Integrating Fragmented Technologies for Seamless Video Conferencing
September 16, 2019

Integrating Fragmented Technologies for Seamless Video Conferencing

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with Pexip Infinity

Pexip Inifinity is being used as the sole Video Conferencing Platform within our organisation. Previously, the organisation had to subscribed to numerous different technology and software suites to make sure that we could interface with our clients across the world, all of whom used a wide variety of systems, now, with Pexip Inifinity, we have a single platform with which to interface with all our clients. This saves on cost, complexity, and time.
  • Interfaces seamlessly with Skype, Google Hangouts and Microsoft Teams.
  • The ability to have two content items on the screen at one time, being video of the presenters and a sharescreen, or open document, is brilliant.
  • Pexip Infinity is available as a full on-premises solution, which is great for a defence industry enterprise.
  • Some of the configuration options are too complicated and present too many options to the user.
  • Finding other cons is difficult; the software is seamless.
  • Pexip Infinity has simplified the video conferencing function within our company by allowing users to be trained on a single platform and use this for all interactions. This is limited the amount of support needed and allowed users to engage with any client at ease.
  • Pexip Infinity, due to its single cost, has allowed the company to cancel subscriptions to services it no longer needs due to the built in integrations.
  • Pexip Infinity is the latest in a long list of video conferencing solutions tried within our company and hopefully the last. Employees are tired of having to change platforms constantly and the perception of Pexip Infinity at this stage is that it is a breath of fresh air.
With regards to the alternative software packages, of which there are literally 100s, I have chosen to focus on the three platforms with which Pexip Infinity integrates the closest. Whilst each software package has its advantages and disadvantages, the standout feature of Pexip Infinity that trumps each of these services individually is that Pexip Infinity integrates with each of these services and allows them to connect to each other, thus combining the power of all three systems and adding the Pexip features over the top.
Pexip Infinity's customer support function deserves a full score for their work. The ironic thing is, I have never had to deal with them at all, which means that their entire development team is actually a support team because they have crafted a product that the client never has to talk to them about; it is just that good and works seamlessly. There are very few products out there that works as easily as Pexip Infinity.

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Pexip Infinity is well suited to these specific scenarios:
  • Companies that do a lot of video conferencing with clients, having to use specific technologies to interface with them. Without having to purchase another suite, Pexip Infinity allows the company to do just that.

Pexip Infinity is not well suited to these scenarios:
  • Due to the cost of the solution, Pexip Inifinity is not well suited for use within companies. Whilst it works really well, using it in a company with the ability to implement the same core technology does not justify the price of a package that is specifically built to integrate multiple technologies.

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