Pipedrive vs. SEON. Fraud Fighters

Pipedrive is a fantastic tool to help monitor and track lead generation and referral sources. It helps maintain accountability with the sales team and helps ensure that we are doing appropriate marketing to maintain a steady influx of cases. The weekly and quarterly sales reports that it can generate are incredibly helpful and insightful. They help inform us of what we need to focus on each quarter/year.

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One of the ways SEON works is by preventing payment fraud and bonus abuse. SEON can verify users in real-time by analyzing digital footprints, device data, and behavioral patterns to identify high-risk transactions. It also detects chargeback. In my daily work task, I come across players who are unable to purchase due to these Chargeback errors and with SEON working on clean and on time, the issue is addressed in a timely manner and can be escalated. It stops the player from making additional purchase which could put our company at a disadvantage, in case player continues to file Chargeback, so we have control over the purchases and can have the issue rectified early and effectively.

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• Great visual visibility of the funnel plus easy to drag the deals across the stages
• The email integration that collects all relevant communication (also through the possibility of adding a deal-specific Pipedrive address on BCC)
• The integration with Pandadoc, which we use a lot, so that Pipedrive keeps a really handy overview of the documents we have sent out / which have been signed

• Identifies chargeback issues
• Display all relevant info on front page
• Automatic block on accounts that may give a high red flag

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• Showing the customers name on the pipeline page. Right now I can only get it to show the brand name twice. I wish it would replace the second brand name with the main point of contact.
• Better reporting tools. Their reporting tools are not easy to pick up. I've spent time trying to figure it out and it isn't something I can pick up on quickly.
• Better training options. I wish I had a personal trainer to walk me through the best way to use Pipedrive so I can get the most out of it.

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• I wish that SEON. Fraud Fighters had a live tracking map of orders.
• Maybe IP check could be more precise with mobile IPs.

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-2 for Its cost and +8 for the need of tracking of leads and monitoring of team.

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Pipedrive is easy to use and has a clean interface so we can follow up accurately. Its custom features help manage leads and evaluate team performance. It saves time and improves efficiency. Pipedrive is stable and supports integrations and automation.

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very disappointed that they more than doubled their pricing within just 5 weeks, especially after being a loyal customer for 4 years. In my opinion, the new pricing is unreasonable for startups, and they refused to adjust it by even a dollar.

Between quick video tutorials and having very quick feedback from their support teams, it is one of the main reasons I would recommend Pipedrive. It is critical, especially when setting up the platform to meet your companies needs, that a solid support team like Pipedrive has is there to make the transition easier.

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Their support is great, but it would be a lot better if they would have agents always ready to help.

Experiment is the only way to start

I much prefer the interface of Pipedive when compared to Zoho. Much more user friendly and the team is always readily available when we need them. Pipedrive allowed for many custom integrations to be added, as Zoho was a tad more complicated to manipulate. We would not go back to Zoho in any case.

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Independently Invited by TrustRadius

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SEON: Offers real-time fraud detection with advanced digital footprinting, device fingerprinting, and behavioral analytics. Analyzes data from multiple sources (email, phone, IP address, social media) to build detailed user profiles. Customizable risk scoring and rule-setting allow businesses to tailor fraud prevention to their specific needs. ACOMS Risk Assessment: Typically focuses on risk assessment in financial transactions, often with more rigid and pre-configured parameters. May not provide the same level of granular control or real-time insights for businesses outside traditional finance. Advantage: SEON’s broader and more flexible features make it a better fit for industries beyond traditional finance, such as e-commerce, gaming, and subscription services.

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• Great on setup which made our work easier and less technically equipped people can manage a lot of things(compared to SalesForce where you need to hire a developer to set it up)
• We were able to integrate our calling system easily and get things going on the lead calling aspect.
• Great multipipeline option where we were able to manage both organisations under one roof.

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• It helps positively by finding early chargebacks
• It helps positively by help stopping fraud with high fraud scores implemented
• It helps positively by stopping excessive purchases that can lead to high exposure and possible chargeback

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info