Paylocity review
Updated April 29, 2025

Paylocity review

Tammy Lethem | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

We use Paylocity for Payroll, timekeeping, COBRA, FSA, Employee Navigator coordination.

Pros

  • Time keeping audits
  • Onboarding
  • East of submitting FSA claims

Cons

  • Tracking PTO
  • Faster implementation of PTO for next year
  • Paylocity saved us a great deal over the outside payroll service we had been using prior to switching. Additionally, we could bundle everything together with Paylocity, cut down on the errors made through the previous service, and we were able to take a lot of the payroll staff, as so much of Paylocity software is employee self service. They change their own demographics, taxes, dependents, banking, etc. All these changes take a lot off of the plate of the payroll staff.
There is no more hunting down people to find out when they went to lunch, why they didn't punch out, what happened. You receive a message of a missed punch and can address it right then with a message. Everything is automated very nicely. There are many ways to give positive feedback with the applications within Paylocity without even leaving your office to lift employees up. This has increased morale which has also proven to be solid for the company and the Paylocity software platform.
Again, it has brought the staff together more. They are able to show each other recognition. We, as managers are reminded of their birthdays and anniversaries and can send out messages about these that make people feel appreciated as if we remembered on our own!
There is no comparison at all. Paychex just has not come up with the advancements that Paylocity has.

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

Yes

Did implementation of Paylocity go as expected?

No

Would you buy Paylocity again?

Yes

Payroll is so simple and easy a monkey could do it.
I cannot think of any scenarios where it is less appropriate.

Paylocity Feature Ratings

9.1
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
8
Organizational charting
8
Organization and location management
8
Compliance data (COBRA, OSHA, etc.)
10
9.8
Pay calculation
10
Support for external payroll vendors
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
9
6.0
Approval workflow
10
Balance details
5
Annual carry-forward and encashment
3
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
10
10.0
Tracking of all physical assets
10
10.0
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
10
Integration with other HR capabilities ()
Not Rated
9.8
Performance plans
10
Performance improvement plans
10
Review status tracking
9
Review reminders
10
Multiple review frequency
10
10.0
Create succession plans/pools
10
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
10.0
New hire portal
10
Manager tracking tools
Not Rated
10.0
Corporate goal setting
Not Rated
Individual goal setting
10
Line-of sight-visibility
Not Rated
Performance tracking
10
10.0
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
10

Using Paylocity

45 - Physicians, receptionists. Physician Assistants, Ultrasound techs, clerical staff, OR techs, medical assistants. Accounting, administrative duties, etc.
43 - Accounting processes, medical assistances, physicians and physician assistants. We also employ Ultrasound techs, Surgical technicians, administrative personal, Human resources and all aspects of Payroll.
  • Payroll
  • Vacation scheduling and tracking
  • employee portal
  • employee documentation
  • Onboarding
  • Scanning information into the employee chart
  • continually upgrading employee manual and getting it out seamlessly to the employees in a way they cannot say they did not get it
  • Better tracking and reporting that Paylocity has available at our fingertips. We currently do not utilize everything they have to offer
I find Paylocity to be very user friendly, you can always talk to someone quickly when there is a question or issue to be resolved. The employees have very little issues which frees me up to do my work. I like how the employees upload their own documents and onboarding is so much easier for me. I love the integration with Employee Navigator so I do not have to think about when a new employee's benefits have to start coming out of their paycheck--it just happens.

Evaluating Paylocity and Competitors

Yes - Paychex. Paychex made many mistakes with our payroll. Paylocity puts a lot of the work back in our hands while putting a lot of the responsibility on the employee unlike Paychex so it is a bit of a wash.
  • Integration with Other Systems
  • Ease of Use
Cost, less chance of errors, ease of use, much more flexibility, and all the many things that Paylocity has to offer. It's much more than just a payroll software.
Not sure I would change it. We are happy right now with Paylocity and everything it offers.

Paylocity Support

9 times out of 10 support can get you squared around right away. There is that time once in a while when they have to ask a colleague for help, but that seldom happens. For the most part, they can help you at that moment, which is great.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I honestly do not remember. We have had the produce for about 10 years. I cannot remember what we purchased!
Yes - Yes it was.
There have been times, but I honestly cannot think of a specific one off the top of my head!

Using Paylocity

Paylocity is extremely easy to use. If you have any issues, it has help articles and you can even google certain topics. If you still cannot understand, Paylocity support is always there to help.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • entering vacation time
  • updating employee demographics/changes
  • onboarding
  • Sometimes changing a person's missed punches can be a pain and doesn't want to cooperate
  • End of year/beginning of year PTO calculations
Yes - Very well--particularly for FSA users

Paylocity Reliability

We have gone from a medium sized company to a larger company with no issues whatsoever with Paylocity being able to keep up or do what we need it to do for the size of our needs. In fact, it does more than we even use at this juncture.
Paylocity has near no outages. If it has any outages, it is for about 15-30 seconds. That is all we have ever experiences in the near 10 years we have been on the platform. This system does so much and we learn every day new things the system is able to do for us in management. It is phenomenal.
Reports load within seconds. The ease of finding information in the system is very nice. If for some reason you cannot get the info you need, you can either look it up in the help section or if time is of the essence, you may call the help desk and speak with a Paylocity representative immediately. You are never left alone. You never get a voicemail. You always get a live representative who can help you at that moment.

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