Item: Acuity Scheduling, a Squarespace company
Rating: 9
Author: Lauren Ashley

Use Cases and Deployment Scope

I use Acuity to book my clients into my calendar for coaching calls and prospective clients for sales calls. I also use it to promote workshops and group calls. I set up client packages through Acuity and accept payment as well.
I use Acuity to send follow up emails and reminder emails with information they need to know or get back to me prior to our call.
It makes it way easier to get my clients into my calendar, remind them of calls, send all relevant information and request information from them. It automates my business in a big way.

Pros and Cons

Interface is easy to use
Customizable (great for branding and embedding the calendar directly on your site)
Provides a variety of ways to connect and nurture clients
So much flexibility with calendars, 'locations', packages, etc.

Sometimes the calendar settings can be difficult to navigate/adjust but I've figured it out
I'd love to be able to charge my clients tax (depending on their location)

Most Important Features

Scheduling
Reminder emails
Payment processing

Return on Investment

Minimizing no shows
Giving me back time by taking tasks off my mind/to-do list to focus on bigger more important things
Payment management (it helps me make sure I receive my payments/recurring payments and follow up with clients if a payment has failed)
Honestly just saving me from scheduling nightmares and headaches
Timezones! It does it for you! (I work internationally)

Alternatives Considered

Dubsado and Calendly

Acuity is just way easier for me to use and has everything that I need (and their packages are very reasonably priced).

Key Insights

Do you think Acuity Scheduling, a Squarespace company delivers good value for the price?

Yes

Are you happy with Acuity Scheduling, a Squarespace company's feature set?

Yes

Did Acuity Scheduling, a Squarespace company live up to sales and marketing promises?

Yes

Did implementation of Acuity Scheduling, a Squarespace company go as expected?

Yes

Would you buy Acuity Scheduling, a Squarespace company again?

Yes

Other Software Used

ActiveCampaign, Podia, WordPress, Slack, Asana

Likelihood to Recommend

As a coach in the online space, Acuity is a foundational tool for me and my business. I use it for sales calls, client calls, group calls, promotional calls, accepting payment, etc.
If you're an online service provider, this is an amazing tool to delegate a lot of manual labour (sending out links, setting up meetings, reminders, questionnaires, etc.). I can also see this being a very useful tool for physical businesses that provide services.
I've been an Acuity user from day 1 in my business and I can't see myself switching anytime soon!

Perfect for online businesses!

Overall Satisfaction with Acuity Scheduling, a Squarespace company