Great Payroll Platform and Customer Service
September 18, 2025

Great Payroll Platform and Customer Service

Nicole Zboran | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Paylocity

We currently use Paylocity for Payroll. We have hopes to increase our current product with Paylocity to include HR Edge. Which would help us have a complete HRIS system. Paylocity is easy to use for both admin and end user. We have a robust payroll that is done with ease using Paylocity. There is a year-end learning curve if you do not have the correct set up and has been difficult for us when it comes to paying our partners year-end pay out with not having a W2C, which is frustrating.

Pros

  • Ease of Use for admin and end users.
  • Quick customer service action - solves problems and questions quickly.
  • Robust reporting.
  • Minimal learning curve when implementing.
  • Continuously upgrading the product to conform to customer needs.

Cons

  • We have had lots of year end issues specifically with Partners W2's.
  • We had an accrual issue that was causing 2 additional vacation/sick accruals per year.
  • When updating accruals- the paperwork to do so is confusing at times. I feel there is little support to assist you in filling the paperwork correctly to reflect what you need the accrual to actually do.
  • Better workforce visibility
  • Reduced time expenditures
  • More accurate time tracking of workforce
Automating our payroll was a huge obstacle I had to overcome when coming to my current job. They had all payroll on PAPER! I quickly researched and chose Paylocity to be our payroll provider. We have been with Paylocity for 5 years now and we have had a very small learning curve. It was easy to implement, but being everything was on paper; it was a struggle to move to automation. And NOW - It has been a long time, but I think I have finally convinced upper management of the need for a full HRIS system and hope to implement HR edge very soon. The pull to have everything in one location as far as your workforce paperwork from new hire to termination is my next hurdle.
Sadly, I work in a company that does not believe in employee engagement. I do what little I can on the side to keep my workforce feeling special and engaged. I hope to turn their "old school" thinking around and fight for my employees every day.
Paylocity is very user friendly, low learning curve, and easy to implement.
Paylocity was very user friendly from the beginning and the cost compared to other products was a no brainer.

Do you think Paylocity delivers good value for the price?

Yes

Are you happy with Paylocity's feature set?

Yes

Did Paylocity live up to sales and marketing promises?

Yes

Did implementation of Paylocity go as expected?

Yes

Would you buy Paylocity again?

Yes

Paylocity is a good overall HRIS system. We are a medium sized company with a robust payroll, multiple companies in one, several different vacation and sick accrual types per individual departments, and different benefits offered per company. I hope to soon update to add HR Edge making my job easier when it comes to onboarding and people management.

Paylocity Feature Ratings

Employee demographic data
9
Employment history
10
Job profiles and administration
9
Workflow for transfers, promotions, pay raises, etc.
9
Organizational charting
10
Organization and location management
10
Compliance data (COBRA, OSHA, etc.)
9
Pay calculation
10
Support for external payroll vendors
10
Off-cycle/On-Demand payment
10
Benefit plan administration
9
Direct deposit files
10
Salary revision and increment management
10
Reimbursement management
Not Rated
Approval workflow
10
Balance details
10
Annual carry-forward and encashment
10
View and generate pay and benefit information
10
Update personal information
Not Rated
View job history
10
View company policy documentation
10
Employee recognition
10
Tracking of all physical assets
Not Rated
Report builder
10
Pre-built reports
10
Ability to combine HR data with external data
10
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
10
Multiple review frequency
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
New hire portal
Not Rated
Manager tracking tools
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Duplicate Candidate Prevention
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

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