PlaybookUX vs. UserReplay

PlaybookUX

PlaybookUX

5 Reviews and Ratings

UserReplay

UserReplay

4 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
PlaybookUX	Score 8.1 out of 10	Small Businesses (1-50 employees)	PlaybookUX is a user testing software for both moderated and unmoderated research. The vendor helps companies receive video based feedback from their target demographic on product usability, designs, websites, ideas and more. They handle recruiting, incentivizing, transcribing, and analyzing. When it comes to recruiting, the vendor says they allow you to specify job role, industry, age, household income and…	$0 total
UserReplay	Score 8.0 out of 10	Enterprise companies (1,001+ employees)	UserReplay, from UK-headquartered software company User Replay with offices in France and the US, offers a customer experience management tool dedicated to usability testing of websites, web forms, and web applications.	N/A

Pricing

PlaybookUX

UserReplay

Editions & Modules

Bring your own customers: $0
total
Unmoderated: $49
per participant
Moderated: $100
per participant (30 minutes)
Moderated: $150
per participant (60 minutes)

No answers on this topic

Offerings

Pricing Offerings
PlaybookUX	UserReplay
Free Trial
Yes	No
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
No	Yes

Entry-level Setup Fee

No setup fee

Optional

Additional Details

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More Pricing Information

Community Pulse
	PlaybookUX	UserReplay
Top Pros	Pro User testing Pro Subscription fee Pro Customer support	Pro Specific customer Pro High fidelity Pro Quickly identify
Top Cons	Minus Mobile app Minus Download reports	Minus Advanced analytics Minus Customer service Minus Monthly reports

Best Alternatives
	PlaybookUX	UserReplay
Small Businesses	Smartlook Score 8.3 out of 10	Smartlook Score 8.3 out of 10
Medium-sized Companies	Optimizely Web Experimentation Score 8.8 out of 10	Siteimprove Score 9.2 out of 10
Enterprises	Optimizely Web Experimentation Score 8.8 out of 10	Contentsquare Score 8.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	PlaybookUX	UserReplay
Likelihood to Recommend	8.1 (4 ratings)	9.0 (1 ratings)
Usability	9.1 (1 ratings)	- (0 ratings)
Support Rating	9.0 (2 ratings)	- (0 ratings)

User Testimonials
	PlaybookUX	UserReplay
Likelihood to Recommend	PlaybookUX PlaybookUX is fabulous for ad-hoc tests with small budgets, but can also scale up to larger projects easily. I've recommended the tool to several people and they love it, too! Incentivized Kevin Conroy Chief Product Officer Read full review	UserReplay Great for online businesses who are well established and want to refine their UX/site performance. Incentivized Chris Wood Head Of Marketing - Online Dr Read full review
Pros	PlaybookUX They recruited our demographic. Customer support was awesome. Studies are very easy to set up. Verified User Anonymous Read full review	UserReplay Identifying an issue and quickly understanding what the financial impact is Seeing how users use and interact with your site, by device Reporting on custom events Quickly finding a session and replaying it, to watch it back. Incentivized Chris Wood Head Of Marketing - Online Dr Read full review
Cons	PlaybookUX With other testing platforms, I can update my profile, but I'm not sure how to do it with PlaybookUX. It would be nice to have a login location where I can see my available tests. Lainie Strange Web Accessibility Specialist/Developer Read full review	UserReplay Having confidence in the reports/numbers it pulls No function to email out weekly/monthly reports. Insights are sometimes difficult to extract Incentivized Chris Wood Head Of Marketing - Online Dr Read full review
Usability	PlaybookUX Setting up a study only takes 5 mins. and you can preview a study before sending it out so you don't make any mistakes. Verified User Anonymous Read full review	UserReplay No answers on this topic
Support Rating	PlaybookUX Very responsive when I had a technical question about a test. Lainie Strange Web Accessibility Specialist/Developer Read full review	UserReplay No answers on this topic
Alternatives Considered	PlaybookUX Both have different set of unique features and usability. Incentivized Sanjana Gupta UI Designer Read full review	UserReplay Very well, a similar but different system Incentivized Chris Wood Head Of Marketing - Online Dr Read full review
Return on Investment	PlaybookUX Quick testing at scale Excellent price points Incentivized Kevin Conroy Chief Product Officer Read full review	UserReplay Confirmed our low basket abandonment Incentivized Chris Wood Head Of Marketing - Online Dr Read full review
ScreenShots	PlaybookUX Screenshots	UserReplay Screenshots