TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Plesk

    Score9.1 out of 10
    N/APlesk is a server control panel, providing a solution that enables usres to build and manage multiple sites from a single dashboard. Users can also run updates, monitor performance and onboard new prospects all from the same place. Plesk also boasts a robust toolkit for Wordpress management, and supports other CMS. It is available on the public cloud of the user's choice.

    $12

    per month

    Rackspace Managed Hosting

    Score9 out of 10
    N/ARackspace Managed Hosting is cloud computing company Rackspace's managed IT services and IaaS offering. Its infrastructure options include bare metal servers, virtual single-shared servers, and cloud multi-tenant environments.

    $23

    per month

    Pricing
    PleskRackspace Managed Hosting
    Editions & Modules
    Web Admin Edition - Dedicated
    $12
    per month
    Web Admin Edition - VPS
    $12
    per month
    Web Pro Edition - VPS
    $18.50
    per month
    Web Pro Edition - Dedicated
    $18.50
    per month
    Web Host Edition - VPS
    $30.50
    per month
    Web Host Edition - Dedicated
    $54.50
    per month
    Linux
    $23.00
    per month
    Windows
    $75.00
    per month
    Windows + SQL
    $128.00
    per month
    Offerings
    Pricing Offerings
    PleskRackspace Managed Hosting
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscounts available for an annual subscription.โ€”
    More Pricing Information
    Community Pulse
    PleskRackspace Managed Hosting
    Considered Both Products
    Plesk International GmbH
    No answer on this topic
    Rackspace
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    9 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    9 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    9 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    7 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    8 Answers
    No answers on this topic
    Best Alternatives
    PleskRackspace Managed Hosting
    Small Businesses
    cPanel
    Score8.6 out of 10
    Flywheel
    Score4.8 out of 10
    Medium-sized Companies
    VMware vCenter
    Score8.4 out of 10
    WP Engine
    Score7.4 out of 10
    Enterprises
    VMware vCenter
    Score8.4 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    PleskRackspace Managed Hosting
    Likelihood to Recommend
    9.0
    (9 ratings)
    1.0
    (15 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    2.2
    (2 ratings)
    Usability
    -
    (0 ratings)
    5.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    1.0
    (1 ratings)
    User Testimonials
    PleskRackspace Managed Hosting
    Likelihood to Recommend
    Plesk International GmbH
    Plesk is well-suited for website creators who have been developing websites on a regular basis. If one is new to website development, Plesk could be a bit confusing and difficult to navigate. However, if one has experience on another type of platform, like CP (Control Panel) which is used by other web hosts out there, then it will be much easier to navigate the Plesk panel. Keep in mind there is definitely a learning curve, as Plesk really is quite different. Overall, new users will learn to love the ability to have more control over their websites.
    Incentivized
    Read full review
    Rackspace
    Rackspace is very well suited as a IaaS (Infrastructure as a Service) provider, particularly when you're planning on leaving the infrastructure up for a period of time. They seem to focus a bit more on that aspect of infrastructure. That is to say, they seem to promote running servers for longer periods of time and not spinning up/shutting down servers frequently based on usage spikes. While, they do support that sort of availability -- they don't have features built into their offering, necessarily, that make it a lot easier to implement. Our experiences with Rackspace have been 100% around their cloud platform, but they have another entire part of their business that is centered around hosting/maintaining/supporting physical hardware (bare metal). They have had a great reputation over the last several years (10+) for being top-notch providers in this space, which is one reason we even considered them for our Cloud-based hosting needs. We don't have any direct experience with their "bare metal" offerings, but their reputation is certainly great, and worth noting.
    Incentivized
    Read full review
    Pros
    Plesk International GmbH
    • Automatically update the CMS, plugins, and templates of all your websites, depending on your CMS, all at the same time, with just a few strokes of your keyboard.
    • Enables one to set up a schedule to back up your websites, automatically, and easily download/save the backup files off-site, for safety.
    • Makes it easy for users to use a backup file to reinstall a website, with just a few strokes of the keyboard. Excellent service!
    Incentivized
    Read full review
    Rackspace
    • Fanatical Support - I can't stress how great their team is. Not only are they knowledgeable, whenever I call in (during the day or in the middle of the night), I never have to wait more than a minute to speak to someone.
    • Webmail, Hosted Exchange, and Office365 Support - As an IT team of one, Rackspace's cloud solution and migration team has really helped me over the years to minimize issues for users, but also provide a reliable and flexible email platform.
    Incentivized
    Read full review
    Cons
    Plesk International GmbH
    • Interface Improvement: It is a bit hard to find specific functions
    • Additional integration with third party services would be great
    • categorization of services to make management easier
    Incentivized
    Read full review
    Rackspace
    • Latest outage 12/2/22 and counting over 75 hours - in my opinion, support has been miserable. In my experience, there's little/no communication regarding the problem or cause. No support. In my opinion, erroneous advice. Virtually NOTHING for users. I feel we've been abandoned.
    • Outage appears to have been caused by unpatched servers & no backup servers
    • In my opinion, NO COMPANY should trust their data or services to a nonresponsive company like Rackspace.
    • In my experience, there are NO published policies/practices re: server maintenance (patching) to mitigate hacking, NO published policies/practices re: backup servers in the event of problems. I feel it's stupid of me as a user to have chosen to trust them with critical services
    Read full review
    Likelihood to Renew
    Plesk International GmbH
    No answers on this topic
    Rackspace
    If I wake tomorrow completely incapable of managing a client cloud operation, our dedicated Rackspace Cloud Engineering Team is deployable as literal extension of our business, immediately addressing all needs and requirements without cause of business disruption for our consultancy, and more importantly for the mission-critical ones of our clients. For this reason alone, Rackspace is our choice of choices!
    Incentivized
    Read full review
    Usability
    Plesk International GmbH
    No answers on this topic
    Rackspace
    The company does not put as much focus on usability as other cloud competitors and it is kind of clear. It would be good to take a quarter and gather intense feedback, and then another quarter and focus purely on UI enhancements and backend interoperability
    Incentivized
    Read full review
    Support Rating
    Plesk International GmbH
    No answers on this topic
    Rackspace
    In my experience, their support team is massively overworked โ€” taking FOUR DAYS to look at tickets, and a MONTH to fix problems!
    Incentivized
    Read full review
    Alternatives Considered
    Plesk International GmbH
    Plesk has a much more intuitive platform that allows for customization and scalability within an organization. It has the advantage when it comes to the ability to adapt to the current state of the company and grow with it organically. There are a few limitations that would make me choose a competitor, and there is good value for the price.
    Incentivized
    Read full review
    Rackspace
    LiquidWeb or Amazon both offer some products that could be considered similar. I will say though, after years of dealing with Rackspace, their service is what always has me coming back. Their support is typically so much better than other vendors that I hesitate to use other vendors. Pricing might be cheaper, but when you have an issue and need it resolved ASAP, then Rackspace has come through in the majority of cases for me.
    Incentivized
    Read full review
    Return on Investment
    Plesk International GmbH
    • We're spending less on server costs by having Plesk manage multiple clients on one server.
    • We're spending less on support costs as Plesk is doing all the heavy lifting for us.
    Incentivized
    Read full review
    Rackspace
    • We've found it helpful to host our own web sites on their cloud servers, which is a positive.
    • We've also hosted our Nagios instance on a low-end cloud server, which is also a positive.
    • A negative impact is that they've now decided to start charging for their support.
    Incentivized
    Read full review
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