Paylocity

I will undeniably give it a 10 if Paylocity will: 1. auto save will be implemented on adding time entries; 2. they will give us more flexibility with using the app or at least fix it the clock in feature; 3. give us Firefox compatibility - I love using that browser.

Incentivized

• Customer service is absolutely top notch - there is always someone available, any day of the week and any time to help if I have any question.
• It makes employee deductions and taxes so simple that really anyone can do it.
• Has helped save time in regard to recruiting as I am able to control everything from one hub within the Paylocity platform.
• It has made our onboarding seamless, with everything from I9's with eVerify to company specific paperwork that needs to be completed and provided prior to an employee starting.
• Employees no longer have to go through me to make changes to their personal information, 401K, tax information, etc., because they can go directly through their Paylocity dashboard for all of it.

Incentivized

• Customer service could use some work. It can be difficult to get a hold of customer service and get an answer in a timely manner.
• Being able to build custom reports in Paylocity is a helpful feature, but making it a little more user-friendly would be great.
• It would be helpful to see on the employee time card how many hours the employee worked per day.

Incentivized

There are several technical issues we have experienced this past year with the employee onboarding process that we are still waiting to have resolved. Overall our experience with Paylocity has been positive, and we love how user-friendly and easy to navigate the system is. It has made all of our HR processes much more streamlined and efficient.

Incentivized

I gave Paylocity an 8 because it's easy to use once you learn it, and it saves a lot of time by keeping payroll, time tracking, and HR in one place. It has a lot of useful features, but some reports and settings can be confusing, and it takes time to learn everything. Overall, it works well and makes our job easier.

Incentivized

Over the last 3 years, we've only had one major service issue that rendered Airbase unusable for us for about 24 hours. That said, they navigated the SVB bank crisis very well and made sure funds were available during that time.

Incentivized

We had some minor hiccups throughout the year but they have all been fixable. Paylocity integrates well with our 401k provider, Principal, and our benefits, OneDigital. It makes it simple to house everything and have it all connected. It doesn't slow anything down to have Principal integrated. It makes it more efficient

Incentivized

It is very hard to get answers to your questions, you cannot speak to someone without days of requesting assistance or answers and then eventually can get a call back and then it is usually resolved fairly quickly. But NOT easy to get that help.

Incentivized

I didn't have in-person training, but I'm sure it was just as great as any other training/assistance Paylocity provides. Paylocity customer service is always available. You never have to be on hold and their answers are always accurate and timely. Documents in the help section are helpful as well. My in-person training was conducted y one of our employees who was involved in the initial set-up and training of all employees. She was excellent.

Incentivized

Our rep was very thorough and made sure we fully understood the software before turning us loose alone. Paylocity was very good to do periodic check ins to ensure we understood the features and answered any questions we had. The training reps are very well trained and are very patient with clients.

Incentivized

Implementation was a bit bumpy and Paylocity team not always available for next steps and/or questions. I feel like Paylocity could have done a better job in their fact finding as far as what we were currently doing, our payroll policies and needs, etc. so that we would have run into less issues as we moved forward.

Incentivized

Paylocity is SO far ahead of Paycor, it's not even funny. Just from the implementation standpoint alone, Paycor was an absolute nightmare. Paylocity had some struggles, but that goes along with any implementation. The experience with Paylocity was LIGHTYEARS ahead of our experience with Paycor, and the system itself is so, so much better.

Incentivized

Everyone wants a good deal of course. We thought we did ok and felt you still made your money also

Incentivized

We have gone from a medium sized company to a larger company with no issues whatsoever with Paylocity being able to keep up or do what we need it to do for the size of our needs. In fact, it does more than we even use at this juncture

Incentivized

Some are knowledgable others not as much and sometimes instead of helping you fix the issue will just give you some directions and expect you to try to figure it out yourself. Also, when your Account Manager needs to escliate the issue to another group, it can take a long time for them to get to your issue and there's no commuication.

Incentivized

• Payroll Processing is much faster now that we've integrated with Toast.
• Garnishments haven't been great so far, but working those out.
• Integration makes it easier and more organized for our managers, saving time by eliminating the need to run multiple reports across multiple platforms to track down documents.

Incentivized