Planyo Online Booking System vs. Acuity Scheduling, a Squarespace company

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Planyo Online Booking System
Score 0.0 out of 10
N/A
Planyo is an online reservation and booking software and is provided by Xtreeme Sagl.  The company was founded in 1997 in Switzerland. The software includes time management settings and integrates with CMS platforms, Facebook, and accounting systems.  It also integrates with accommodation sites such as Booking.com and TripAdvisor. The software supports tablets and mobile devices.
$0
Acuity Scheduling, a Squarespace company
Score 8.7 out of 10
N/A
Acuity Scheduling is an appointment management platform developed by the company of the same name in New York and acquired by Squarespace in 2019.
$14
per month
Pricing
Planyo Online Booking SystemAcuity Scheduling, a Squarespace company
Editions & Modules
Planyo FREE
$0
Planyo PRO-COMM
$0
1%-1.5% commission on customer-entered reservations
Planyo PRO
$24
number of resources
Emerging
$14
per month
Growing
$23
per month
Powerhouse
$45
per month
Offerings
Pricing Offerings
Planyo Online Booking SystemAcuity Scheduling, a Squarespace company
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsWe have 2 pricing models: PRO based on a monthly subscription (price starts at 23 CHF/month and depends on the number of resources) and PRO-COMM based on commissions for customer-made reservations (1% - 1.5% and not charged for admin-entered bookings). You can freely switch between the two models. Off-season months are free. Technical support is also free
More Pricing Information
Community Pulse
Planyo Online Booking SystemAcuity Scheduling, a Squarespace company
Top Pros

No answers on this topic

Top Cons

No answers on this topic

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User Ratings
Planyo Online Booking SystemAcuity Scheduling, a Squarespace company
Likelihood to Recommend
-
(0 ratings)
8.3
(46 ratings)
Likelihood to Renew
-
(0 ratings)
9.3
(3 ratings)
Usability
-
(0 ratings)
9.9
(7 ratings)
Support Rating
-
(0 ratings)
9.7
(16 ratings)
User Testimonials
Planyo Online Booking SystemAcuity Scheduling, a Squarespace company
Likelihood to Recommend
Xtreeme Sagl
No answers on this topic
Squarespace
I think any business can benefit from Acuity Scheduling. In my experience, however, and maybe I just haven’t found the correct settings yet, it’s been difficult to manage 4 business schedules with multiple employees and varying hours that change day-to-day and week-to-week. So I definitely would recommend it to more simple business models with set hours, as it seems like it would have all the functions one might need. I still would recommend to more complex businesses like mine as well, but also include discussion of some of the potential drawbacks.
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Pros
Xtreeme Sagl
No answers on this topic
Squarespace
  • Clicking on the link opens up my calendar, which has an uncluttered look, making it easy for my prospects and clients to review their options and make their choice.
  • I am able to customize my schedule, the types of appointments I want to offer, and even decide how many appointments I want in a day. There are so many details that I can customize.
  • I can customize how my calendar and emails look for my prospects and clients so that I come across professional and coordinated. I want the look of my business, website, etc. to have a polished, cohesive, and interesting presence.
  • I love that there is a workshop/class/series option for my workshops. My attendees reserve their place and pay upfront. I can duplicate these events or add future dates. It's wonderful. This saves us a lot of time and is so convenient.
  • I haven't had any trouble with my scheduler. It works flawlessly, so I don't have to take time out of my day to fix, troubleshoot or call customer service.
  • I love that I can add questions for my prospects to answer right away before booking a call. This means 3 fewer steps for me. 1. They answer these questions without an email from me. 2. They make their reservation and get a follow-up email, right away. 3. I customized the follow-up email with more details and actions to take to prepare for our call.
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Cons
Xtreeme Sagl
No answers on this topic
Squarespace
  • Administrator interface is tricky to use. It is not easy to add new types of meetings or edit the settings on the current types of meetings we have
  • I'd like to see them send out more reminder emails leading up to the meeting scheduled to reduce the number of no-shows and reschedules
  • Make it easier to customize the confirmation emails-- easier ability to add videos and customizable text
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Likelihood to Renew
Xtreeme Sagl
No answers on this topic
Squarespace
Acuity Scheduling has been very reliable. If you don't believe me, check out their status page here. They do a pretty decent job maintaining their app. To be fair, it's a pretty simple tool so they shouldn't run into too many hiccups given it doesn't feature near as many options as other applications on the market run.
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Usability
Xtreeme Sagl
No answers on this topic
Squarespace
It's just very intuitive once you get the hang of it, which won't take long. They try not to make complex things very complex and they provide explanations for everything with a greyed-out question mark icon next to the function. Also, I love that they encourage people to just get live help when they need it.
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Support Rating
Xtreeme Sagl
No answers on this topic
Squarespace
Every time I had a question on how to do something or had any issues with Acuity Scheduling, mainly in the very beginning, when I was learning the platform, customer service was excellent. They were prompt to respond, friendly, and very helpful until I had the right solution.
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Alternatives Considered
Xtreeme Sagl
No answers on this topic
Squarespace
In the case of Schedulicity, the system was awesome (very easy to set up and had some nice features) but did not offer the functionality and flexibility that AcuityScheduling does. In the case of SimplyBook.me, they offer lots of functionality but the interface is extremely complex and you pay a la carte for features so you're going to pay exponentially more for the same set of features as compared to AcuityScheduling. Their customer service was also lacking, in my opinion.
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Return on Investment
Xtreeme Sagl
No answers on this topic
Squarespace
  • Minimizing no shows
  • Giving me back time by taking tasks off my mind/to-do list to focus on bigger more important things
  • Payment management (it helps me make sure I receive my payments/recurring payments and follow up with clients if a payment has failed)
  • Honestly just saving me from scheduling nightmares and headaches
  • Timezones! It does it for you! (I work internationally)
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ScreenShots

Planyo Online Booking System Screenshots

Screenshot of One of Planyo samples - standard integration with a search widget and resource listingScreenshot of One of Planyo samples - default booking formScreenshot of Quick setup - configuration page (part 1)Screenshot of Android and iPhone appsScreenshot of Quick setup - configuration page (part 2)Screenshot of Quick setup - easily set your availability for each time unit