Item: Acuity Scheduling, a Squarespace company
Rating: 7
Author: Verified User

Overall Satisfaction with Acuity Scheduling, a Squarespace company

Use Cases and Deployment Scope

Acuity allows our clients to sign up for trainings and also for new, potential clients to sign up for phone calls. Otherwise, this would have to be done manually. We have it embedded in our website so that clients who don't have direct access to my email address can still have the opportunity to discuss becoming a client. Additionally, it is embeddedable in our website, so we are able to put information about the call above, and then direct people to sign up using the embedded scheduler. It sends automated emails to the client so we don't have to do this manually, saving us time and effort.

Pros and Cons

Pros

Embeds into website easily; no redirects
Clean, simple calendar look for people to schedule meetings
Automates confirmation emails after the meeting is set

Cons

Administrator interface is tricky to use. It is not easy to add new types of meetings or edit the settings on the current types of meetings we have
I'd like to see them send out more reminder emails leading up to the meeting scheduled to reduce the number of no-shows and reschedules
Make it easier to customize the confirmation emails-- easier ability to add videos and customizable text

Most Important Features

Automated email confirmations
Ability to embed within the website
Easy interface for both parties scheduling the meeting
User guidelines/ assistance

Return on Investment

We have very easily significantly scaled the number of clients we have by making it easy to schedule meetings with new clients
It is much more professional to have a meeting scheduler than go back and forth with clients on meeting times, affecting our brand reputation positively
It has saved countless hours of time (=money) on manually creating meetings, sending confirmation emails, etc.

Alternatives Considered

Calendly

Acuity's user interface was much cleaner and easier to use when scheduling meetings. We love that you can embed it within your own website and it shows the calendar right there instead of redirecting you. Acuity gave us the ability to customize our meeting types and the information collected from the person scheduling the meeting.

Key Insights

Do you think Acuity Scheduling, a Squarespace company delivers good value for the price?

Yes

Are you happy with Acuity Scheduling, a Squarespace company's feature set?

Yes

Did Acuity Scheduling, a Squarespace company live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Acuity Scheduling, a Squarespace company go as expected?

Yes

Would you buy Acuity Scheduling, a Squarespace company again?

Yes

Other Software Used

Slack, Zoom, ON24, Adobe Commerce (Magento Commerce)

Likelihood to Recommend

Acuity is great to use in the following circumstances: 1. You want to automate scheduling so that you don't have to go back and forth with someone via email about when works best for someone and save time; 2. You want to embed a scheduler into your website; 3. You want to automate confirmation emails after doing meeting schedulers. It's not great to use if you have a lot of complicated different types of meetings to schedule (user administration is not the easiest to navigate) or if you need to easily edit meeting types, agendas, etc.

Comments

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Time and money saver for calendaring