PunchTab (Discontinued) vs. Sprout Social

Sprout is typically the first platform that comes to mind when I think of social media content scheduling/platform management/social media management. However, Sprout is very pricey, and I don’t think there’s an obvious standout element that helps differentiate it from other scheduling platforms. For organizations with only a few social media profiles, I’d be more likely to recommend lower-cost or free platforms as opposed to Sprout. I’d probably only recommend Sprout for organizations with dozens or hundreds of social media accounts

Incentivized

• Ease of use - we can create a new campaign in under ten minutes
• Customer support - we've never had an issue go unanswered for more than an hour

• Social Scheduling: Sprout Social makes it easier than any platform I've used to schedule posts with each, and to batch-schedule the same post to run on multiple dates. The scheduling platform is intuitive and easy to understand.
• Social Reporting: With just a few clicks of the button, you can easily export reports that are easy for both social media experts and complete novices to understand. I like how you can get a report within 60 seconds or so if needed.
• Customer Service/Help: Whenever I've had a question, both my Sprout Social rep and the Help Center have been extremely easy to contact and quick to reply. Problems are solved very fast and it's made easy to understand.

Incentivized

• Limited ability to add custom data collection fields

• Social media platforms don't always play nice with Sprout so it will always be a challenge to get all integrations to work properly.
• Sprout Social is a growing organization and they are acquiring new technologies, which can be good. However, they often spend time in meetings upselling new services. I like to learn about enhancements and opportunities but prefer to focus on my investments first.

Incentivized

Until something better comes along, Punchtab is the best there is. Support has been great, pricing is great and the product fulfills our needs

I like Sprout for our needs and I like that it is easy to use. We want something better than HootSuite but don't need a high-level fancy program. The only think I don't like is customer service (except for chat).

Incentivized

It's a largely very easy to understand, use and build around platform, with a lot of use in our particular industry, making onboarding for new hires significantly easier. While some features and functions are hidden away or harder to find and understand, for the most part, Sprout Social remains one of the best tools on the market for its use case.

Incentivized

Uptime was OK, but given the fact that we are in Europe, there were some specific problems: They tended to take the system down for maintenance during the night in the US, which was during our workday. This was definitely problematic and hard to explain to our clients.

It is quick to post, however you have to refresh the page every time you add a new scheduled item.

Extremely fast support from a knowledgeable team

Sprout Social's customer support is extremely responsive. They're also always looking for suggestions on how they can make the product better and will actually take your ideas to their team to see if they're worth implementing. I've never had an issue that couldn't be resolved by them in a timely manner.

Incentivized

Their training is good, but the promotion of it is even better. I don't need or have the time for training, but I was always happy to know it was there. They did a great job sending updates out and making me aware when there was a new feature that I may want training for. As for the training I never used it, so I can't comment on that

Nothing more required than signing up and authenticating with Facebook/Twitter

Make sure you do it all the way. Do not break it into phases. Pour yourself a coffee, start it in the morning and you'll be done before you finish that coffee.

Rafflecopter, Woobox - Punchtab offered powerful custom features, and allows us to run a variety of campaigns across multiple platforms

We started this agency using Later and switched to Iconosqaure because we needed more in-depth reporting. We switched from Iconosquare to Sprout Social because of the continuous scheduling bugs/issues we were having with our account and our terrible experience with their Customer Service team. We are planning to close our Sprout Social account and move to HeyOrca because of cost, ease of use, and the basic scheduling features Sprout Social doesn't offer.

Incentivized

• An average campaign generates around 2500-5000 new followers on our channels with a very minimal investment.

• For the month of January 2025, On Sprout Social, through the Employee Advocacy platform, we have shared a total of 20 internal stores available for employees to share to their personal or business social media platforms. Based on each employees reach, and re-post data tracking, we have earned $1,669.00 in EMV (Earned Media Value) which took none of the companies spend budget towards Ad spend - all organic based earned income. I love this feature because individuals trust levels to convert is higher when the advertisement is coming from someone who is employed for the company/product being advertised.

Incentivized