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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Practice Fusion

    Score4.9 out of 10
    N/AN/A

    $149

    per month per provider with a required annual commitment

    Zocdoc

    Score1 out of 10
    N/AZocdoc headquartered in New York offers their medical appointment management and scheduling platform built to fill unused capacity by making it easy for nearby potential patients to book appointments on an availability basis. Additionally, Zocdoc helps practitioners gain feedback from appointments and share it online.N/A
    Pricing
    Practice FusionZocdoc
    Editions & Modules
    3 signing staff licenses & unlimited non-signing staff licenses
    $149
    per month per provider with a required annual commitment
    No answers on this topic
    Offerings
    Pricing Offerings
    Practice FusionZocdoc
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Practice FusionZocdoc
    Billing and Claims Management
    Comparison of Billing and Claims Management features of Practice Fusion and Zocdoc
    Feature
    Practice Fusion
    8.2
    4 Ratings
    9% above category average
    Zocdoc
    -
    Ratings
    Real-time eligibility verification10.01 Ratings00 Ratings
    Claims management10.01 Ratings00 Ratings
    Coding10.03 Ratings00 Ratings
    Patient billing10.01 Ratings00 Ratings
    Financial Reporting1.02 Ratings00 Ratings
    Patient Scheduling
    Comparison of Patient Scheduling features of Practice Fusion and Zocdoc
    Feature
    Practice Fusion
    5.2
    7 Ratings
    39% below category average
    Zocdoc
    -
    Ratings
    Rule-based scheduling5.05 Ratings00 Ratings
    Automated appointment reminders8.06 Ratings00 Ratings
    Automated patient check-in5.05 Ratings00 Ratings
    Multi-location support7.23 Ratings00 Ratings
    Calendar interface1.07 Ratings00 Ratings
    Electronic Medical Records
    Comparison of Electronic Medical Records features of Practice Fusion and Zocdoc
    Feature
    Practice Fusion
    6.4
    7 Ratings
    12% below category average
    Zocdoc
    -
    Ratings
    Charting / document management7.07 Ratings00 Ratings
    Templates6.06 Ratings00 Ratings
    Patient portal7.14 Ratings00 Ratings
    Mobile/tablet support9.94 Ratings00 Ratings
    Fax integration10.04 Ratings00 Ratings
    Integration with other EMR and PM systems7.73 Ratings00 Ratings
    Workflow automation1.04 Ratings00 Ratings
    Speech recognition9.01 Ratings00 Ratings
    Customization1.06 Ratings00 Ratings
    E-prescribing5.06 Ratings00 Ratings
    Medical Security and Privacy
    Comparison of Medical Security and Privacy features of Practice Fusion and Zocdoc
    Feature
    Practice Fusion
    7.2
    7 Ratings
    14% below category average
    Zocdoc
    -
    Ratings
    HIPAA compliance5.07 Ratings00 Ratings
    Role-based permission levels4.06 Ratings00 Ratings
    Data backups and redundancy9.84 Ratings00 Ratings
    Local mode / networking failsafe9.93 Ratings00 Ratings
    Workflow and Scale
    Comparison of Workflow and Scale features of Practice Fusion and Zocdoc
    Feature
    Practice Fusion
    2.7
    7 Ratings
    94% below category average
    Zocdoc
    -
    Ratings
    Task tracking6.04 Ratings00 Ratings
    Specialty-specific workflows1.05 Ratings00 Ratings
    Multi-office / multi-physician capabilities1.05 Ratings00 Ratings
    Best Alternatives
    Practice FusionZocdoc
    Small Businesses
    athenaClinicals
    Score10 out of 10
    No answers on this topic
    Medium-sized Companies
    CareLogic EHR
    Score10 out of 10
    No answers on this topic
    Enterprises
    Epic
    Score8.6 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Practice FusionZocdoc
    Likelihood to Recommend
    1.0
    (8 ratings)
    1.0
    (2 ratings)
    Usability
    3.0
    (1 ratings)
    1.0
    (1 ratings)
    Availability
    1.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    1.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Practice FusionZocdoc
    Likelihood to Recommend
    Practice Fusion
    The best scenario is a small non-profit clinic who needs a great EMR but cannot afford one like EPIC. I might also recommend this to colleagues who are starting a small business because I think PF would be a good, easy, and more affordable to get up and running. I think this EMR makes less sense in the setting of large academic institutions who need lots of easily manipulable data and a huge amount of support.
    Incentivized
    Read full review
    Zocdoc
    If was a zero on the scale I would choose. if Zocdoc charged a flat fee monthly for a referrals that would make more sense. Otherwise they are the only ones benefiting from the service. They are a total scam! do not utilize them as a referral source unless you want to lose money! Zocdoc is completely OK with tacking on innocuous and inaccurate charges. Further, they refuse to work with you on paying it. as it stands, I will be filing a complaint with a Better Business Bureau. Zocdoc has been accused of violating the anti kickback law put into place to stop such predator practice. Given that soft dock is a corporation and they have hired a team of lawyers to speak legally used to squeeze their way out of taking responsibility. They know what they're doing is wrong. They just don't care
    Read full review
    Pros
    Practice Fusion
    • Document storage- You can upload documents and attach them to specific patients. As well as flag documents that need to be signed, and assign them to specific doctors.
    • Charting- Very detailed integration for charting.
    • Reporting- We really enjoy the reports we can pull from within the software.
    Incentivized
    Read full review
    Zocdoc
    No answers on this topic
    Cons
    Practice Fusion
    • Have Physician Assistant as a provider status.
    • Make the notes section of each patients account displays towards the top of page and not the bottom.
    Incentivized
    Read full review
    Zocdoc
    • high cost for customer acquisition
    • customers cancel and practice has no recourse, but must pay Zocdoc
    • Not enough time to verify the customer is sincere and get their paperwork in before Zoc Doc charges us
    • High cost of service for nurse practitioners
    • High rate of attrition- few customers converted to our practice compared to other methods
    • We were promised one rate per customer acquired, then the posted rate was increased, twice
    • Unable to even charge a no show fee for patients who changed at last minute
    • the service as set up encourages patients to bait and switch to other providers at the last minute
    • there is no way to limit incoming patients to your home state, so people from out of state book and then have to be notified and unbooked, creating extra work and hassle
    Read full review
    Usability
    Practice Fusion
    In my opinion and experience, they have a lack of customization so you have to constantly create hacks to make their system work for your practice.
    Read full review
    Zocdoc
    if there was a rating of zero this is what I would give him. Perhaps -10? as I mentioned they are great at getting your referrals, just the wrong ones. There is no extremely process for getting the right client to the right provider. Their calendar sink does not work so they will book over the top of you frequently. They refused to work with you on a reasonable payment plan
    Read full review
    Support Rating
    Practice Fusion
    We always get a return call within the time stated. There are many available topics on the forum and it is often easy to find the issue you are seeking more information on. When we have tried the live chat feature we have been satisfied with the timeliness and response.
    Incentivized
    Read full review
    Zocdoc
    No answers on this topic
    Alternatives Considered
    Practice Fusion
    NextGen is hard to use as far as medical records. Practice Fusion is user friendly. There is a great knowledge base for questions asked. Practice Fusion takes all the guess work out of the day.
    Incentivized
    Read full review
    Zocdoc
    I can't select it, but I do use psychology today. They charge a flat fee and allow you to list your profile and information on their website. I have gained many referrals from them for 1/8 of the price
    Read full review
    Return on Investment
    Practice Fusion
    • PRO -- I know now what I need in an EMR/EHR
    • CONS -- They have overcharged me and it has cost me money
    • CONS-- They have disregarded my legal rights which makes me unsure of keeping confidential info in their systems and it will cost me money to switch
    • CONS--They have cost me money with the time I've wasted to follow up on my own tickets that they refuse to follow up with
    Read full review
    Zocdoc
    • I have lost money utilizing Zocdoc.
    • Even though they claim their calendars sync with Google, they frequently booked over me, which upset clients I attempted to work with.
    • When confronted with their unethical behavior, they basically have it "It sucks to be you" attitude.
    Read full review
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