency would be my target criteria for a rebid of this.

Incentivized

Overall Sage 100 has been pretty user friendly. If we have a question on anything, we are able to contact our implementation rep who helps us right away. Some of the Sage Field Operations may not be as intuitive for our field personnel to use. I wish the reports ran faster so that we could run and put together many reports quickly at once.

Incentivized

Sage Support is very good. I usually get a person on the phone in a short time frame and usually get my issues fixed in one called.

Incentivized

We had an advantage in implementing the tool in that our director of Ops had been part of the team implementing the ERP for other users so we knew what to expect and were able to avoid a lot of the challenges people sometimes face with implementations. However, the process still took far longer than desired.

Incentivized

We've stayed with MICROS mainly due to that's how we've always operated and to switch operating POS systems would be a HUGE learning curve for everyone involved.

Incentivized

I didn't choose Sage 100 ERP -- it was already in use when I started at the organization over five years ago. It has the same types of pros and cons as other big hulking software suites meant to power the infrastructure of corporations. It's slow, tough to customize, and doesn't connect well with other software. It does bring all the information into one place, which is great

Incentivized

• Micros has allowed us to leverage our margin by using our own credit processor and loyalty program. We've seen success from both of these platforms (not Micros) and have been able to save money on the extra costs of using Micros.

Incentivized

• Sage 100 overall had a very positive overall ROI for the business. All users were making decisions based on the same information and valuable time was no longer spent trying to analyze data from a number of sources.
• Moving the warehouses to using Sage 100 reduced the operating expense of the distribution side of the business by 5% on an annual basis (~$100K).

Incentivized