Review- Office Manager
Updated January 21, 2026

Review- Office Manager

Kimberly Smith | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

Paylocity is the only payroll company that I would recommend. They are easy to work with. They are very knowledgeable and always eager to help. The software is user friendly for both management and the employees. I have used ADP, Wells Fargo, Timekeeper, paycheck, QuickBooks and several other payroll software and Paylocity is by far the best that I have used. I would highly recommend Paylocity to anyone that is looking for a payroll company.

Pros

  • Customer Service
  • User Friendly Software
  • Web Portal
  • Quarter Reporting
  • Year End Reporting
  • Eagar to help customers learn new tricks and shortcuts

Cons

  • When changing structure send all user step by step instructions to follow
  • When sending out time to review emails send instructions of where to find.
  • Good record keeping
Keeping good payroll records and auto generated reports for payroll are almost immediately available after payroll is submitted.
Employees can keep an eye on their personal information
User friendly and accurate details. You can always find what you need in a report. If you need a certain item and can't find it customer service will be there to help you locate a report that would help with any scenario.
Paylocity is much more user friendly than any of these. They process the payroll faster than any of these and their reports are available within minutes. This way you can finish your payroll in a timely manner and not have to return to payroll the following day to complete your payroll run.

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

Yes

Did implementation of Paylocity go as expected?

Yes

Would you buy Paylocity again?

Yes

Paylocity is always available to talk to a live person, and they always will provide an answer to your questions
If the person that you are talking with cannot answer, there is always another person that they can talk with that can answer your question or problem. It never goes unanswered.

Paylocity Feature Ratings

10.0
Employee demographic data
10
Employment history
10
Job profiles and administration
10
Workflow for transfers, promotions, pay raises, etc.
10
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
10
10.0
Pay calculation
10
Support for external payroll vendors
10
Off-cycle/On-Demand payment
10
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
10
10.0
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Employee recognition
10
10.0
Tracking of all physical assets
10
10.0
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
10
Integration with other HR capabilities ()
Not Rated
8.8
Performance plans
10
Performance improvement plans
10
Review status tracking
8
Review reminders
8
Multiple review frequency
8
8.0
Create succession plans/pools
8
Candidate ranking
8
Candidate search
8
Candidate development
8
9.0
New hire portal
10
Manager tracking tools
8
8.0
Corporate goal setting
8
Individual goal setting
8
Line-of sight-visibility
8
Performance tracking
8
Recruiting / ATS ()
Not Rated

Using Paylocity

1 - HR and Office Manager
12 - Homestaging and Design
  • Timekeeping
  • Payroll
  • PTO
  • ESST
  • MN Paid Leave
  • BIrthdays
  • Anniversary
  • N/A
I like Paylocity and I have no plans of Changing

Evaluating Paylocity and Competitors

Yes - ADP
  • Integration with Other Systems
  • Ease of Use
  • Other
Ease of use and the integration with other systems
I would not change anything

Paylocity Implementation

Implementation was not difficult compared to others i have done.
  • Implemented in-house
  • N/A

Paylocity Training

  • Online Training
  • No Training
I Pick what areas I needed help with and if I didn't understand something I called Customer Service and they helped walk me through it. Customer service was very helpful in all of the areas that I was unsure of. I continue to use customer service for any questions that I might still have.
If they have never used any Payroll software, then they definitely would need to go through training. I have use payroll software for 25 plus years, so I felt that except for a few differences that I could go with the online training with customer service answering the questions that I did have.

Configuring Paylocity

Just right. There is a few areas where I think could be a little better. Adding a check to a payroll run could be a littler smoother. I have a couple of employees that are only on call. They are not in a check batch on a normal week. I have to pull them in. It usually goes pretty smoothly until a couple of runs ago. Then it didn't pull in like normal. Something changed and I still don't know what change. I have a work around that I will be using in the future.
Notify primary user when there has been a change in Paylocity. Give them step by step instructions to complete the task. Most of the time it is pretty simple to figure out. We shouldn't have to figure it out, we should be notified prior to finding it out ourselves don't you think. Updates would make it so simple.
No - we have not done any customization to the interface
Some - we have added small pieces of custom code - Simple IRA Deductions set up. It was a little difficult to get it through the process to have it deducted from our employees checks and to have it matched by our employer. It should be an easy process. I always feel like I am trying to invent the wheel. Just like when we have to add the MN Sick paid Family Medical leave. They acted like we were the only ones that you work with from MN.
N/A

Paylocity Support

Everyone that I have dealt with has been very helpful and knowledgeable with the product. I have been very pleased with my service
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
I have no idea if we do or not.
Adding a check to a payroll. I have done this prior, but for some reason on one of my last payroll it would not add. The customer service person could not get it to add either. Finally, we were able to add it. She stuck by me and didn't get frustrated and kept trying different ways until we got it to work.

Using Paylocity

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Timecards
  • PTO
  • Adding deductions
  • Adding raises
  • Adding new hires
  • Adding Child Support
  • Adding Government issued MN Sick Leave
Yes, but I don't use it

Paylocity Reliability

We have 3 departments and we can track each department on it's own
I am always able to reach someone for help.
Reports generate very quickly.

Integrating Paylocity

  • N/A
  • File import/export
N/A
I have only integrated with Files and that has gone very simple

Relationship with Paylocity

The were up front with pricing and the price didn't change during the process.
They were very easy to work with. Not pushy at all
Very professional and i didn't feel like we had to make a decision right away. They didn't call all the time asking if we made a decision. they were very respectful and patient with us.
Pricing and set up fees
Everyone wants a good deal of course. We thought we did ok and felt you still made your money also.
Know what you were spending and what you are willing to spend and stick to it. Paylocity's customer service is excellent and worth the money, but don't overspend either.

Upgrading Paylocity

  • I have not heard about an upgrade and really don't think we would need it. We are only 12 employees. Small business.
  • We are a small business with only 12 employees. I don't think we would need it. I have not heard of an upgrade.

Comments

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