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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    PagerDuty

    Score8.6 out of 10
    N/APagerDuty, Inc. (NYSE:PD) provides digital operations management. Serving organizations of all sizes, PagerDuty aims to help them deliver a perfect digital experience to their customers, every time.

    $25

    per month per user

    Panopto

    Score7.5 out of 10
    N/APanopto is a video management platform for businesses and universities from the company of the same name in Seattle, supporting the recording, sharing, live streaming, and (after recording) sharing via LMS or internal video site, video search, and virtual classroom.

    $14.99

    per month

    Pricing
    PagerDutyPanopto
    Editions & Modules
    Professional
    $25
    per month per user
    Business
    $49
    per month per user
    Enterprise
    Contact Sales
    Pro
    $14.99
    per month
    Offerings
    Pricing Offerings
    PagerDutyPanopto
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscount available for annual pricing.—
    More Pricing Information
    Community Pulse
    PagerDutyPanopto
    Considered Both Products
    PagerDuty
    No answer on this topic
    Panopto
    No answer on this topic
    Key User Insights
    Would buy again
    99%
    Would buy again
    158 Answers
    100%
    Would buy again
    5 Answers
    Delivers good value for the price
    99%
    Delivers good value for the price
    134 Answers
    No answers on this topic
    Happy with the feature set
    96%
    Happy with the feature set
    153 Answers
    80%
    Happy with the feature set
    4 Answers
    Lived up to sales and marketing promises
    99%
    Lived up to sales and marketing promises
    95 Answers
    No answers on this topic
    Implementation went as expected
    97%
    Implementation went as expected
    110 Answers
    No answers on this topic
    Features
    PagerDutyPanopto
    Video Marketing
    Comparison of Video Marketing features of PagerDuty and Panopto
    Feature
    PagerDuty
    -
    Ratings
    Panopto
    7.0
    6 Ratings
    8% below category average
    Video personalization00 Ratings7.06 Ratings
    eCommerce00 Ratings6.01 Ratings
    Support for advertisements00 Ratings7.01 Ratings
    Video SEO00 Ratings8.02 Ratings
    Video Platform Integrations
    Comparison of Video Platform Integrations features of PagerDuty and Panopto
    Feature
    PagerDuty
    -
    Ratings
    Panopto
    9.4
    7 Ratings
    41% above category average
    Integration to LMS00 Ratings9.47 Ratings
    Video Security
    Comparison of Video Security features of PagerDuty and Panopto
    Feature
    PagerDuty
    -
    Ratings
    Panopto
    8.8
    10 Ratings
    3% above category average
    Video access controls00 Ratings9.09 Ratings
    User management00 Ratings9.010 Ratings
    Video link sharing00 Ratings10.010 Ratings
    Internal video00 Ratings8.010 Ratings
    External video00 Ratings8.09 Ratings
    Video Player
    Comparison of Video Player features of PagerDuty and Panopto
    Feature
    PagerDuty
    -
    Ratings
    Panopto
    8.5
    10 Ratings
    4% above category average
    Player customization00 Ratings7.08 Ratings
    Embedded videos00 Ratings9.08 Ratings
    Video quality / Bandwidth controls00 Ratings8.89 Ratings
    Mobile compatibility00 Ratings9.08 Ratings
    Video Analytics
    Comparison of Video Analytics features of PagerDuty and Panopto
    Feature
    PagerDuty
    -
    Ratings
    Panopto
    7.5
    10 Ratings
    5% below category average
    A/B testing00 Ratings9.04 Ratings
    Streaming quality reports00 Ratings6.04 Ratings
    Per viewer tracking00 Ratings8.010 Ratings
    Per video tracking00 Ratings8.010 Ratings
    Video analytics dashboard00 Ratings6.38 Ratings
    Video Hosting, Management & Storage
    Comparison of Video Hosting, Management & Storage features of PagerDuty and Panopto
    Feature
    PagerDuty
    -
    Ratings
    Panopto
    8.1
    9 Ratings
    6% below category average
    On-Demand video00 Ratings7.68 Ratings
    Live streaming00 Ratings7.28 Ratings
    Impact of streaming on network00 Ratings8.04 Ratings
    Video upload & format support00 Ratings9.08 Ratings
    Video library / File management00 Ratings9.29 Ratings
    Video portal00 Ratings7.88 Ratings
    Video Engagement
    Comparison of Video Engagement features of PagerDuty and Panopto
    Feature
    PagerDuty
    -
    Ratings
    Panopto
    8.8
    7 Ratings
    10% above category average
    Audience polling00 Ratings10.05 Ratings
    Audience Q&A / Live chat00 Ratings7.25 Ratings
    Video comments00 Ratings9.27 Ratings
    Best Alternatives
    PagerDutyPanopto
    Small Businesses
    No answers on this topic
    Vidyard
    Score8.3 out of 10
    Medium-sized Companies
    No answers on this topic
    Vidyard
    Score8.3 out of 10
    Enterprises
    No answers on this topic
    Ensemble Video
    Score9.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    PagerDutyPanopto
    Likelihood to Recommend
    8.6
    (173 ratings)
    8.0
    (12 ratings)
    Likelihood to Renew
    8.8
    (6 ratings)
    -
    (0 ratings)
    Usability
    7.3
    (5 ratings)
    8.0
    (1 ratings)
    Support Rating
    9.0
    (86 ratings)
    7.0
    (2 ratings)
    Implementation Rating
    8.2
    (2 ratings)
    -
    (0 ratings)
    Ease of integration
    -
    (0 ratings)
    7.0
    (1 ratings)
    User Testimonials
    PagerDutyPanopto
    Likelihood to Recommend
    PagerDuty
    To be sincere, PagerDuty is a powerful, intelligent, and dependable on-call and incident management tool that provides amazing solutions to our company. Therefore, if someone is looking for reliability and accuracy in incident management, I will not hesitate to recommend PagerDuty. It is easy to use, and it will give you value for money.
    Read full review
    Panopto
    Panopto is great if you have a lot of video content that you need to put in a central repository. It makes it easy to manage who sees it and how it is categorized. The captioning features are also really good too. For folks to view the video, they don't need a Panopto account. You can send them a direct link. If you want to upload videos, however, they will need a Panopto account. If you only have a few videos or care less about usage statistics, SharePoint may be a better file repository option
    Incentivized
    Read full review
    Pros
    PagerDuty
    • PagerDuty sends the alerts set on high severity incidents on time and never misses any single instance.
    • PagerDuty help to send alert to mobile calls and Team channel for outage.
    • PagerDuty also resolves some of the high severity incidents as part of self healing mechanism.
    Incentivized
    Read full review
    Panopto
    • Simple to use - It really is a click-and-go system. Log in, click on record, and you're set.
    • Flexible - It allows multiple information-rich inputs to be recorded simultaneously (for example, the screen, webcams, microphones, etc.). For some demonstrations, having multiple perspectives/views can be beneficial. The ability to add multiple webcams enhanced the value of some of my recordings.
    • Reliable - This is critical when an unforeseen opportunity arises and you want to capture it visually and with audio. I had multiple experiences where a unique person was available briefly and due to Panopto's reliability, I was able to capture content that would otherwise have been seen by only those physically present at the time.
    Incentivized
    Read full review
    Cons
    PagerDuty
    • When I open PagerDuty the page does look a little cluttered or busy.
    • It would be nice to go to the page with clear and straightforward instructions on what I must address.
    • Ability to change the color background.
    • Add a timer and alarms for tasks that need completed.
    Incentivized
    Read full review
    Panopto
    • Panopto doesn't fully support Ultra courses in Blackboard - we can do quizzing, which is very helpful, but we can't do video submissions like an Original course.
    • There is no built-in certificate option for completing a video and its quiz questions, which requires us to use additional systems for tracking and awarding.
    • Analytics are mediocre. The reporting tools are challenging to use and to get clear information on a consistent basis.
    • Quizzing is limited to multiple choice or T/F -- there is no reflection point or open-ended question format.
    Incentivized
    Read full review
    Likelihood to Renew
    PagerDuty
    They have been rock solid for us thus far and are not very expensive and to be honest no time to evaluate other software at this point.
    Incentivized
    Read full review
    Panopto
    No answers on this topic
    Usability
    PagerDuty
    The UI is more complex than I would like. Part of the challenge is that most users use PagerDuty infrequently; I don't remember how I changed a policy last time. Another part of the challenge is that some users expect alerting to be a trivial feature, and are reluctant to invest any time in reading the documentation.
    Incentivized
    Read full review
    Panopto
    Needs some work, but I'm sure improvements will come over time
    Incentivized
    Read full review
    Support Rating
    PagerDuty
    PagerDuty is reliable and easy to set up. It gives an effective way to notify the team about critical incidents which results in a faster turnaround time on issues. users can customize their alerts rules based on their preferences. Overall it's effective and easy to use which adds great business value.
    Incentivized
    Read full review
    Panopto
    Panopto has been quick to answer any questions, but their rollouts and updates have caused issues where we felt a little blindsided by unexpected changes. Their development cycle is slow and often their promises for future updates have been extremely slow or never come.
    Incentivized
    Read full review
    Implementation Rating
    PagerDuty
    When I setup notifications to PD thru the Python API I was impressed with the ease with which I could set up the software/service.
    Incentivized
    Read full review
    Panopto
    No answers on this topic
    Alternatives Considered
    PagerDuty
    OpsGenie was useful, mainly for teams already using Atlassian tools, and xMatters was good for handling team communication during incidents, but PagerDuty felt more complete for managing the full incident process in one place. We went with PagerDuty because it manages alerts, escalations, and on-call duties in a more organized and dependable way, which fits better with how our teams work daily.
    Read full review
    Panopto
    Cost wise, unless you have a huge audience, Panopto is better. Both Zoom Meeting and Kaltura and for more expensive and a smaller program/company may not have the demand to justify them. Kaltura - is a far superior tool, the UI is much more modern and easier for a novice user to understand, and it makes sharing videos amongst faculty much easier. The LMS integration if far smoother and the recording is much easier and faster (from within the LMS). The analytics are also present in a much cleaner and digestible way. Lastly, the quizzing feature is far more robust. Zoom - Smoother at streaming and live interactions. Stronger chat feature and supports larger audiences, it can handle over 100 HD webcams at once if needed. It does basic desktop capture and supporting audio-only formats that can easily be converted to Podcast or Soundcloud. Google Loom - This one is not listed above as it's rather new but its a FREE tool for fast video/desktop/PPT recordings and it's extremely fast and easy to share. That said it's pretty basic as far as any additional features are concerned. Post-production editing is limited to basic timeline trimming.
    Incentivized
    Read full review
    Return on Investment
    PagerDuty
    • Allow our service to be available 24/7 with minimal downtime, improving customer experience
    • Monitor incidents and allow us to customize/schedule alert notifications, making engineers' jobs easier and preventing turnover
    • Prevent SEVs that could deteriorate, bring down our service, and cost us millions of dollars from loss in bookings
    Incentivized
    Read full review
    Panopto
    • Panopto integrates with our LMS, D2L quite well. It makes the process very simple for our instructors and students to record and watch videos.
    • It does not require any plugins or software to watch videos, as they load up in a web browser.
    • The videos work on mobile and embed easily in courses or on websites.
    • We also enjoy the easy sharing of videos and simplified management in the web portal.
    Read full review
    ScreenShots

    PagerDuty Screenshots

    Screenshot of Similar Incidents [Apple iPad], Open Incidents [iPhone 8], On-Call Schedule Menu [Apple Watch])Screenshot of the Machine Learning with Technical Service Dependencies, used to better understand related incidents.Screenshot of a glimpse of service health and team performance via PagerDuty’s Intelligent Dashboards.