Several Reasons Why We're Sprout Social Fans (and What May Need Improvement)
June 14, 2021

Several Reasons Why We're Sprout Social Fans (and What May Need Improvement)

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Software Version

Deluxe

Overall Satisfaction with Sprout Social

We use Sprout Social for social media monitoring, listening, reporting and posting. We use it across the organization. We like it because it's easy and we have all the tools we need in one place.
  • Ease of use
  • Ability to duplicate, edit and repost content.
  • The design tools that easily allow you to crop photos according to the sizes for each social channel in a click of the button.
  • New added features in photos to help with SEO - alt text, descriptions, etc.
  • More integrations
  • Ability to UTM tag
  • Better audience demographics
  • Price point - it's affordable and feel like I get enough features to make the investment worthwhile while still adding value to clients.
  • Allows me to offer a service to a client that I would not have offered otherwise.
  • Helps me manage clients social, monitor for a crisis and support their customer service too.
More features for the price point, easy to understand, good resources and tools for support, always adding additional features, streamlined.

Do you think Sprout Social delivers good value for the price?

Yes

Are you happy with Sprout Social's feature set?

Yes

Did Sprout Social live up to sales and marketing promises?

Yes

Did implementation of Sprout Social go as expected?

No

Would you buy Sprout Social again?

Yes

Super easy to use. It's self-explanatory.
The chat and online resources are great. The managers are too. They go through account reps pretty fast. Also, not a lot of onboarding once a product or service is sold.
Sprout [Social] is great for small businesses, small agencies and those who need a platform but don't want to spend a fortune. If you need multiple user log-in's, the cost will add up. This is great to share a log-in for different people to use or add one or two users.

Sprout Social Feature Ratings

Boolean keyword searches
9
Content planning and scheduling
10
Audience targeting
8
Content optimization
8
Workflow management
7
Automated routing and prioritization
8
Customer interaction histories
8
Bulk actions
8
Lead generation
8
Twitter
9
Facebook
9
LinkedIn
8
Instagram
8
Campaign success analytics
8
Real-time tracking
8
Competitor analysis
8
Role-based user permissions & privileges
8
Mobile access
8