What users are saying about

Sprout Social

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Top Rated
275 Ratings

Sprout Social

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
275 Ratings
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Score 8 out of 101

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Likelihood to Recommend

Sprout Social

It is truly a great platform for anyone trying to manage more than three social platforms at a time. I don't think it's worth purchasing for less than three social platforms because of its lack of ROI accountability. I wish it had a built-in tool that could create short links that could then be tracked in the application. Right now it relies on bit.ly and I have to go to an outside site to track links posted.
Stephanie MacMillan profile photo

Feature Rating Comparison

Listening/monitoring

Sprout Social
6.8
Boolean keyword searches
Sprout Social
7.5
Filtering out noise/spam
Sprout Social
7.2
Sentiment analysis
Sprout Social
5.5
Broad channel coverage
Sprout Social
6.9

Publishing

Sprout Social
8.0
Content planning and scheduling
Sprout Social
8.3
Audience targeting
Sprout Social
7.9
Content optimization
Sprout Social
7.6
Workflow management
Sprout Social
8.2

Engagement

Sprout Social
7.3
Automated routing and prioritization
Sprout Social
6.3
Customer interaction histories
Sprout Social
8.5
Bulk actions
Sprout Social
7.1

Marketing

Sprout Social
7.0
Lead generation
Sprout Social
6.6
Content marketing
Sprout Social
8.0
Paid media management
Sprout Social
6.2
Campaigns and promotions
Sprout Social
7.2

Channel coverage/integration

Sprout Social
7.9
Twitter
Sprout Social
9.1
Facebook
Sprout Social
8.4
LinkedIn
Sprout Social
7.4
Google+
Sprout Social
7.1
Instagram
Sprout Social
7.5
Pinterest
Sprout Social
8.0
YouTube
Sprout Social
8.0

Reporting/analytics

Sprout Social
8.2
Campaign success analytics
Sprout Social
8.0
Real-time tracking
Sprout Social
8.9
Competitor analysis
Sprout Social
7.7

Account management

Sprout Social
7.8
Role-based user permissions & privileges
Sprout Social
8.9
Mobile access
Sprout Social
6.7

Pros

  • SproutSocial allows you to see the entire month when you look at what's scheduled. You are able to see exactly what days already have content. This makes it easier to program and allows you to make sure you don't double-program.
  • The 'Reports' page is easy to read. Some analytics tools can be overwhelming or very confusing. SproutSocial makes it easy to see the analytics for each outlet that your organization controls. It's also easy to export all the data - this is especially helpful when printing off analytics for clients.
Mckenzie Masters profile photo

Cons

  • Add YouTube, Instagram, Tumblr
  • Offer a freemium model
Valentin Vesa profile photo

Likelihood to Renew

Sprout Social6.2
Based on 61 answers
I really like Sprout Social, but I am also using other platforms such as ShortStack, because not only does it allow me to create tabs and campaigns, it also provides analytics. I wish Sprout Social offered at least a mobile or campaign feature
Haley Holt profile photo

Usability

Sprout Social8.0
Based on 16 answers
There is no flaw in usability.
Valentin Vesa profile photo

Reliability and Availability

Sprout Social7.7
Based on 8 answers
I have never seen it in maintenance or downtime mode — I am always able to access this product.
Lizzie Maldonado profile photo

Performance

Sprout Social8.0
Based on 7 answers
It is quick to post, however you have to refresh the page every time you add a new scheduled item.
Sarah Zibanejadrad profile photo

Support

Sprout Social9.2
Based on 12 answers
The support is always there, almost instant. Whenever I start my live chat support session the answer is there.
Valentin Vesa profile photo

Online Training

Sprout Social7.3
Based on 3 answers
The trainers are very resourceful and are able to deliver the knowledge to all trainees. The simpleness of using Sprout Social, despite its amazing technical capabilities, is by itself a big encouragement boost
Valentin Vesa profile photo

Implementation

Sprout Social8.9
Based on 10 answers
Make sure you do it all the way. Do not break it into phases. Pour yourself a coffee, start it in the morning and you'll be done before you finish that coffee.
Valentin Vesa profile photo

Alternatives Considered

It's clean design and user-friendliness.
Michelle Hebert profile photo

Return on Investment

  • Increases my efficiency. I am able to see the previous conversations my company has had with certain individuals and am able to help them quicker.
  • The analytics I do have has enabled me to decide what kind of posts work and what don't as much.
  • Scheduling posts in advance on multiple accounts is great. Set it and forget it.
  • The reporting tools enable me to show my managers my progress in a efficient manner.
Wayne Pua profile photo

Pricing Details

Sprout Social

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details