Likelihood to Recommend
I think the software is well suited for targeted feedback for large organizations. I think product marketing teams could use the software as well. I think it competes directly and does a better job than
. The platform feels more mature. I think this would work very well for politicians to be able to use to invite constituents to provide feedback on local, state, and national govt.
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Zoho Survey is everything you need in a survey platform. If you already have the Zoho One suite, it makes a complete replacement for Survey Monkey. I don't think anyone would need this app on a standalone basis, however, mainly because Zoho has a full suite of other apps you should be using on top of Survey.
Read full review Pros I really like the customizability of the platform. As a user it is easy to navigate and provides ample opportunity to write in reviews. The ability to save information on the platform is great. So users can stop and start a review at their leisure I really like the ability to email to remind users to finish a survey. This keeps users engaged and reminds them to finish. Read full review Zoho Survey comes with a simple UI and the builder offers many different question types. Its strength may be in simpler or more basic surveys, but it is definitely intuitive enough to design a very in-depth survey. Publishing surveys is again a straightforward process and is easy to do. The piping and logic features provide a better user experience for survey respondents, and are easy to configure within Zoho Survey. New features are always being added to Survey and the resources pages offer great detailed info on how to use the features of Zoho Survey. The integration with other Zoho apps (Zoho CRM, Zoho Analytics, etc.) is a real strength. Zoho has ingeniously created an entire "operating system" for business that integrates all their apps so perfectly. For example, if you send a project survey to a contact you can view their response contextually within the CRM system. So basically, project managers can stay in the CRM and see all Zoho Survey responses from their customers. Survey scoring is a great feature as well! Read full review Cons Offering suggestions on how best to provide feedback in comment boxes. Perhaps forcing the creators of the surveys to list examples to help reviewers I think having emojies would help as well instead of the standard language. Perhaps adding a mobile platform for customers to send out to their workforce Read full review I honestly can't think of anything wrong with it (on our end). It does what it needs, and I've never had any issues retrieving surveys received. Read full review Usability
Zoho Survey is really easy to use. We've used Doodle and Survey Monkey in the past, and Zoho Social is just as easy, if not easier to use.
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Zoho's support is always quick to respond and troubleshoot any issues
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I like Perceptyx because it feels like a more mature platform. This is what the executive team at my company has used to survey. The ability to integrate into email platforms to send out to the whole organization is valuable, and the ability to save answers gives employees time to think and carefully provide the best answers to the survey questions
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We went with Zoho Survey largely because we use other Zoho products. I did try
and actually found it a little overwhelming in terms of how much customization you could do with it. Once back with Zoho Survey, having used other Zoho products, I was more comfortable with the way it worked (although Zoho's UI does have its quirks to get used to). Recommended for Zoho Users especially.
Read full review Return on Investment The company continues to use it. It has led to employees being able to get there voices heard It has improved communication from leaders to the workforce. Read full review The results obtained have been great in relation to the saving of time and money that we have saved. It's so simple to use, has allowed everyone in the organization to use it, which is great for the contribution that each partner offers. Read full review ScreenShots