Likelihood to Recommend Planful makes it very easy to roll forward forecasts and conduct scenario analyses. I'm also a big fan of their reporting and how easy it is to distribute a report burst to satisfy all the needs and questions of our SLT. Lastly, their latest developments in the AI space make it easy to quickly identify outlier projections.
Read full review It is excellent if set up well, and users are well trained on how to use it as it is not very user-friendly. But to achieve that, you have to go through the hell of a setup. Support is not knowledgeable in some areas of the software, it is tough to set up and install, and when presented by salespeople, it is all great, but you need to invest a lot to pay it off.
Read full review Pros Creating forecasts for the month, quarter, and year Creating new variables by using variables pre-defined and that are new in the system Having a very simple setup in the reports section - not straying away from the old Excel model which most people are used to. I can speak for a lot of people when I say that tools that look new can easily be frightening! 😅 Read full review Easy report building interface with an query interface that allows financial users the ability to conduct complex queries without difficulty. The ability to create reporting that allows us to review in-depth financial review by drilling down into accounts to find transnational data easily. Easily maintained and monitored with simple upgrade installations and end point installation. Great knowledge base for review and trouble-shooting. Highly knowledgeable and easy to work with staff. Read full review Cons Multiple currency calculations/ consolidations support IFRS accounting Ability to inactivate old data dimensions Reporting - Need ability to expand all/collapse all lines easily Reporting - Formula exceptions added to a report do not update when information is revised. Automatic Sandbox refreshes initiated by Planful - When Planful does an automatic refresh of the sandbox environment, it copies any Boomi/integration connections. Limited to 8 data dimensions in core application Add more API connectors to make data integration easier ability to transfer sandbox tests to production environment Jean Dane Sr. Financial Analyst/ Planful System Administrator
Read full review It has a poor install procedure which is not standard. It almost requires copying folders from an existing computer to the new install. The update process is less than desirable. It seems like Compusoft needs to do a better job of testing before releasing updates. The interface is a bit archaic. It looks more like a program from 20 years ago than one used today. Read full review Likelihood to Renew Our new Comptroller understands the value of Planful, and we plan to utilize it further in the organization to enhance external reporting. Strangely enough, Planful had not previously been embraced by the former CFO, who argued that we were running two sets of books (of course, we were not). Fortunately, the before mentioned reconciliation of EBITDA to Net Income demonstrated that to the banks.
Read full review Usability Planful is very easy to use for end users. The budget templates can be customized to meet the business needs. They just released business user experience functionality which you to take a complicated budget template and filter it down to meet departmental needs to avoid sending more lines than needed
Read full review Reliability and Availability I only give a 9 rating rather than a 10 rating because it seems that every day around 2pm we see a slowdown in the use of Planful. I have requested our internal IT department verify that it is not an internal issue and have been assured it is the tool. We have not yet reached out to Planful to do extensive research to solve this issue.
Read full review Performance Again, the system is very reliable and, for the most part, runs very quick and smooth. When running larger queries, it does take some time, and during budgeting season our users experienced slower loading times, but nothing that raises concerns outside of normal network issues. Occasionally, as with any software we use, it will crash and you have to restart, but that does not happen very often.
Read full review Support Rating Sometimes we get great help when using Planful's support team and other times we don't. In particular, there is one person that often responds to our support tickets who is less than helpful, hence the reason for the 5 out of 10 rating. As a result, most of the time we reach out to our Planful consulting group as they provide faster and better support
Read full review Support does not know much about software solutions. As an example, I have struggled for weeks just to set up LDAP that should be fairly simple.
Read full review In-Person Training We got little training on the tool after implementation. Did a lot of "trial by fire" learning about Planful. I don't think RSM really provided us all the details we needed to understand the tool and to know what we needed to train on. I don't know we knew enough about the tool to even ask the right questions and then they left and we used Planful support a lot.
Read full review Online Training A few years ago I participated in a lot of their online learning. Their references have grown over the years and continue to get better and better. We use it throughout the year to update the information we hold internally for documentation and to educate ourselves on all of the new release notes and features within Planful.
Read full review Implementation Rating After going through the initial implementation with Host Analytics and a re-implementation with Cervello (due to an ERP change, not due to a poor initial implementation), I've learned that you really must rely on your internal staff to bear most of the implementation burden. Use the vendor or partners for ideas and best-practice suggestions, and some of the easy-but-time-consuming work. Since you will ultimately be using and maintaining the application, you should be able to do most of it yourself.
Read full review Alternatives Considered Planful seems to do a better job of pulling things in a format that is more understandable to an accounting-minded person, whereas the other platforms seem more focused on operations. From a detail perspective, Planful provides more powerful and complete data, in my experience. When using a platform for financial planning and budgeting, the details are critical and the ability to match the GL structure and pull full P&L data has been a big improvement from Qlik, which we used previously.
Read full review Prior to Synoptix we were using the reporting tool that comes with our ERP system. It lacked the drilldown and comparability functions that make Synoptix the top pick. Further, designing reports and maintaining reports was very labor intensive
Read full review Scalability I give this rating simply because I have first-hand knowledge of the scalability of Planful when working across departments in our company that use different financial systems. We have one team on InEight and another using SAP. When we implemented it, we only customized the system to accommodate one of these financial platforms, but when we considered expanding the use of Planful to other departments, we were able to make the necessary adjustments to accommodate our needs.
Read full review Return on Investment We have saved a large amount of time on reports that we previously manually compiled in Excel via MS Dynamics. Planful was linked to Dynamics through automatically scheduled DLR's, reports were created, and now our manual processes are as simple as accessing and refreshing a report. Dashboards have improved our budgeting process specifically with our production leaders as they can visualize their P&L's, their current actuals, current budget, and see where they are forecasting with their proposed budget for the next year With the use of templates, structured planning, and the Simulation Engine, it has added a lot of value and automation to our annual budget process, allowing for plug-and-play type data loading and viewing various scenarios easily Read full review As a reporting tool it has allowed us to make fact based decisions. We have a significant annual cost with relation to our legacy system and Synoptix provides us with the best tool to mine the data that resides in our legacy system. Read full review ScreenShots