OwnBackup vs. SugarSync

OwnBackup is a great solution for anyone wanting to backup their Salesforce data reliably. It is also a great solution for archiving older records that still need a UI that allows users to easily access those records in the future.

Incentivized

When doing daily jobs, if you’re sharing large files, I think Dropbox works a lot better but if you have a system where you’re working within that system and you want to be able to work with that system and have certain folders that you have access to all the time then SugarSync might be just the ticket.

Incentivized

• Automatic, daily full backups of data.
• Users have access to backups
• User friendly interface

Incentivized

• Sync files in any folder - rather than forcing you to store them in a certain place (Although this can be confusing too)
• Works in the background - although this is true for all
• You can share with others - including those who do not use SugarSync

Incentivized

• Price - it is one of our most expensive third-party applications
• User adoption - we are still not leveraging all of the OwnBackup features

Incentivized

• Can only think of one thing. I have helped others to get going with SugarSync and they if they have problems it is understanding the cloud.... So maybe (if it dosen't exist already) I would like to have a animation of the proces with "flying" folders between desktops, clouds etc. Otherwise SugarSync is just great.

Incentivized

1. Freemium model is the ideal marketing for an app like this. 2. Now their sync methods with Android are worse

Based on my own experience and by other team members

Incentivized

Customer service is amazing, they are always fast to respond and very helpful.

Incentivized

The native Salesforce weekly export tool is not a sufficient backup solution. It must be run manually and can not be run more frequently than once a week. The resulting backups are a collection of CSV files. OwnBackup automatically backs up your data daily and has a web interface to search and manage your backups.

Incentivized

SugarSync, like all solutions, has its place in the data storage stack within a company. The main reason SugarSync is better than the other solutions is that it enables me to leave my hard drive organized and keep my existing file trees. I don't have to constantly move or copy files to a specific folder if I want them backed up.

Incentivized

• The archiving features of this product have had an ROI of $18K for storage costs recurring annually
• We have not had to do a full restore of backups, but if we did loose data and have to perform a full restore OwnBackup would easily become our most valuable tool

Incentivized

• There were some opensource alternatives but we wanted something with better support which SugarSync offers.
• We achieved faster project collaboration with SugarSync.

Incentivized