TrustRadius

PhoneBurner vs. UJET

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
PhoneBurner
Score 7.7 out of 10
Small Businesses (1-50 employees)
PhoneBurner is an automatic phone dialing system. It provides the ability to load a list of contacts and includes a built-in contact manager. It allows users to record a voicemail message and to choose which contacts to call.
$149
per user, per month
UJET
Score 9.4 out of 10
N/A
UJET is presented as a cloud contact center platform for the smartphone era. By modernizing digital and in-app experiences, UJET aims to unify the enterprise brand experience across sales, marketing, and support, eliminating the frustration of channel switching between voice, digital, and self-service for consumers.N/A
Pricing
PhoneBurnerUJET
Editions & Modules
Unlimited - 1 user
$149.00
per user, per month
No answers on this topic
Offerings
Pricing Offerings
PhoneBurnerUJET
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsNo contracts. No setup fees. No per minutes fees. No credit card free trial. Save 15% with an annual plan. Admin account is free unless engaged in dialing.—
More Pricing Information
Community Pulse
PhoneBurnerUJET
Top Pros
Top Cons
Features
PhoneBurnerUJET
Preview Dialer
Comparison of Preview Dialer features of Product A and Product B
PhoneBurner
7.4
8 Ratings
0% below category average
UJET
-
Ratings
Contact preview8.68 Ratings00 Ratings
Dialer-CRM integration6.77 Ratings00 Ratings
Call notes & tags5.87 Ratings00 Ratings
Automatic call logging8.78 Ratings00 Ratings
Core Dialer
Comparison of Core Dialer features of Product A and Product B
PhoneBurner
9.2
8 Ratings
16% above category average
UJET
-
Ratings
Outbound dialing9.08 Ratings00 Ratings
Inbound routing8.94 Ratings00 Ratings
Custom caller ID9.07 Ratings00 Ratings
Click-to-call9.36 Ratings00 Ratings
Recorded voicemail drop9.87 Ratings00 Ratings
Dialer contact import9.47 Ratings00 Ratings
Campaign & list management9.47 Ratings00 Ratings
Call Follow-up and Quality Assurance
Comparison of Call Follow-up and Quality Assurance features of Product A and Product B
PhoneBurner
9.2
8 Ratings
16% above category average
UJET
-
Ratings
Follow-up calls9.47 Ratings00 Ratings
Dialer reporting & analytics8.78 Ratings00 Ratings
Dialer compliance9.47 Ratings00 Ratings
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
PhoneBurner
-
Ratings
UJET
9.0
3 Ratings
7% above category average
Agent dashboard00 Ratings9.03 Ratings
Validate callers00 Ratings9.33 Ratings
Outbound response00 Ratings8.83 Ratings
Call forwarding00 Ratings9.12 Ratings
Click-to-call (CTC)00 Ratings8.23 Ratings
Warm transfer00 Ratings9.53 Ratings
Predictive dialing00 Ratings8.83 Ratings
Interactive voice response00 Ratings9.33 Ratings
REST APIs00 Ratings8.42 Ratings
Call scripts00 Ratings8.83 Ratings
Call tracking00 Ratings9.33 Ratings
CRM software integration00 Ratings9.03 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
PhoneBurner
-
Ratings
UJET
7.9
1 Ratings
5% below category average
Inbound call routing00 Ratings7.01 Ratings
Omnichannel inbound routing00 Ratings8.01 Ratings
Recording00 Ratings9.01 Ratings
Quality management00 Ratings8.01 Ratings
Call analytics00 Ratings8.01 Ratings
Historical reporting00 Ratings8.01 Ratings
Live reporting00 Ratings8.01 Ratings
Customer surveys00 Ratings7.01 Ratings
Customer interaction analytics00 Ratings8.01 Ratings
Best Alternatives
PhoneBurnerUJET
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
CloudTalk
CloudTalk
Score 9.6 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.6 out of 10
CloudTalk
CloudTalk
Score 9.6 out of 10
Enterprises
Revenue.io
Revenue.io
Score 8.6 out of 10
Webex Contact Center
Webex Contact Center
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
PhoneBurnerUJET
Likelihood to Recommend
6.5
(8 ratings)
9.0
(3 ratings)
Usability
9.3
(3 ratings)
-
(0 ratings)
Support Rating
8.6
(5 ratings)
-
(0 ratings)
User Testimonials
PhoneBurnerUJET
Likelihood to Recommend
PhoneBurner
I like that you can dial out so many leads and double the efficiency of the agent. The only thing that bothers me is sometimes, system down issue.
JR
JUNE REY RAMIREZ
Senior Account Manager
Read full review
UJET
Ujet makes your work better because it is easy to change your tagging. You can outbound call in an easy way, and you can connect with a third-party call in an easy way. You can see your availability for work.
Verified User
Anonymous
Read full review
Pros
PhoneBurner
  • PhoneBurner connects to Hubspot so that my team doesn't have to go back and forth.
  • The amount of time it takes to get through a list of calls has almost been cut in half.
  • The opportunity to do leave a voicemail without having to leave it on each call is a huge time saver.
Nathan Newman | TrustRadius Reviewer
Nathan Newman
VP of Sales
Read full review
UJET
  • IVR
  • Outbound Calls
  • Transfer Calls
  • Create Case records in Salesforce
Verified User
Anonymous
Read full review
Cons
PhoneBurner
  • Could be a little better on the pricing.
  • Could offer a better central administrative function.
  • Could provide more updates to the app.
Verified User
Anonymous
Read full review
UJET
  • sometimes there is latency
  • intermittent issues which is fixed by basic trouble shooting
Verified User
Anonymous
Read full review
Usability
PhoneBurner
PhoneBurner as I said before, has an excellent graphical interface, super friendly, with menus that the user can easily find and program the calls. The layout is good, fast, and has little delay and errors. I really like the tool and from the beginning, I had no difficulty with the usability.
JC
Julia Carmargo
Analista de banco de dados
Read full review
UJET
No answers on this topic
Support Rating
PhoneBurner
Every interaction I have had with any member of their support team has been pleasant. Issues are quickly addressed and their response time is excellent through the chat service.
Erin Miller | TrustRadius Reviewer
Erin Miller
Shipping Consultant
Read full review
UJET
No answers on this topic
Alternatives Considered
PhoneBurner
We selected PhoneBurner because it is very easy to integrate with Zoho CRM and if you have a silver plan, you can do a lot such as Sending SMS and unlimited calling, you can also record and drop voicemail, timezone calling is automatic. It is a good dialer to use if you are part of sales.
JR
JUNE REY RAMIREZ
Senior Account Manager
Read full review
UJET
UJET is way better! The support for InContact was absolutely atrocious. Additionally, we were a customer for 4+ years and they never assigned us a customer success manager until we told them we were going to leave. In comparison, UJET had a team help us with the implementation and then smoothly transitioned us to their support (customer care) team. We have had biweekly syncs with our customer success manager since our full deployment.
Verified User
Anonymous
Read full review
Return on Investment
PhoneBurner
  • [I believe] it has cost me a fortune in wasted time trying to make the Hubspot integration [work] (to no avail).
  • [I believe] if the Hubspot integration actually worked, we would probably get decent ROI from the speedier calling.
Verified User
Anonymous
Read full review
UJET
  • I can manage my interactions since UJET is able to provide us real time aht
Verified User
Anonymous
Read full review
ScreenShots

PhoneBurner Screenshots

Screenshot of Intelligently and automatically distribute leads to a teamScreenshot of Dial up to 80 contacts per hour with its interface.Screenshot of Maintain detailed contact records and history, track activity, build a bigger, more engaged sales pipeline.Screenshot of Automatically distribute leads to the sales team using customizable rules.Screenshot of Create detailed reports to track agent and team performance using real-time and historical analytics.Screenshot of Customize dialer buttons to perform any desired actions based on any call result. Leave voicemails, send emails and SMS, apply tags, move contacts into folders or add to a do-not-call list.