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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Acuity Scheduling, a Squarespace company

    Score8.2 out of 10
    N/AAcuity Scheduling is an appointment management platform developed by the company of the same name in New York and acquired by Squarespace in 2019.

    $14

    per month

    Pricing
    Acuity Scheduling, a Squarespace company
    Editions & Modules
    Emerging
    $14
    per month
    Growing
    $23
    per month
    Powerhouse
    $45
    per month
    Offerings
    Pricing Offerings
    Acuity Scheduling, a Squarespace company
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    Acuity Scheduling, a Squarespace company
    Considered Both Products
    Squarespace
    Chose Acuity Scheduling, a Squarespace company
    I chose Acuity because I have a Squarespace website and it seamlessly integrated into my website very easily.
    Incentivized
    Chose Acuity Scheduling, a Squarespace company
    We have only used acuity.
    Incentivized
    Chose Acuity Scheduling, a Squarespace company
    Acuity's user interface was much cleaner and easier to use when scheduling meetings. We love that you can embed it within your own website and it shows the calendar right there instead of redirecting you. Acuity gave us the ability to customize our meeting types and the …
    Incentivized
    Chose Acuity Scheduling, a Squarespace company
    Calendly does not play nice with my email provider. As soon as I click the accept button, the email disappears with all information--it isn't in Trash, Spam, the Inbox, or anywhere else. There isn't usually a way to automatically add the appointment to my calendar. If I am not …
    Incentivized
    Chose Acuity Scheduling, a Squarespace company
    Acuity is just way easier for me to use and has everything that I need (and their packages are very reasonably priced).
    Incentivized
    Chose Acuity Scheduling, a Squarespace company
    I chose Acuity over Calendly because of the better integrations with my tech, and the payment options.
    Incentivized
    Chose Acuity Scheduling, a Squarespace company
    One of my favourite things about Acuity, in comparison to other business tools that I use, is the minimal monthly fee. It's more than reasonable for how well it organizes and schedules my time and my business
    Incentivized
    Chose Acuity Scheduling, a Squarespace company
    Calendly and Acuity Scheduling have a similar feature set and both are user friendly. The reason I selected Acuity Scheduling, ultimately, is that it offers an always free plan that has a robust enough feature set to make the software practical and usable, whereas the free tier …
    Incentivized
    Chose Acuity Scheduling, a Squarespace company
    I prefer Acuity Scheduling to Calendly mainly for the customization capabilities. It fits many different business models. Calendly is more basic.
    Incentivized
    Chose Acuity Scheduling, a Squarespace company
    I would go with another company if you are a growing company that would surpass 36 calendars at one point. Acuity blocks scalability once you achieve some success.
    Incentivized
    Chose Acuity Scheduling, a Squarespace company
    Calendly did not allow clients to make multiple appts at once so it was too much of a hassle for clients who wanted to schedule 5 appts. I like that Acuity allows them to do it in one form.
    Incentivized
    Chose Acuity Scheduling, a Squarespace company
    I have not used any other platforms besides Acuity Scheduling for appointment generation purposes.
    Incentivized
    Chose Acuity Scheduling, a Squarespace company
    I previously used Appointmentcore (an Infusionsoft product). While it did most of what Acuity Scheduling does, I found that it was overpriced and that outside of Infusionsoft, the integrations were not as robust as Acuity Scheduling. I feel like Acuity Scheduling outperforms …
    Incentivized
    Chose Acuity Scheduling, a Squarespace company
    I liked Calendly, but Acuity seemed to be the industry leader and it works with SquareSpace, which is a huge plus. I want whatever app I use to be around for the long haul.
    Incentivized
    Chose Acuity Scheduling, a Squarespace company
    Acuity is the most feature packed and customisable by far.
    Incentivized
    Chose Acuity Scheduling, a Squarespace company
    Acuity Scheduling has better features and much more ease of use.
    Incentivized
    Chose Acuity Scheduling, a Squarespace company
    I researched several solutions and settled on Acuity and have never looked back since then.
    Incentivized
    Chose Acuity Scheduling, a Squarespace company
    I had issues with the Calendly/Zoom integration. No problems integrating Zoom and Acuity.
    Incentivized
    Chose Acuity Scheduling, a Squarespace company
    Overall, the cost, ease of use, and setup were all above average with Acuity. I tried many different programs (some not listed as a comparison) but I was very happy with Acuity and am glad we stuck with it.
    Incentivized
    Chose Acuity Scheduling, a Squarespace company
    • Acuity Scheduling is excellent, but since Dubsado is a complete business management system, I ended up leaving Acuity Scheduling to avoid paying twice for the same type of product.
    • I'd say that Acuity Scheduling and Dubsado measure up about the same. There wasn't any specific …
    Incentivized
    Chose Acuity Scheduling, a Squarespace company
    I have not tried any other scheduling software. I was referred to Acuity Scheduling and it met my needs so I did not feel the need to look elsewhere.
    Incentivized
    Chose Acuity Scheduling, a Squarespace company
    I have not used any other products like Acuity. I did all of this on my own through my web-site at first (they would email me a request and then I would do everything manually). I did have several (up to 50) people recommend it to me!
    Incentivized
    Chose Acuity Scheduling, a Squarespace company
    I don't recall specific scheduling tools I looked at, but I looked at a few dozen. Time and time again I was unsatisfied. UIs were less intuitive. Client-based scheduling was emphasized. There were many more options than I needed. The reminder templates were poor or unable to …
    Incentivized
    Chose Acuity Scheduling, a Squarespace company
    We've been trying HubSpot, Calendy, and Vyte and found them a bit more complicated regarding sync and usage.
    Incentivized
    Key User Insights
    Would buy again
    96%
    Would buy again
    26 Answers
    Delivers good value for the price
    96%
    Delivers good value for the price
    26 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    27 Answers
    Lived up to sales and marketing promises
    92%
    Lived up to sales and marketing promises
    24 Answers
    Implementation went as expected
    96%
    Implementation went as expected
    26 Answers
    Best Alternatives
    Acuity Scheduling, a Squarespace company
    Small Businesses
    Square Appointments
    Score10 out of 10
    Medium-sized Companies
    Chili Piper
    Score8.8 out of 10
    Enterprises
    Doodle
    Score8.5 out of 10
    All AlternativesView all alternatives
    User Ratings
    Acuity Scheduling, a Squarespace company
    Likelihood to Recommend
    9.3
    (48 ratings)
    Likelihood to Renew
    9.3
    (3 ratings)
    Usability
    9.5
    (9 ratings)
    Support Rating
    9.7
    (16 ratings)
    User Testimonials
    Acuity Scheduling, a Squarespace company
    Likelihood to Recommend
    Squarespace
    I think any business can benefit from Acuity Scheduling. In my experience, however, and maybe I just haven’t found the correct settings yet, it’s been difficult to manage 4 business schedules with multiple employees and varying hours that change day-to-day and week-to-week. So I definitely would recommend it to more simple business models with set hours, as it seems like it would have all the functions one might need. I still would recommend to more complex businesses like mine as well, but also include discussion of some of the potential drawbacks.
    Incentivized
    Read full review
    Pros
    Squarespace
    • Clicking on the link opens up my calendar, which has an uncluttered look, making it easy for my prospects and clients to review their options and make their choice.
    • I am able to customize my schedule, the types of appointments I want to offer, and even decide how many appointments I want in a day. There are so many details that I can customize.
    • I can customize how my calendar and emails look for my prospects and clients so that I come across professional and coordinated. I want the look of my business, website, etc. to have a polished, cohesive, and interesting presence.
    • I love that there is a workshop/class/series option for my workshops. My attendees reserve their place and pay upfront. I can duplicate these events or add future dates. It's wonderful. This saves us a lot of time and is so convenient.
    • I haven't had any trouble with my scheduler. It works flawlessly, so I don't have to take time out of my day to fix, troubleshoot or call customer service.
    • I love that I can add questions for my prospects to answer right away before booking a call. This means 3 fewer steps for me. 1. They answer these questions without an email from me. 2. They make their reservation and get a follow-up email, right away. 3. I customized the follow-up email with more details and actions to take to prepare for our call.
    Incentivized
    Read full review
    Cons
    Squarespace
    • Administrator interface is tricky to use. It is not easy to add new types of meetings or edit the settings on the current types of meetings we have
    • I'd like to see them send out more reminder emails leading up to the meeting scheduled to reduce the number of no-shows and reschedules
    • Make it easier to customize the confirmation emails-- easier ability to add videos and customizable text
    Incentivized
    Read full review
    Likelihood to Renew
    Squarespace
    Acuity Scheduling has been very reliable. If you don't believe me, check out their status page here. They do a pretty decent job maintaining their app. To be fair, it's a pretty simple tool so they shouldn't run into too many hiccups given it doesn't feature near as many options as other applications on the market run.
    Incentivized
    Read full review
    Usability
    Squarespace
    It is very easy to use once you get to know the program but with years of working with the program I am still finding new things that I had wished I knew about earlier. I feel like aspects of the website become hidden that would help productivity a lot if I knew they existed beforehand.
    Incentivized
    Read full review
    Support Rating
    Squarespace
    Every time I had a question on how to do something or had any issues with Acuity Scheduling, mainly in the very beginning, when I was learning the platform, customer service was excellent. They were prompt to respond, friendly, and very helpful until I had the right solution.
    Incentivized
    Read full review
    Alternatives Considered
    Squarespace
    In the case of Schedulicity, the system was awesome (very easy to set up and had some nice features) but did not offer the functionality and flexibility that AcuityScheduling does. In the case of SimplyBook.me, they offer lots of functionality but the interface is extremely complex and you pay a la carte for features so you're going to pay exponentially more for the same set of features as compared to AcuityScheduling. Their customer service was also lacking, in my opinion.
    Incentivized
    Read full review
    Return on Investment
    Squarespace
    • Minimizing no shows
    • Giving me back time by taking tasks off my mind/to-do list to focus on bigger more important things
    • Payment management (it helps me make sure I receive my payments/recurring payments and follow up with clients if a payment has failed)
    • Honestly just saving me from scheduling nightmares and headaches
    • Timezones! It does it for you! (I work internationally)
    Incentivized
    Read full review
    ScreenShots