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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Pega Customer Decision Hub

    Score7.4 out of 10
    N/APega Customer Decision Hub optimizes customer lifetime value by providing an “always-on brain” to unify data, analytics, and channels into one connected experience. Customer Decision Hub collects data from every interaction as it’s taking place, combines that with the customer’s full interaction history to determine their current context, and then delivers nextbest-action recommendations. Pega aims to enable users to pivot between selling, serving, retaining, and nurturing in real time.

    $97

    Per User Per Month

    Sketch

    Score6.2 out of 10
    N/ASketch is a visual design tool of use for application prototyping, coming with a wide variety of extensions, plugins, and an active user community.

    $10

    per month billed yearly per editor

    Pricing
    Pega Customer Decision HubSketch
    Editions & Modules
    Case Management
    $97.00
    Per User Per Month
    Unified Messaging
    $145.00
    Per User Per Month
    Enterprise
    $165.00
    Per User Per Month
    Digital Customer Engagement
    $260.00
    Per User Per Month
    Standard Subscription
    $10
    per month billed yearly per editor
    Standard Subscription
    $12
    per month per editor
    Mac-only license
    $12
    per seat
    Business Subscription
    $22
    per month billed yearly per editor
    Offerings
    Pricing Offerings
    Pega Customer Decision HubSketch
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Pega Customer Decision HubSketch
    Considered Both Products
    Pegasystems
    No answer on this topic
    Bohemian Coding
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    86%
    Would buy again
    18 Answers
    Delivers good value for the price
    No answers on this topic
    95%
    Delivers good value for the price
    18 Answers
    Happy with the feature set
    No answers on this topic
    86%
    Happy with the feature set
    18 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    16 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    18 Answers
    Best Alternatives
    Pega Customer Decision HubSketch
    Small Businesses
    Simplify360
    Score7.8 out of 10
    Figma
    Score8.9 out of 10
    Medium-sized Companies
    Customer.io
    Score9.1 out of 10
    Figma
    Score8.9 out of 10
    Enterprises
    SAP Service Cloud
    Score8.5 out of 10
    Figma
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Pega Customer Decision HubSketch
    Likelihood to Recommend
    8.3
    (9 ratings)
    4.7
    (38 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    6.4
    (4 ratings)
    Support Rating
    -
    (0 ratings)
    9.1
    (8 ratings)
    User Testimonials
    Pega Customer Decision HubSketch
    Likelihood to Recommend
    Pegasystems
    PRPC is a BPM and Case management suite from Pega Systems. Pega is a comprehensive suite which offers a unique theme of BPM development in the market. A no-coding approach based on rules with inheritance makes Pega a very powerful product but is very difficult to learn. Even, if we go to Pegasystems for training, we have to work on a project at least for a year to have some confidence. Areas where it requires improvements: 1) One of the first things that client's IT department questions about is proprietary BLOB column in PRPC, for them, it is a disadvantage, but as we all know BLOB is what makes the highly complex data model of any BPM application fit inside to a common schema which eliminates the help of a DBA. 2) Another area of improvement is: when using the wizards to generate rules (such as the connector wizards) you have to be careful about the level of coupling between the work object's data model and the interface's data model. This can also create maintenance issues. 3) The complete Pega suite of products have a long time to develop and deploy and it can be easily done using other low-cost software.
    Incentivized
    Read full review
    Bohemian Coding
    Here’s the proofread version: Sketch is a simple and lightweight tool for vector graphics, ideal for individuals. I would recommend it to anyone working alone on design tasks such as UI or website design. I have started and completed many projects in Sketch, ranging from simple websites to complex automotive UIs with extensive libraries.
    Incentivized
    Read full review
    Pros
    Pegasystems
    • Ability to design custom integrated campaigns
    • Analytics to provide key insights and ability to tune your campaign accordingly
    • Ability to design agent workflows
    Incentivized
    Read full review
    Bohemian Coding
    • Sketch is great for drawing and creating shapes, like buttons or icons. It lets you adjust every curve and line perfectly, so you can make your designs look exactly how you want. (All design tools can do that, though).
    • Sketch is built just for Apple computers, so it runs smoothly and uses all the special Mac features. If you’re already using Apple tools, Sketch feels like a natural fit. (The downside of this is that non-Apple users can't use it.)
    • If you make something, like a button, and need it in many places, Sketch lets you save it as a "Symbol." You can use it repeatedly, and if you change the Symbol, it updates everywhere automatically. (Figma can do this too.)
    Incentivized
    Read full review
    Cons
    Pegasystems
    • Pega Customer Engagement Suite is ready to use out of the box with several features, but custom development is always needed.
    • Although new features can be quickly implemented, they have to go through a screening Business analysis process, QA screening and SCRUM based development.
    • Pega eliminates the need for custom code, but there are rare cases where an specific requirement has little to no support from Pega, and implementing custom code can break OOB functionality and make the system unstable.
    Incentivized
    Read full review
    Bohemian Coding
    • The software can be buggy right after a release. It appears that they do very little QA testing right after releasing a new version
    • The software can crash a lot. And when it does, I continuously have issues with it reloading my plugins.
    • Only available for Mac. If you have a cross platform team, it may not be the best.
    • Lack of features in the software, so you will have to use plugins for those additional features (Designs system management, accessibility, repository and live collaboration without paying a premium)
    Read full review
    Likelihood to Renew
    Pegasystems
    No answers on this topic
    Bohemian Coding
    Sketch is a core tool for us and the cost to keep it going with our teams is low. It provides a good alternative to other screen design tools for our team members who prefer to use it.
    Incentivized
    Read full review
    Usability
    Pegasystems
    No answers on this topic
    Bohemian Coding
    At the end of the day, it's just simple. This goes a long way in design and goes even further when your talking productivity, intuitive design and turnover rate. It's not difficult to figure something out even if it's not something your directly familiar with, i.e. if you want to export in certain file formats or change the size of the canvas, you don't have to delay your end product trying to figure it out. Similar situations took me less than 30 seconds to solve without a Google search. That's Usability.
    Incentivized
    Read full review
    Support Rating
    Pegasystems
    No answers on this topic
    Bohemian Coding
    The support is relatively decent, and they are quick to respond. However, their releases are not great. Sketch could use more robust testing of their software before releases. Over the last four years, I have had many days lost while waiting for Sketch to patch issues with their releases. It's actually a running joke in our office. So, support, good. Releases in the first place? Not great.
    Incentivized
    Read full review
    Alternatives Considered
    Pegasystems
    I explained in detail in previous questions.
    Read full review
    Bohemian Coding
    Sketch's approachable UI allowed those using outdated technologies to transition efficiently. Among its peers, Sketch performs comparably with most prototyping tools. It falls behind compared to those that can better handle movement, like InVision Studio, which combines animation and prototyping into a single platform. However, these types of programs have a steep learning curve, whereas Sketch is approachable immediately.
    Incentivized
    Read full review
    Return on Investment
    Pegasystems
    • Cost savings on print marketing and email due to better targeting
    • More timely campaigns to reach customers at the right time
    Incentivized
    Read full review
    Bohemian Coding
    • Saved time -- Intuitive interface saves us lots of time/money because it is reliable and easy to use. Other programs have caused serious confusion, leading to project delays.
    • More captivating wireframes -- Stakeholders have been finding it easier to visualize potential “final products” with vector-based Sketch designs. Because of this, we’ve been able to have more targeted, focused discussions that lead to improved final products (with fewer immediate post-launch revisions!).
    • Increased productivity -- Because Sketch is so easy to use, our designers have had more time to do more work. Rather than finagling difficult tools in previously used products, our designers feel no hesitation with Sketch, and are producing more often and more creatively.
    Incentivized
    Read full review
    ScreenShots

    Pega Customer Decision Hub Screenshots

    Product screenshot