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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Pega Platform

    Score8.5 out of 10
    N/APega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems.

    $0.45

    one-time fee per case**

    Microsoft Visio

    Score7.8 out of 10
    N/AMicrosoft offers Visio, a diagramming tool for building flowcharts, diagrams (e.g. network diagrams), org charts and floor plans, available online as a subscription and also in enterprise level packages (e.g. Visio Professional).

    $5

    per month per user

    Pricing
    Pega PlatformMicrosoft Visio
    Editions & Modules
    Low-code Factory Edition
    $0.45
    one-time fee per case**
    Standard Edition
    $0.80
    one-time fee per case**
    Enterprise Edition
    Custom Quote
    Visio Plan 1
    $5.00
    per month per user
    Visio Plan 2
    $15.00
    per month per user
    Visio Standard 2024
    $309.99
    one-time fee On-premises diagramming solution, licensed for one PC
    Visio Professional 2024
    $579.99
    one-time fee On-premises diagramming solution, licensed for one PC
    Offerings
    Pricing Offerings
    Pega PlatformMicrosoft Visio
    Free Trial
    YesNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details**350,000 cases / year minimum. Additional cases available in blocks of 150,000.—
    More Pricing Information
    Community Pulse
    Pega PlatformMicrosoft Visio
    Considered Both Products
    Pegasystems
    Chose Pega Platform
    Pega Platform provided me the many OOTB features like SLA, Workflow, Reports, which are very much needed for my application development with very minimal or no changes. Even customization is very simple and robust. Business rule management is very much needed in my application, …
    Incentivized
    Microsoft
    No answer on this topic
    Key User Insights
    Would buy again
    90%
    Would buy again
    9 Answers
    90%
    Would buy again
    54 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    8 Answers
    98%
    Delivers good value for the price
    53 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    10 Answers
    93%
    Happy with the feature set
    56 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    5 Answers
    97%
    Lived up to sales and marketing promises
    36 Answers
    Implementation went as expected
    78%
    Implementation went as expected
    7 Answers
    97%
    Implementation went as expected
    36 Answers
    Features
    Pega PlatformMicrosoft Visio
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Pega Platform and Microsoft Visio
    Feature
    Pega Platform
    5.3
    63 Ratings
    37% below category average
    Microsoft Visio
    -
    Ratings
    Dashboards4.062 Ratings00 Ratings
    Standard reports6.062 Ratings00 Ratings
    Custom reports6.061 Ratings00 Ratings
    Process Engine
    Comparison of Process Engine features of Pega Platform and Microsoft Visio
    Feature
    Pega Platform
    8.0
    66 Ratings
    4% below category average
    Microsoft Visio
    -
    Ratings
    Process designer9.065 Ratings00 Ratings
    Process simulation7.957 Ratings00 Ratings
    Business rules engine10.065 Ratings00 Ratings
    SOA support7.151 Ratings00 Ratings
    Process player7.048 Ratings00 Ratings
    Support for modeling languages5.46 Ratings00 Ratings
    Form builder9.059 Ratings00 Ratings
    Model execution8.956 Ratings00 Ratings
    Collaboration
    Comparison of Collaboration features of Pega Platform and Microsoft Visio
    Feature
    Pega Platform
    9.0
    50 Ratings
    8% above category average
    Microsoft Visio
    -
    Ratings
    Social collaboration tools9.050 Ratings00 Ratings
    Content Management Capabilties
    Comparison of Content Management Capabilties features of Pega Platform and Microsoft Visio
    Feature
    Pega Platform
    4.4
    9 Ratings
    59% below category average
    Microsoft Visio
    -
    Ratings
    Content management4.49 Ratings00 Ratings
    Best Alternatives
    Pega PlatformMicrosoft Visio
    Small Businesses
    Process Street
    Score8.2 out of 10
    OmniGraffle
    Score9.8 out of 10
    Medium-sized Companies
    TIBCO® BPM Enterprise
    Score8 out of 10
    OmniGraffle
    Score9.8 out of 10
    Enterprises
    IBM Business Automation Workflow
    Score10 out of 10
    OmniGraffle
    Score9.8 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Pega PlatformMicrosoft Visio
    Likelihood to Recommend
    7.9
    (74 ratings)
    8.1
    (79 ratings)
    Likelihood to Renew
    10.0
    (7 ratings)
    10.0
    (2 ratings)
    Usability
    9.0
    (2 ratings)
    7.8
    (14 ratings)
    Support Rating
    10.0
    (7 ratings)
    7.3
    (14 ratings)
    Online Training
    8.0
    (1 ratings)
    -
    (0 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Pega PlatformMicrosoft Visio
    Likelihood to Recommend
    Pegasystems
    Pega Platform has introduced the low code feature, using app studio seasonal and professional developer can develop application easily and quickly. The initial application can be build by Business analyst and product owner who has less knowledge of Pega Platform, further application can be enhanced/extended by professional developer. We can develop end to end application and promote to higher environment. Easily we can perform parallel development using branch.
    Incentivized
    Read full review
    Microsoft
    Visio is by far and away the best tool that I have used to do Value Stream Mapping sessions with the warehouse I support. It has all of the shapes needed built in to be able to represent all areas of the processes. I also like how you are able to make the drawing as big as needed and when printing it out of Visio you have the ability to use the necessary paper size. The biggest complaint that I have with the software if how it can be cumbersome for non-Visio users (that is, people without a license in the orgnaization) to interact with the Visio Map. We normally have to dedicate one Visio SME to be able to make the changes that Process SME's find since they do not have access to the software.
    Incentivized
    Read full review
    Pros
    Pegasystems
    • Quick development time. Much of the Pega "rules" are easy to configure and implement.
    • Visually friendly and modern. Much of the UI/UX elements in the system are continuously supported and updated, giving a nice feel to the apps.
    • Many of the configurations and rules Pega gives to the developers can also be delegated to business users. The organization and structure of the client's business can easily be adapted in the Pega platform.
    Incentivized
    Read full review
    Microsoft
    • Microsoft Visio is excellent for organizing thought processes related to our more complex research.
    • The diagrams created with Microsoft Visio are ideal for graphically displaying the internal organization of work and research groups through flow diagrams.
    • Microsoft Visio is a great tool for managing our students' activities by creating flowcharts that help us graphically visualize the steps of their group work.
    Read full review
    Cons
    Pegasystems
    • Need more learning materials. For Beginners who have previous programming experience with another language takes more time to learn.
    • If the developer is met with an issue in pega platform , they have to rely on Pega supporting team to fix it.
    • Customization is available but is not encouraged. Pega does not support faults that occur in customized solutions.
    Incentivized
    Read full review
    Microsoft
    • When navigating through swim lanes, the user must be careful between switching from the point to the connection features as it can be difficult to remember which mode you’re in.
    • When drawing “decision points,” it can be difficult to type words like “yes” or “no” between the connection lines.
    • The exporting options aren’t ideal. They are hard to create in PDF format.
    Incentivized
    Read full review
    Likelihood to Renew
    Pegasystems
    Pegasystems has continued to demonstrate a strong partnership with our organization and investment in their product that aligns with our overall vision and need. Pegasystems has engaged us at every level, with the assistance of minor defects to the overall roadmap planning and alignment of our goals
    Read full review
    Microsoft
    We use Microsoft Visio to keep our diagrams updated and to that end we will need the subscription to keep using the software. Otherwise we will be left with PDF versions of the diagrams.
    Incentivized
    Read full review
    Usability
    Pegasystems
    Pega Platform is enhancing its product and launching new features day by day which help to achieve customers needs. If I talk about the earlier version of Pega Platform (i.e. pega v5 and 6.3) there were many numbers of limitations in Pega Platform and if we need to do some customization then needed to write custom java and jave scripts to achieve the functionally. Now I can say Pega Platform is running with market trends and demand. Pega Platform is giving all the options which support the current technologies like decisioning capabilities, real time processing, mashup, process fabrics etc..
    Incentivized
    Read full review
    Microsoft
    I have always struggled with some basics, such as connection points, object alignment, font consistency, arranging layers and their order (bring forward, send backward), and managing overlap. I usually need to create an initial rough draft and then do a separate cleanup pass to bring the diagram up to my quality standards. If I skip that step, the result generally does not look very good. And once a diagram becomes busy or the file gets large, Visio has been unstable for me in the past, including occasional crashes that caused non-recoverable edits.
    Incentivized
    Read full review
    Support Rating
    Pegasystems
    It’s very slow sometimes, but that may be our servers. Also the Knowledge Library needs some work - again, not sure if it’s our setup or what- but I’m unable to search the body of an article for content, so I have to be very intentional with tagging, but it’s not ideal.
    Incentivized
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    Microsoft
    Overall, I feel that Microsoft's support is weak. They are now such a behemoth that their model of putting documentation online for their users to sift through is totally outgrown. Given the amount of money you pay for these licenses, Microsoft should provide easy one-on-one support for their products via email or chat. The idea of paying their rates for support incidents is ridiculous. If you have an enormous amount of time on your hands, use their support websites and you will eventually find a solution most of the time.
    Incentivized
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    Online Training
    Pegasystems
    The online training is an excellent one, but still it is missing hands on development.
    Read full review
    Microsoft
    No answers on this topic
    Implementation Rating
    Pegasystems
    Implementation is totally depend up on the requirement
    Incentivized
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    Microsoft
    No answers on this topic
    Alternatives Considered
    Pegasystems
    We did evaluate multiple products offerings with Pega Platform capabilities and observed that Pega PRPC rules engine and case management capabilities are better over so many BPM Tools. We also conducted a detailed study with developers to identify the best products out of Suite of BPM products. It's observed that Rules engines integration is very streamlined with forms in Pega whereas other tools multiple have powerful data model capabilities but lacks the ease of creating business rules.
    Incentivized
    Read full review
    Microsoft
    Even though it’s a more expensive solution, Vizio is built for the enterprise. Therefore, it integrates perfectly with our existing Microsoft stack, and quite frankly, because it’s such a more mature product, it provides exactly the functionality we need and expect.
    Incentivized
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    Return on Investment
    Pegasystems
    • For one of the applications we worked on, we were able to reduce the processing time on a case from 2 days to 20 minutes by utilizing Pega
    • We were able to resolve the issue of the routing of cases to users based on a specific algorithm by use of Pega
    • Pega case management feature was extensively used in one of the application to establish a parent-child relationship which was very helpful for all the business users
    Incentivized
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    Microsoft
    • Reduces the amount of time I need to create process flow diagrams. In the past I would use Powerpoint or Word which required a lot more effort and time and never looked as good. Visio just takes that headache away.
    • Only negative is that I personally believe it should always have been part and parcel of the Office suite, thus giving more users the opportunity to use it rather than specifically having to justify its separate purchase within our organisation. Different now with Office 365 of course!
    Incentivized
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    ScreenShots