Paylocity vs. TipHaus

It is well suited when it comes to creating specific reports. Also when we need some quick data, what department someone is in or we need a pay rate history on someone. One of our entities the time and labor feature doesnt really do all we need to do only because we have a more complex way of tracking our labor

Incentivized

• Payroll is made pretty easy. I love that we have the ability to log into payroll, we just upload the information from commissions, things like that where there are exceptions to a regular payroll run. It may make it very easy to do that, just a quick upload. Additionally, when we're in the payroll grid, it gives us the ability to just make quick changes to people's pay or their tax schedule, tax withholdings, things like that without having to go through a lot of different screens. It's just very easy to access just for the click of a button. Love that.
• We talked about performance reviews, talked about payroll with benefits administration, it allows us to utilize EDI feeds with our benefit vendors so it creates a seamless, but we just enter the information into Paylocity and then it seamlessly provides that information to our vendors. That's been really helpful. And adjusting benefits is also very easy within Paylocity. I love the recent edition of compensation analysis information, so I'm able to go into the compensation module and look for jobs that are similar to a job title at our company. I can enter the job description, I give them what state that the person or the job is in, and it pops out compensation data. It gives me different options, so titles that might be similar. So if there's not something that's an exact fit, I'm able to find something really, really close. It's been a huge upgrade because before that I was having to use a different vendor and paying $400 per job and now it's significantly less expensive to Paylocity and I'm still getting great quality data. It's been very helpful.

Incentivized

• Customer service could use some work. It can be difficult to get a hold of customer service and get an answer in a timely manner.
• Being able to build custom reports in Paylocity is a helpful feature, but making it a little more user-friendly would be great.
• It would be helpful to see on the employee time card how many hours the employee worked per day.

Incentivized

We most likely will because we are learning how to use it better all the time. It does integrate with our Advanced Benefits. But the customer service is not responsive when needing help. It almost always requires several contacts to get anywhere, and the contacts can be several days apart. Once you actually get to TALK to someone, things are usually resolved fairly quickly, but their email system is not efficient. I get half answers and they close the ticket! But once I can get to someone, it is almost always great service. Very hard to get someone though.

Incentivized

Overall, the system is user friendly. There are some issues with onboarding and workflows I wish we could change. We also have some issues with cost centers and custom calcs in our payroll batches which can be frustrating. No system is 100% perfect, especially when you are trying to get something all-in-one, but it does a pretty great job overall.

Incentivized

Over the last 3 years, we've only had one major service issue that rendered Airbase unusable for us for about 24 hours. That said, they navigated the SVB bank crisis very well and made sure funds were available during that time.

Incentivized

We had some minor hiccups throughout the year but they have all been fixable. Paylocity integrates well with our 401k provider, Principal, and our benefits, OneDigital. It makes it simple to house everything and have it all connected. It doesn't slow anything down to have Principal integrated. It makes it more efficient

Incentivized

I really appreciate that we are assigned a support manager. That person is very familiar with our set up, our needs and our history. However, I've spoken to others on the support team and have had very positive interactions and get the help needed.

Incentivized

I didn't have in-person training, but I'm sure it was just as great as any other training/assistance Paylocity provides. Paylocity customer service is always available. You never have to be on hold and their answers are always accurate and timely. Documents in the help section are helpful as well. My in-person training was conducted y one of our employees who was involved in the initial set-up and training of all employees. She was excellent.

Incentivized

Our rep was very thorough and made sure we fully understood the software before turning us loose alone. Paylocity was very good to do periodic check ins to ensure we understood the features and answered any questions we had. The training reps are very well trained and are very patient with clients.

Incentivized

We were handed off to multiple implementation people, some quit, one went on leave, one left suddenly, one was transfered to a diff dept...all causing a significant amount of disruption for our team. Many had conflicting info on how to properly set things up...hence a complete mess was left for us to figure out

Incentivized

I have administered many more products than are listed above, and Paylocity is by far the most user friendly HRIS I have used.

Incentivized

We have gone from a medium sized company to a larger company with no issues whatsoever with Paylocity being able to keep up or do what we need it to do for the size of our needs. In fact, it does more than we even use at this juncture

Incentivized

• Paylocity has helped us with recruitment by streamlining the process and making it efficient. It is saving me time.
• Paylocity has also helped us with compensation so we can create a fair and robust compensation plan.
• I also like using the data insights feature, which helps me keep track of over time, payroll and benefits costs, and retention numbers. This also saves me time as it is all in one place.

Incentivized