Likelihood to Recommend
This video meeting software is good for all those who want to collaborate with their teams on some serious business discussions and it provides the best quality of video without any interruption. Its features work perfectly well from recording to scheduling. But it is not favorable when someone is facing a weak internet connection.
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If you're always working in the Polycom ecosystem then the Group Series codecs are reliable and the quality of the camera and microphones are extremely good. However, the system relies heavily on either having onsite server technology and/or cloud based bridging capability. In addition, the peripherals like cameras and microphones are quite expensive. Maintenance and support costs also make the ongoing investment a costly one
Read full review Pros Ease of use - The product is extremely user-friendly Being able to use many video conference devices with minimal hassle is a nice bonus. The sound and video quality are some of the best I've experienced Read full review The audio and video quality can not be matched. For the most part, they are rather simplistic in their use and just work. People don't usually have a hard time operating them They are rather versatile in that we have been able to integrate them with other applications Read full review Cons It's hard to find anY cons. But perhaps, the "getting started" manual which is available, and they do send it when you first start, which is needless and far too big whould be replaced by a 15 minute videocall. That's so much better a way to go as no one has time to read so much anymore. Read full review The only issue that we have experienced with Polycom RealPresence Group Series is the speed dial functionality. When attempting to use the speed dial buttons, the system occasionally sends a call through the computer system, not the phone. While the computer call option is valuable, not everyone can answer calls that way and we have had to do a manual lookup of an extension and call back when that happens. Read full review Likelihood to Renew
We love the product and is totally integrated in our company.
Read full review Usability
The directory is slightly dated and unless you have a Skype for Business integration license, dialing users into a call is difficult. The Group Series Remote whilst minimalistic is actually more difficult to use than the previous HDX remote. Having to recharge the battery on the group series remote is both annoying and difficult as if you do not keep on top of it, you will be faced with a situation where the remote is not working and then have to try and find another one. Not ideal if you need to start a video call (assuming auto join has not been enabled in the admin portal).
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Pexip Infinity's customer support function deserves a full score for their work. The ironic thing is, I have never had to deal with them at all, which means that their entire development team is actually a support team because they have crafted a product that the client never has to talk to them about; it is just that good and works seamlessly. There are very few products out there that works as easily as Pexip Infinity.
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I can't say I've needed support more than a handful of times. One was for trying to connect a Polycom Conference phone and a Real Presence together. After a few months, we came to the conclusion it wasn't possible, that was the only frustrating occurance with support. Any other time if we needed to RMA a device, it was very smooth.
Read full review Alternatives Considered
Gotomeeting and WebEx are overpriced and quite old technologies in a market ripe for real change.
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Polycom RealPresence Group Series stands head and shoulders above
Cisco Webex Meetings
both for dependability and robust delivery of function. One established the meetings were very hard to break apart but easy to end when so desired. The installation of the devices, the training of technicians, and end-users were both intuitive and easy to manage, where the same interactions with
and Cisco Webex In my opinion, and experience, were challenging to work through.
Read full review Return on Investment There is better collaboration in our team. We don’t need to be present in the office to discuss something important as we can collaborate from almost anywhere. We cannot add a large number of participants as it gets disturbed and the system gets clunky. Read full review Once pexip integrates Polycom/skype this will be a big win for us due to the RPTouch integrating the "one - touch join". This will increase adoption of video greatly. Before the Group series with peripherals was implemented the cost of a video room was twice what it is today. Massive win. Due to provisioning and automated firmware the IT involvement has been greatly reduced. No longer is there a need for manual changes to individual endpoints. Read full review ScreenShots