Acuity Saves Me Money, Headaches, and Gives Me Confidence and Peace of Mind. It's a Life-Saver!
Meredith Brough | TrustRadius Reviewer
Updated November 29, 2019

Acuity Saves Me Money, Headaches, and Gives Me Confidence and Peace of Mind. It's a Life-Saver!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Acuity Scheduling

Acuity Scheduling is the on-line scheduling service that my small business uses. I love it! I am a small business owner, with just 2 employees. My assistant and I are able to coordinate my schedule smoothly and effortlessly. Individuals can set up their own appointments, receive follow up emails, answer questions automatically that I need to reference on our calls, and when I receive their answers in my email inbox instantly. This service works flawlessly which means no headaches. It saves a lot of time for me and is convenient for my prospects, clients, and workshop attendees to use. My attendees can also pay me right away when they reserve their workshop slot, meaning one less task for my assistant.
  • Clicking on the link opens up my calendar, which has an uncluttered look, making it easy for my prospects and clients to review their options and make their choice.
  • I am able to customize my schedule, the types of appointments I want to offer, and even decide how many appointments I want in a day. There are so many details that I can customize.
  • I can customize how my calendar and emails look for my prospects and clients so that I come across professional and coordinated. I want the look of my business, website, etc. to have a polished, cohesive, and interesting presence.
  • I love that there is a workshop/class/series option for my workshops. My attendees reserve their place and pay upfront. I can duplicate these events or add future dates. It's wonderful. This saves us a lot of time and is so convenient.
  • I haven't had any trouble with my scheduler. It works flawlessly, so I don't have to take time out of my day to fix, troubleshoot or call customer service.
  • I love that I can add questions for my prospects to answer right away before booking a call. This means 3 fewer steps for me. 1. They answer these questions without an email from me. 2. They make their reservation and get a follow-up email, right away. 3. I customized the follow-up email with more details and actions to take to prepare for our call.
  • I would like to be able to have all of my schedule openings laid out for my clients. It seems that Acuity only offers part of my calendar even though I didn't check the box that says "show only __% of my calendar." I used to use that feature when I had fewer openings, but now I don't want it so I cleared that feature and disabled it. The calendar still doesn't show my clients all of my openings, and they don't always find what they are looking for. It has worked out fine, thus far, so I haven't complained.
  • Everything else is marvelous!
  • Maybe offer more types of payments like Venmo or Google Pay.
  • This scheduler saves me so much time! I am grateful to not have to spend my time, which is valuable, or my assistant's time, which comes out of my income and is limited setting up appointments, sending out emails and following up with people or charging them money. I am sure this saves me 4-5 hours a week or more at busy times. My hourly fee is $250! That means I am saving $1000 or more of my time, and not taking away from the value my assistant adds (which could cost about $$200-300 month).
  • I believe this service helps people follow through when they decide to make an appointment. It is quick and painless.
  • I believe this service contributes to the number of clients I receive because it's so convenient for them to set up an appointment.
  • This service is important because it makes it convenient for my busy clients to quickly reserve a time slot in my schedule.
I have not used any other products like Acuity. I did all of this on my own through my web-site at first (they would email me a request and then I would do everything manually). I did have several (up to 50) people recommend it to me!
I have not reached out for support.

Do you think Acuity Scheduling delivers good value for the price?

Yes

Are you happy with Acuity Scheduling's feature set?

Yes

Did Acuity Scheduling live up to sales and marketing promises?

Yes

Did implementation of Acuity Scheduling go as expected?

Yes

Would you buy Acuity Scheduling again?

Yes

This scheduling service works great for me as a coach. I have appointments with prospects that are free and informative. I like to gather some info from them ahead of time, so it's great to be able to get answers to questions that I have without any effort. I also love having them send follow up emails for me. I also have clients who schedule one on one calls with me, and they use this scheduler. Last, I set up workshops for people to view on Zoom (online meetings). I love that people can click on the link, reserve a spot, pay for the class, and receive a confirmation, without any effort from me.