Item: PG Forsta HX Platform
Rating: 10
Author: Verified User

Use Cases and Deployment Scope

Product, as the interface is GUI enabled and the new survey designer is very user friendly. Its a online tool and hence is very convenient to manage the projects on any devices. For reports and dashboard, Studio is very useful and a good tool. Sampling & mailouts can be done through same tool. These were few of the things which popped up in my mind.

Pros and Cons

User friendliness
Customer support and service
Functionalities
Integration capabilities

Fine tuning in studio survey
Dashboard for non developers should be simplified
Automating export of data

Most Important Features

Integration capabilities
Seamlessness
Rare downtime

Return on Investment

Helps to save manhours
Increases operational efficiency
Keeps employees happy

Alternatives Considered

Qualtrics CustomerXM and SurveyMonkey

Forsta has a strong product functionality and performance. Integration capabilities are fantastic and it has strong customer focus. Pre-existing relationships also helped in cracking this deal. People at Forsta are helpful and customer centric. Although cost is not highly competitive but it comes close to value for money. Competitors have quite a few functionalities but there are additional charges levied for them.

Key Insights

Do you think PG Forsta HX Platform delivers good value for the price?

Yes

Are you happy with PG Forsta HX Platform's feature set?

Yes

Did PG Forsta HX Platform live up to sales and marketing promises?

Yes

Did implementation of PG Forsta HX Platform go as expected?

Yes

Would you buy PG Forsta HX Platform again?

Yes

Likelihood to Recommend

There are several new enhancements and features being added to the product on a regular basis, whether its new reporting tools, survey question types or something else, the products are always improving. They are also proactive when it comes to communicating issues, platform changes, downtimes (rare) which I have not seen from other vendors too often. Aside from the product which just works, the support team has to be one of their best assets in my opinion. Their support team know the product inside and out and can provide some creative solutions to achieve your goals. They are always available and offer 24x7 services for free which in many other companies is only available as an add-on cost for premium support.

Comprehensive CX and insighting platform

Overall Satisfaction with Forsta