Several Reasons Why We're Sprout Social Fans (and What May Need Improvement)
Updated September 19, 2021
Several Reasons Why We're Sprout Social Fans (and What May Need Improvement)
Score 10 out of 10
Vetted Review
Verified User
Software Version
Deluxe
Overall Satisfaction with Sprout Social
We use Sprout Social for social media monitoring, listening, reporting and posting. We use it across the organization. We like it because it's easy and we have all the tools we need in one place. They keep enhancing features without nickel and diming you for every item they add on.
Pros
- Ease of use
- Ability to duplicate, edit and repost content.
- The design tools that easily allow you to crop photos according to the sizes for each social channel in a click of the button.
- New added features in photos to help with SEO - alt text, descriptions, etc.
- Like the new tagging and campaigns
- Listening tools are easy to use.
Cons
- More integrations
- ability to monitor more than one competitor
- Better audience demographics
- Price point - it's affordable and feel like I get enough features to make the investment worthwhile while still adding value to clients.
- Allows me to offer a service to a client that I would not have offered otherwise.
- Helps me manage clients social, monitor for a crisis and support their customer service too.
- It is limiting on audience demographics and being able to really target and hone in on an audience.
More features for the price point, easy to understand, always adding additional features, streamlined.
Do you think Sprout Social delivers good value for the price?
Yes
Are you happy with Sprout Social's feature set?
Yes
Did Sprout Social live up to sales and marketing promises?
Yes
Did implementation of Sprout Social go as expected?
No
Would you buy Sprout Social again?
Yes
Sprout Social Feature Ratings
Using Sprout Social
2 - Manager to junior level folks but everyone jumps in it to review posts, write content, add images, etc.
- Daily client posting
- Monthly reporting
- Monitoring engagement and clicks
- Analyzing posts
- Search and follow campaigns
- Monitoring and listening to conversations
- Getting rid of spam messages to the client's account
- New business
- SEO
Evaluating Sprout Social and Competitors
- Price
- Product Features
- Product Usability
It was affordable and I received multiple seats and the right amount of product feaures. I like their packages and products are laid out.
I would look for more features to help optimize posts for SEO and more integration with CRM and PR systems like Cision.
Sprout Social Implementation
- Implemented in-house
Change management was minimal
Sprout Social Support
| Pros | Cons |
|---|---|
Good followup No escalation required | Slow Resolution Less knowledgeable Not kept informed Difficult to get immediate help Need to explain problems multiple times Slow Initial Response |
I have no clue - had no idea premium support was even an option or required.
The chat is great. They can go into your account and resolve issues right away. In this case, one of my social groups would not delete and via chat they handled it in seconds.
Using Sprout Social
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- The layout is UX friendly.
- The tools for publishing, changing links, tagging, adding images are at your fingertips and easy to use.
- The reports offer many options and love the PDF's.
- None - just submitting a ticket and getting help from customer service.
Yes - Fine - the app and chrome plug-in are easy to use.
Comments
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