Sprout Social is A Member of Our Marketing Team
October 23, 2013

Sprout Social is A Member of Our Marketing Team

Sarah Zibanejadrad | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Software Version

Standard

Overall Satisfaction

Pros

  • Creates visually appealing, clear analytics reports.
  • Easy to organize, publish, and edit across multiple clients and users.
  • Great for finding new audience members that may like the content.

Cons

  • You cannot respond to comments/responses through the platform.
  • Cannot upload videos to post.
  • Can only manage certain types of accounts.
  • Able to monitor and provide substantiated reports to clients.
  • Easy to manage multiple clients and teams.
We have enjoyed its benefits thus far and believe it to be comparable to competitors.

Product Usage

6 - The Social Community Managers within our company use the software to create and monitor content. We also have individuals responsible for influencer outreach that use it for research.
1 - Our technical manager
  • Create and publish content, and manage social accounts on behalf of a number of clients.
  • Monitor and document analytics.
  • It aids in outreach and monitoring conversations to enter our client into.

Evaluation and Selection

With my previous company, we used Argyle Social.

Implementation

It is easy to add new accounts, team members, etc.
  • Implemented in-house

Training

  • Self-taught
Yes, it's fairly intuitive and has a similar UX to other social platforms.

Support

They are quick to respond and provide help.
Not Sure - I don't make this decision.

Usability

It takes some getting used to and I'm sure there are ways we don't fully utilize it, but it does the job.

Reliability

It has been down a few times in the last 6 months, but it is usually back up within a few hours.
It is quick to post, however you have to refresh the page every time you add a new scheduled item.

Integration

  • Facebook
  • Twitter
  • Google +
  • LinkedIn
No, not yet.

Vendor Relationship

I am not sure, as I was not with the company when we purchased the product. I do know that they are easy to get in touch with now.
I am not sure.

Comments

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