Paddle vs. Razorpay Payment Gateway

I wouldn't recommend them to anybody because their support is getting worse and worse and their business processes require you to contact support whether you want to or not. You will be forced to contact support and then wait for days to get any meaningful response that's not a copy/pasted sentence from FAQ.

Razorpay Payment Gateway is suitable for starters as well as large enterprises too. They do not have annual maintenance charges, but the transactional charges could feel a little on the higher side for starters. However, the seamless payment interface and better acceptability make it a good choice. Even for businesses looking to broaden their horizon beyond India, it is nice to have international features enabled on your account.

Incentivized

• Super easy to implement SDKs across supported platforms that support modern interface paradigms.
• Real team members that provide backend support for merchant issues. We had issues addressed quickly and taken seriously whenever we needed anything.
• Help with navigating VAT transparently. We never worried that we were messing up in this complicated area of international sales.
• Great first line customer support reduces the need for an extensive customer support organization on our end. They dealt with all purchase related issues as well as lightweight technical issues (e.g pointing users to FAQs, update links, etc.).

Incentivized

• Payment Notification
• Intuitive Dashboard
• Various Payment Methods
• Export of reports

Incentivized

• Analytics could support more flexible analysis of reported data and better custom events.
• More customization of the drop in purchase UI on the web without the need for a full custom site integration.
• Sometimes communication from their front line support staff has gone to the wrong address.

Incentivized

• Lowering Payment Release / Settlement Period
• Cumbersome International Payment Acceptance
• Webhook issues with Shopping cart (WooCommerce)

Incentivized

Standard industry payment gateway with lot of different payment options

Incentivized

We tried using Stripe before Paddle, but it was a pain integrating it and it lacked the licensing. Paddle allows us just to add a payment button and don’t ever think about payment methods, we don’t have to make a separate button for card payments and another one for PayPal. Paddle does all this in their checkout process.

Incentivized

Stripe allows us to collect payment from GCC countries. Which is missing in Razorpay. Works fine for Indian customers

Incentivized

• We wanted to grow faster, which was possible once we integrate recurring payment gateway. And we've got Paddle to do that.

Incentivized

• Increased sales with EMI and Paylater Payment Method
• Reduced time to verify transaction manually
• Managing team with different roles

Incentivized