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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Pega Platform

    Score8.5 out of 10
    N/APega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems.

    $0.45

    one-time fee per case**

    CareLogic EHR

    Score10 out of 10
    N/AQualifacts, headquartered in Nashville, is the developer of the CareLogic enterprise electronic health record system. CareLogic provides scheduling, documentation, billing and reporting designed specifically for behavioral health and human services organizations across the United States.N/A
    Pricing
    Pega PlatformCareLogic EHR
    Editions & Modules
    Low-code Factory Edition
    $0.45
    one-time fee per case**
    Standard Edition
    $0.80
    one-time fee per case**
    Enterprise Edition
    Custom Quote
    No answers on this topic
    Offerings
    Pricing Offerings
    Pega PlatformCareLogic EHR
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeRequired
    Additional Details**350,000 cases / year minimum. Additional cases available in blocks of 150,000.—
    More Pricing Information
    Community Pulse
    Pega PlatformCareLogic EHR
    Considered Both Products
    Pegasystems
    No answer on this topic
    Qualifacts Systems
    No answer on this topic
    Key User Insights
    Would buy again
    90%
    Would buy again
    9 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    8 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    10 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    5 Answers
    No answers on this topic
    Implementation went as expected
    78%
    Implementation went as expected
    7 Answers
    No answers on this topic
    Features
    Pega PlatformCareLogic EHR
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Pega Platform and CareLogic EHR
    Feature
    Pega Platform
    5.3
    63 Ratings
    37% below category average
    CareLogic EHR
    -
    Ratings
    Dashboards4.062 Ratings00 Ratings
    Standard reports6.062 Ratings00 Ratings
    Custom reports6.061 Ratings00 Ratings
    Process Engine
    Comparison of Process Engine features of Pega Platform and CareLogic EHR
    Feature
    Pega Platform
    8.0
    66 Ratings
    4% below category average
    CareLogic EHR
    -
    Ratings
    Process designer9.065 Ratings00 Ratings
    Process simulation7.957 Ratings00 Ratings
    Business rules engine10.065 Ratings00 Ratings
    SOA support7.151 Ratings00 Ratings
    Process player7.048 Ratings00 Ratings
    Support for modeling languages5.46 Ratings00 Ratings
    Form builder9.059 Ratings00 Ratings
    Model execution8.956 Ratings00 Ratings
    Collaboration
    Comparison of Collaboration features of Pega Platform and CareLogic EHR
    Feature
    Pega Platform
    9.0
    50 Ratings
    8% above category average
    CareLogic EHR
    -
    Ratings
    Social collaboration tools9.050 Ratings00 Ratings
    Content Management Capabilties
    Comparison of Content Management Capabilties features of Pega Platform and CareLogic EHR
    Feature
    Pega Platform
    4.4
    9 Ratings
    59% below category average
    CareLogic EHR
    -
    Ratings
    Content management4.49 Ratings00 Ratings
    Billing and Claims Management
    Comparison of Billing and Claims Management features of Pega Platform and CareLogic EHR
    Feature
    Pega Platform
    -
    Ratings
    CareLogic EHR
    4.2
    3 Ratings
    56% below category average
    Claims management00 Ratings4.02 Ratings
    Coding00 Ratings4.92 Ratings
    Patient billing00 Ratings3.92 Ratings
    Financial Reporting00 Ratings3.93 Ratings
    Patient Scheduling
    Comparison of Patient Scheduling features of Pega Platform and CareLogic EHR
    Feature
    Pega Platform
    -
    Ratings
    CareLogic EHR
    6.5
    3 Ratings
    17% below category average
    Rule-based scheduling00 Ratings7.83 Ratings
    Multi-location support00 Ratings3.93 Ratings
    Calendar interface00 Ratings7.72 Ratings
    Electronic Medical Records
    Comparison of Electronic Medical Records features of Pega Platform and CareLogic EHR
    Feature
    Pega Platform
    -
    Ratings
    CareLogic EHR
    5.6
    6 Ratings
    25% below category average
    Charting / document management00 Ratings6.04 Ratings
    Templates00 Ratings3.04 Ratings
    Patient portal00 Ratings10.03 Ratings
    Mobile/tablet support00 Ratings5.82 Ratings
    Fax integration00 Ratings2.01 Ratings
    Integration with other EMR and PM systems00 Ratings2.01 Ratings
    Workflow automation00 Ratings6.73 Ratings
    Customization00 Ratings7.73 Ratings
    E-prescribing00 Ratings7.73 Ratings
    Medical Security and Privacy
    Comparison of Medical Security and Privacy features of Pega Platform and CareLogic EHR
    Feature
    Pega Platform
    -
    Ratings
    CareLogic EHR
    4.5
    6 Ratings
    59% below category average
    HIPAA compliance00 Ratings10.06 Ratings
    Role-based permission levels00 Ratings1.04 Ratings
    Data backups and redundancy00 Ratings6.04 Ratings
    Local mode / networking failsafe00 Ratings1.03 Ratings
    Workflow and Scale
    Comparison of Workflow and Scale features of Pega Platform and CareLogic EHR
    Feature
    Pega Platform
    -
    Ratings
    CareLogic EHR
    2.6
    4 Ratings
    97% below category average
    Task tracking00 Ratings5.83 Ratings
    Specialty-specific workflows00 Ratings1.03 Ratings
    Multi-office / multi-physician capabilities00 Ratings1.14 Ratings
    Best Alternatives
    Pega PlatformCareLogic EHR
    Small Businesses
    Process Street
    Score8.2 out of 10
    athenaClinicals
    Score10 out of 10
    Medium-sized Companies
    TIBCO® BPM Enterprise
    Score8 out of 10
    athenaClinicals
    Score10 out of 10
    Enterprises
    IBM Business Automation Workflow
    Score10 out of 10
    Epic
    Score8.6 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Pega PlatformCareLogic EHR
    Likelihood to Recommend
    7.9
    (74 ratings)
    10.0
    (6 ratings)
    Likelihood to Renew
    10.0
    (7 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (2 ratings)
    -
    (0 ratings)
    Performance
    -
    (0 ratings)
    3.0
    (1 ratings)
    Support Rating
    10.0
    (7 ratings)
    8.0
    (1 ratings)
    Online Training
    8.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Pega PlatformCareLogic EHR
    Likelihood to Recommend
    Pegasystems
    Pega Platform has introduced the low code feature, using app studio seasonal and professional developer can develop application easily and quickly. The initial application can be build by Business analyst and product owner who has less knowledge of Pega Platform, further application can be enhanced/extended by professional developer. We can develop end to end application and promote to higher environment. Easily we can perform parallel development using branch.
    Incentivized
    Read full review
    Qualifacts Systems
    Carelogic EHR, by Qualifacts is the second scheduling software my company has used, and so long as there are no unfortunate changes it will be our last. It is user friendly, meaning that it is easy to train employees in, and is well organized. The simple interface takes out much of the guess work.
    Incentivized
    Read full review
    Pros
    Pegasystems
    • Quick development time. Much of the Pega "rules" are easy to configure and implement.
    • Visually friendly and modern. Much of the UI/UX elements in the system are continuously supported and updated, giving a nice feel to the apps.
    • Many of the configurations and rules Pega gives to the developers can also be delegated to business users. The organization and structure of the client's business can easily be adapted in the Pega platform.
    Incentivized
    Read full review
    Qualifacts Systems
    • Schedule based- the schedule is easy to use.
    • Documentation tied to appointment- no question regarding what to complete when a client comes in.
    • Prescription software integration with PDMP- no need to check state sites.
    Incentivized
    Read full review
    Cons
    Pegasystems
    • Need more learning materials. For Beginners who have previous programming experience with another language takes more time to learn.
    • If the developer is met with an issue in pega platform , they have to rely on Pega supporting team to fix it.
    • Customization is available but is not encouraged. Pega does not support faults that occur in customized solutions.
    Incentivized
    Read full review
    Qualifacts Systems
    • It is difficult to obtain information from CareLogic for use in customized reports if the user is not familiar with building reports in Pentaho.
    • Rather than having the capability to transmit electronic prescriptions on its own, CareLogic relies on an external program to do so. Prescribers must exit out of the document they are in so that they can access the external electronic prescription system. This system has an additional cost. It would be nice if it could be an all in one system.
    • While the company is usually eager to respond to customer needs, something always seems to be broken or need updating in regards to functionality. This may be a function of our agency's location and the unusual needs we have due to our state mandates, but it is tiring to always have to worry about a workaround.
    Incentivized
    Read full review
    Likelihood to Renew
    Pegasystems
    Pegasystems has continued to demonstrate a strong partnership with our organization and investment in their product that aligns with our overall vision and need. Pegasystems has engaged us at every level, with the assistance of minor defects to the overall roadmap planning and alignment of our goals
    Read full review
    Qualifacts Systems
    No answers on this topic
    Usability
    Pegasystems
    Pega Platform is enhancing its product and launching new features day by day which help to achieve customers needs. If I talk about the earlier version of Pega Platform (i.e. pega v5 and 6.3) there were many numbers of limitations in Pega Platform and if we need to do some customization then needed to write custom java and jave scripts to achieve the functionally. Now I can say Pega Platform is running with market trends and demand. Pega Platform is giving all the options which support the current technologies like decisioning capabilities, real time processing, mashup, process fabrics etc..
    Incentivized
    Read full review
    Qualifacts Systems
    No answers on this topic
    Performance
    Pegasystems
    No answers on this topic
    Qualifacts Systems
    The rating of "3" represents CareLogic's quick loading of pages, however, the reports are super slow and there is no progress bar or notification to let you know if a report is running or not. I've let a report run for an hour before only to find out that the interface never registered my click to run the report.
    Incentivized
    Read full review
    Support Rating
    Pegasystems
    It’s very slow sometimes, but that may be our servers. Also the Knowledge Library needs some work - again, not sure if it’s our setup or what- but I’m unable to search the body of an article for content, so I have to be very intentional with tagging, but it’s not ideal.
    Incentivized
    Read full review
    Qualifacts Systems
    The customer support at Qualifacts is great. When you have an issue you can submit a ticket to support and they're on top of getting things straightened out and always available by phone as well. The struggle with the overall support is it doesn't seem like the needs of the users are heard. When you ask for what should be a simple fix or something that seems the system is missing, it gets labeled an Enhancement Request which is where requests go to pasture.
    Incentivized
    Read full review
    Online Training
    Pegasystems
    The online training is an excellent one, but still it is missing hands on development.
    Read full review
    Qualifacts Systems
    No answers on this topic
    Implementation Rating
    Pegasystems
    Implementation is totally depend up on the requirement
    Incentivized
    Read full review
    Qualifacts Systems
    No answers on this topic
    Alternatives Considered
    Pegasystems
    We did evaluate multiple products offerings with Pega Platform capabilities and observed that Pega PRPC rules engine and case management capabilities are better over so many BPM Tools. We also conducted a detailed study with developers to identify the best products out of Suite of BPM products. It's observed that Rules engines integration is very streamlined with forms in Pega whereas other tools multiple have powerful data model capabilities but lacks the ease of creating business rules.
    Incentivized
    Read full review
    Qualifacts Systems
    CareLogic is more a affordable that other competitors. CareLogic takes less time to understand and incorporate. I would say that it has its limitations and is not as intuitive. There is a lot of clicking back and forth between functions and can be annoying. There is also sometimes loss of data. If something goes wrong in the program there is no backup- this may be something that can be added, but my company has chosen not to
    Incentivized
    Read full review
    Return on Investment
    Pegasystems
    • For one of the applications we worked on, we were able to reduce the processing time on a case from 2 days to 20 minutes by utilizing Pega
    • We were able to resolve the issue of the routing of cases to users based on a specific algorithm by use of Pega
    • Pega case management feature was extensively used in one of the application to establish a parent-child relationship which was very helpful for all the business users
    Incentivized
    Read full review
    Qualifacts Systems
    • No more paper records.
    • Prescriptions never get lost.
    • Staff have many complaints about work flow.
    • New hire training has to be ongoing- it's hard to learn.
    Incentivized
    Read full review
    ScreenShots

    CareLogic EHR Screenshots

    Product screenshotProduct screenshotScreenshot of Client profile/dashboardScreenshot of Form builderScreenshot of Client list / caseloadScreenshot of Menu management tools