Item: Acuity Scheduling, a Squarespace company
Rating: 9
Author: Chelsea Crow-Fuentes

Overall Satisfaction with Acuity Scheduling, a Squarespace company

Use Cases and Deployment Scope

My main use for Acuity is for easy and direct scheduling of clients through our Squarespace websites. The two-way calendar link with the iPhone calendar is the most helpful part of this product for me. It is so convenient, and I don’t have to worry about blocking off time in multiple places because of the way it syncs.

Pros and Cons

Pros

Two-way Calendar Sync.
Squarespace Website Integration.
Phone App.
Gathering client information.
E-mail appointment reminders.
Easy rescheduling and cancellations.

Cons

Being able to merge accounts for different businesses under one single Acuity calendar.
Being able to have multiple employees/users under a single Acuity profile and having the ability to sync different calendars to each user.
Have scheduling setting that, if chosen automatically links with Zoom and sends out the invite.

Most Important Features

Website integration.
E-mail reminders.
Two-way calendar sync.
Tracking client inquiries.

Return on Investment

I think it has played a huge role in our ROI as online scheduling is an expected feature in this day and age.
Being included with Squarespace has been super helpful.
It has taken a lot of the middleman busy work of scheduling, reminding, canceling, rescheduling, etc.
It has kept our business model up with the times.

Key Insights

Do you think Acuity Scheduling, a Squarespace company delivers good value for the price?

Yes

Are you happy with Acuity Scheduling, a Squarespace company's feature set?

Yes

Did Acuity Scheduling, a Squarespace company live up to sales and marketing promises?

Yes

Did implementation of Acuity Scheduling, a Squarespace company go as expected?

Yes

Would you buy Acuity Scheduling, a Squarespace company again?

Yes

Other Software Used

Squarespace, Facebook Business Manager (formerly Pages Manager), Zoom

Likelihood to Recommend

I think any business can benefit from Acuity Scheduling. In my experience, however, and maybe I just haven’t found the correct settings yet, it’s been difficult to manage 4 business schedules with multiple employees and varying hours that change day-to-day and week-to-week. So I definitely would recommend it to more simple business models with set hours, as it seems like it would have all the functions one might need. I still would recommend to more complex businesses like mine as well, but also include discussion of some of the potential drawbacks.

Comments

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Leave it to this system to remove the complexities and archaic nature of back-and-forth human scheduling