PG Forsta HX Platform

PG Forsta HX Platform

PG Forsta HX Platform

43 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
PG Forsta HX Platform	Score 9.0 out of 10	N/A	The PG Forsta HX platform, the technology and research solution formed from the Forsta solution based on the combined (through merger) technology of Dapresy, Confirmit, and FocusVision, and later by the acquisition of Press Ganey in 2022, is a customer experience management solution featuring both forms and text analysis to understand the Voice of the Customer.	N/A

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PG Forsta HX Platform

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Pricing Offerings
PG Forsta HX Platform
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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Community Pulse
	PG Forsta HX Platform
Considered Both Products	PG Forsta HX Platform Verified User Manager Chose PG Forsta HX Platform Forsta has a strong product functionality and performance. Integration capabilities are fantastic and it has strong customer focus. Pre-existing relationships also helped in cracking this deal. People at Forsta are helpful and customer centric. Although cost is not highly … Incentivized Helpful? Mark McElwain Field Director, Operations Chose PG Forsta HX Platform I think that Forsta is the right platform for companies that have professional data collection needs and not an unlimited budget. In addition, the managed services that Forsta provides seems superior to the other platforms. Customer service is lean but if you are using basic … Incentivized Helpful? Verified User Project Manager Chose PG Forsta HX Platform No experience using a similar reporting tool. Incentivized Helpful? Salah Khoury Online Project Manager Chose PG Forsta HX Platform Simply put, Confirmit was able to handle the requests our clients gave us. Some clients are fine with a very basic survey tool, but others want to control the look and feel down to a 'T', and Confirmit was one of the only programs that could accommodate the range of requests we … Incentivized Helpful? Verified User Project Manager Chose PG Forsta HX Platform SurveyMonkey, which does not compare at all. Incentivized Helpful? Jason Fryer Survey Programmer Chose PG Forsta HX Platform While I was not responsible for the decision to utilize Confirmit I am certainly glad to be using it instead of Dimensions. The interface, coding language, and flexibility of Confirmit are all superior to Dimensions in my opinion. I only programmed average complexity surveys in … Incentivized Helpful? Hector Gutierrez Functional Lead Programming, Puebla Chose PG Forsta HX Platform Confirmit provides more flexibility and a better system to manage the data. It allows handling the database and merging with our internal systems very easily, while other products can't support such functionality. Helpful? Verified User Project Manager Chose PG Forsta HX Platform I've really only programmed in a proprietary platform and Confirmit. Helpful? Madison Lukaczyk Research Analyst Chose PG Forsta HX Platform Qualtrix -- this program is more limited on the data management side of things but the user interface is much easier to use. Anyone could program a survey with this program. Helpful? Ausrine Pasakarnyte Senior Quality Control Specialist Chose PG Forsta HX Platform Well Confirmit was a company decision that I as an employee have to use, which I really do not mind and love using. It is actually funny how some time ago I was volunteering for one online youth organization and we were also doing online survey, however since it was outside of … Helpful? EL Eric Lindgren Senior Data Analyst Chose PG Forsta HX Platform Confirmit is simply far more versatile and intuitive for me. Plus it gives you so much more power due to, as I described before, the ability to embed jQuery/JavaScript. Helpful? Verified User Project Manager Chose PG Forsta HX Platform Survey Monkey doesn't hold a candle to it. Qualtrics has some amazing exporting and reporting tools but it's much harder to implement more complicated surveys, I still prefer Confirmit. Though, if you could integrate reporting tools similar to Qualtrics you'd be ahead of the … Incentivized Helpful? Verified User Analyst Chose PG Forsta HX Platform I'm not familiar with the competition really. Incentivized Helpful? David Prather Manager, Technical Support Chose PG Forsta HX Platform ConfirmIt blows these away. Helpful? Rachel Cummins Senior Research Analyst Chose PG Forsta HX Platform Quanvert, SPSS Custom Tables, Q, WinCross, Microtab, and many others. I am actually in the process of looking for a replacement for Reports for Surveys. While it still remains the best that I have used, I need something that is more cost effective at this time. Helpful? Juan Francisco Sanchez Cadena System Administrator Chose PG Forsta HX Platform Haven't use another or similar product. Helpful? Verified User Project Manager Chose PG Forsta HX Platform I've only ever used one other in-house proprietary software tool for survey programming. ConfirmIT is able to match the needs of our programs which is what we are looking for. Helpful? Verified User Project Manager Chose PG Forsta HX Platform Survey Craft - confirmit is more powerful! Helpful? Verified User Former Employee Chose PG Forsta HX Platform Not applicable. Helpful? Verified User Administrator Chose PG Forsta HX Platform I have not used any competing products, but I would highly recommend Confirmit from an administrator's viewpoint. It is a solid product and is easy to maintain. Helpful? Verified User Manager Chose PG Forsta HX Platform IBM SPSS, when I used couple of years back, was robust tool as well. However Confirmit is certainly easier to use as compared to IBM SPSS. IBM SPSS at that point didn't have any online reporting platform which was one of the positive points with Confirmit when we selected it … Helpful? Marc Kotwicki IT Consultant Chose PG Forsta HX Platform Confirmit is the best overall functionality-wise. The other systems require custom scripting to do a lot of the things Confirmit does natively. Unfortunately, for my company, the cost of Confirmit was not worth the native functionality. All of these other systems are … Helpful?
Top Pros	Pro Real time Pro User friendly Pro Users access
Top Cons	Minus Double click Minus Data export Minus Issues using

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User Ratings
	PG Forsta HX Platform
Likelihood to Recommend	9.0 (25 ratings)
Likelihood to Renew	9.0 (19 ratings)
Usability	7.1 (5 ratings)
Support Rating	8.0 (3 ratings)
Implementation Rating	9.0 (2 ratings)

User Testimonials
	PG Forsta HX Platform
Likelihood to Recommend	PG Forsta They have done a good job at helping us maintain the integrity of the project while transitioning to a completely new platform. Our Voice of the Customer program happens to consist of multiple surveys within one "master" so I guess logistically it could be considered complex Incentivized Verified User Anonymous Read full review
Pros	PG Forsta Confirmit has a fairly shallow learning curve allowing someone with no experience to be able to create a simple survey with not much time invested in training. Confirmit also has the flexibility to be used in very advanced ways. Whether modifying the display/page content's layout or modifying input types with jQuery, it is incredibly adaptable. Confirmit (with v. 18) now collects data in a true SQL database which is far more robust and easy to administrate than some other methods of data storage. Incentivized Jason Fryer Survey Programmer Read full review
Cons	PG Forsta Ensure correct data collection. This is Confirmit's main goal, and which sometimes fails to succeed. Integrated data back-up service. It would be great if we could look at the data from a couple days previous. Interactive layout creator. Current layout creator is really "squared" as we say, it needs more flexibility with all the incoming technologies such as HTML5 and CSS3. Hector Gutierrez Functional Lead Programming, Puebla Read full review
Likelihood to Renew	PG Forsta From my point of view Confirmit has been a key tool in our organization. Without it we can't deliver what we do at this moment. Confirmit has proved that is a reliable, stable and easy to use tool. The few issues we found (as far as I know) were sent to Confirmit support team and fix them. Patching the product has been done faster and without large downtime of the product Juan Francisco Sanchez Cadena System Administrator Read full review
Usability	PG Forsta Confirmit is a very technical tool, it takes time for someone to get used to the interface, even when it could definitely be more intuitive or user friendly, this is part of Confirmit's strenghts that makes it one of the most robust data collection technologies out there. Hector Gutierrez Functional Lead Programming, Puebla Read full review
Support Rating	PG Forsta The support team is responsive and I can tell that they are actually trying to help get to the heart of the issues before making us try every possible solution available. They ask the right questions and test things before coming back to us with proposals. I like the support team at Confirmit. Incentivized Verified User Anonymous Read full review
Implementation Rating	PG Forsta Should let the professionals handle implementation, don't have only the operations team at your company do it. Incentivized Verified User Anonymous Read full review
Alternatives Considered	PG Forsta Forsta has a strong product functionality and performance. Integration capabilities are fantastic and it has strong customer focus. Pre-existing relationships also helped in cracking this deal. People at Forsta are helpful and customer centric. Although cost is not highly competitive but it comes close to value for money. Competitors have quite a few functionalities but there are additional charges levied for them. Incentivized Verified User Anonymous Read full review
Return on Investment	PG Forsta I love Confirmit, the only negative is that my experience using any other program is always terrible in comparison. I had Confirmit rep come into the office and was disapointed that they didn't have much informaton on how to use it as a researcher in marking research, perhaps employing more internal marketing researchers would help that. Incentivized Verified User Anonymous Read full review
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