Paylocity has a lot of good points, but leaves room for improvement
Updated September 12, 2025
Paylocity has a lot of good points, but leaves room for improvement
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Paylocity
Paylocity is our main HRIS system that we utilize. We use Time & Attendance as our timeclock function and HR & Payroll for employee profiles and all payroll functions
Pros
- Time & Attendance works very well with our Paylocity issued time clock
- The new payroll is much more efficient than is the older version.
Cons
- Paylocity needs to do a better job of communicating changes - even little things like changing from decimals in the timesheet to hrs/minutes
- Paylocity needs to have a better way to view demos for new and current customers to see how a certain module would work so we can decide if it would work for us
- It would be nice if as a customer, we didn't get different answers to the same question from people on our customer service team. Or have to call in several times because we know something can be done, but customer service reps either don't want to be bothered or don't know how to find an answer.
- Reduced time in tracking time & attendance
- reduced errors in payroll
We don't use all that many modules in Paylocity yet, but what we do use allows me to move through my daily activities more efficiently
We do not use that part of Paylocity yet.
- Paycom and Paychex Flex
When we evaluated all of these systems, we felt Paylocity could offer more for the price.
Do you think Paylocity delivers good value for the price?
Yes
Are you happy with Paylocity's feature set?
Yes
Did Paylocity live up to sales and marketing promises?
Yes
Did implementation of Paylocity go as expected?
No
Would you buy Paylocity again?
Yes
Paylocity Feature Ratings
Using Paylocity
70 - HR, Management and Accounting. All employees use the Paylocity App to access their paystubs.
1 - Only our HR supports Paylocity and any changes necessary. Basic computer skills are needed.
- Payroll
- Work History
- Time & Attendance
- Benefit Tracking
- Benefit Tracking
- Onboarding
- Recruiting
Evaluating Paylocity and Competitors
- Ease of Use
We needed something that was easy to use for all employees since we had never used an HRIS before.
Now that we've had an HRIS, we know what modules we would actually use and would look further into those matching with the policies and procedures that our company had and how they could be implemented in the HRIS
Paylocity Implementation
- Implemented in-house
Change management was minimal
- Communication from Paylocity on what was needed
- Training on each module was almost non-existant, Paylocity relies on their "Knowledge Base" articles for end users to self-teach.
Paylocity Training
- Online Training
- No Training
Some parts are very straightforward and easy to use without training. Others are not.
Configuring Paylocity
No - we have not done any customization to the interface
No - we have not done any custom code
Paylocity Support
| Pros | Cons |
|---|---|
None | Not kept informed |
I'm not sure this is available and even if it was, I would have to be assured that the support personnel were more highly trained and able to help with every facet of Paylocity.
I can't think of a specific instance, but there are some support personnel that will walk me through each step that's necessary instead of just sending me an article to read. That help goes a long way. I wish I was able to get in touch with those specific people every time.
Using Paylocity
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Consistent Quick to learn Convenient Feel confident using | None |
- Time & Attendance
- Updating Employee Wages
- Posting promotions or wage increases
Yes - For end users to view their paychecks, it works fine. We don't use the mobile interface for anything other than that.
Comments
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