Piano Analytics vs. SessionCam (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Piano Analytics
Score 8.1 out of 10
Mid-Size Companies (51-1,000 employees)
Piano Analytics, formerly AT Internet, provides digital analytics to help customers measure their audience, optimise their digital performance and create value. From data collection to exploration, activation, and the sharing of actionable insights, the Piano Analytics Suite is designed to provide reliable high-quality data to enhance decision-making company-wide. Adapted to e-commerce, media, finance/banking, and corporate websites & mobile apps, the vendor promises an easy-to-use solution…
$430
per server calls consumption
SessionCam (discontinued)
Score 9.0 out of 10
N/A
SessionCam was a SaaS based solution that offers a suite of analytics tools including session replay, heat-mapping, conversion funnels and form analytics all designed to allow brands to optimize their website. Capabilities of the former SessionCam product are now provided by Glassbox, after the late 2020 acquisition.N/A
Pricing
Piano AnalyticsSessionCam (discontinued)
Editions & Modules
Business
$430
per server calls consumption
Premium
Contact us
per server calls consumption
No answers on this topic
Offerings
Pricing Offerings
Piano AnalyticsSessionCam (discontinued)
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup Fee$430 per server calls consumptionOptional
Additional Details
More Pricing Information
Community Pulse
Piano AnalyticsSessionCam (discontinued)
Top Pros
Top Cons
Best Alternatives
Piano AnalyticsSessionCam (discontinued)
Small Businesses
StatCounter
StatCounter
Score 9.0 out of 10
Smartlook
Smartlook
Score 8.3 out of 10
Medium-sized Companies
Siteimprove
Siteimprove
Score 9.0 out of 10
Siteimprove
Siteimprove
Score 9.0 out of 10
Enterprises
Quantum Metric
Quantum Metric
Score 8.2 out of 10
Contentsquare
Contentsquare
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Piano AnalyticsSessionCam (discontinued)
Likelihood to Recommend
8.0
(120 ratings)
9.0
(4 ratings)
Likelihood to Renew
8.0
(18 ratings)
-
(0 ratings)
Usability
8.3
(8 ratings)
-
(0 ratings)
Availability
9.5
(8 ratings)
-
(0 ratings)
Performance
9.0
(1 ratings)
-
(0 ratings)
Support Rating
9.0
(98 ratings)
8.6
(2 ratings)
In-Person Training
5.0
(1 ratings)
-
(0 ratings)
Implementation Rating
8.0
(1 ratings)
-
(0 ratings)
Configurability
9.0
(1 ratings)
-
(0 ratings)
Product Scalability
8.0
(1 ratings)
-
(0 ratings)
Vendor post-sale
6.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
Piano AnalyticsSessionCam (discontinued)
Likelihood to Recommend
Piano Software
When it comes to web analytics AT Internet is well suited. We introduced AT Internet in 2017 after an evaluation project with other professional analytics solutions. Starting with our corporate website we quickly rolled it out to our customer experience platform, our webshops, and our corporate intranet based on SharePoint 2013. Especially the use in our intranet brought significant improvements over the standard analytics features SP 2013 is offering. The ATI tag systems with their flexibility allow us to include company-specific properties and thus making it possible for us to analyze our intranet usage on segments such as locations, branches, and so on.
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Discontinued Products
SessionCam works well for helping you figure out what is and isn't working with a small or mid-sized business website. It can give you valuable insights regarding the flow of the user's movements on the site, and where the user might hit a dead end. Its reporting capabilities might not be powerful enough for more complex situations.
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Pros
Piano Software
  • A very strong, supportive team who are keen to develop the relationship and deliver business value
  • Excellent 'real-time' data availability through rapid data processing
  • Powerful tools for analysing content consumption and usage patterns
  • A range of API options to deliver data in the format required
  • A process of continuous evolution in the data tools provided
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Discontinued Products
  • Session replay.
  • Integration with Google Analytics.
  • Struggle score.
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Cons
Piano Software
  • Integrations with outside vendors: there are many ways to integrate data from outside vendors, however you can't display this information in every application unless you create a custom field, which can sometimes be limiting.
  • Access rights: there are two places to assign access rights and each place has slightly different functionality. You can get really granular with what each person has access to, but it is easy to miss a check box and have to go back and correct it.
  • Visualizations across applications: there are some really cool visualizations in the oldest application they support that includes predictive traffic estimates, automatic multi-period variations, etc., that aren't available yet in the newer applications.
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Discontinued Products
  • They only did one part of an audit and said they were going to finish it, but never did. I've followed up with the account person and haven't heard back. This is a recent development this didn't happen with 2 other audits they did.
  • It has aspects to try and narrow down the data, but it's still a lot of data to parse, so in the end, it still takes a lot of time to truly use it.
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Likelihood to Renew
Piano Software
I gave this rating because I think that AT Internet is a good tool, user-friendly easy for onboarding and simple dashboards, however the majority of people use Google Analytics, especially media agency, it is easier for them to use Google Analytics.
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Discontinued Products
No answers on this topic
Usability
Piano Software
Overall the experience is very good, it's quick, relaiable and does everything I would want. The only problems I have are matching the correct stats to what I want. It can be painful trying to find the right thing and the explanations are not always the clearest. That's the only issue i've found though.
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Discontinued Products
No answers on this topic
Reliability and Availability
Piano Software
I don't have any exemple in mind where AT Internet interface hasn't been available, i have always been able to use AT Internet when i needed it. The only issues to notice is that it happens sometimes that real time or D-1 datas are partially delayed.
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Discontinued Products
No answers on this topic
Performance
Piano Software
All excel reports are downloaded very quickly, even if the query is more than 20 000 lines.
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Discontinued Products
No answers on this topic
Support Rating
Piano Software
I have not used the Support Team thereby I am unable to review how their Support Teams works. However, in an instance where I had an issue, my concerned department contacted their support team and I was provided with the solution of the problem I was facing within a short span of time.
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Discontinued Products
Very good support and super helpful implementation specialists.
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In-Person Training
Piano Software
The in-person training unfortunately does not match to our expectations, was too much focus on digital basis and not on AT Internet functionnalties and how to use it. We paid for one day and only 15 minutes at the end was focused on our real needs in terms of media analytics.
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Discontinued Products
No answers on this topic
Online Training
Piano Software
No online training
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Discontinued Products
No answers on this topic
Implementation Rating
Piano Software
The support team helps us to implement AT Internet.
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Discontinued Products
No answers on this topic
Alternatives Considered
Piano Software
AT Internet shows a deep understanding of our business objectives and provide us with ideas on how to solve them. They grant us enough time to try their tools and to be sure the tools are helpful. The data we've got in the Analyzer was manually checked and it was completely correct. Their roadmap was clean and aligned with our strategy
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Discontinued Products
I have never used any other similar tool and I am happy to say they proved exactly what we need.
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Scalability
Piano Software
Regarding AT Internet possibilities, it could be adapted to small or large organizations, easy to set up. We can add sites in makets that we launch e-commerce.
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Discontinued Products
No answers on this topic
Return on Investment
Piano Software
  • Unfortunately, I do not have precise results to give, but the statistics provided by AT Internet make it possible to carry out in-depth analyses and to make good decisions.
  • You just have to know how to find the information and interpret it.
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Discontinued Products
  • Allowed us to improve our website in-house
  • Relatively low cost solution
  • Customer engagement and sales on website increased
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ScreenShots

Piano Analytics Screenshots

Screenshot of Analytics Suite Delta - ExplorerScreenshot of Analytics Suite Delta - Traffic SourcesScreenshot of Analytics Suite Delta - AttributionScreenshot of Analytics Suite Delta - AXON PredictionsScreenshot of Analytics Suite Delta - NavigationScreenshot of Analytics Suite Delta - Navigation

SessionCam (discontinued) Screenshots

Screenshot of Mouse movement heatmap