What users are saying about

Sprout Social

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Top Rated
268 Ratings

Sprout Social

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Top Rated
268 Ratings
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Score 8 out of 101

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Likelihood to Recommend

Sprout Social

If you have a small social media team and need a way to quickly and easily monitor your owned social media channels, track conversations on your posts and engage with your fans or followers, Sprout works well. It also is an easy way for users to create high-level reports for higher-ups.
Jimmy Mack profile photo

Feature Rating Comparison

Listening/monitoring

Sprout Social
6.7
Boolean keyword searches
Sprout Social
7.4
Filtering out noise/spam
Sprout Social
6.9
Sentiment analysis
Sprout Social
5.5
Broad channel coverage
Sprout Social
6.9

Publishing

Sprout Social
7.9
Content planning and scheduling
Sprout Social
8.4
Audience targeting
Sprout Social
7.8
Content optimization
Sprout Social
7.2
Workflow management
Sprout Social
8.2

Engagement

Sprout Social
7.3
Automated routing and prioritization
Sprout Social
6.3
Customer interaction histories
Sprout Social
8.4
Bulk actions
Sprout Social
7.2

Marketing

Sprout Social
6.9
Lead generation
Sprout Social
6.3
Content marketing
Sprout Social
8.0
Paid media management
Sprout Social
6.2
Campaigns and promotions
Sprout Social
7.2

Channel coverage/integration

Sprout Social
8.0
Twitter
Sprout Social
9.3
Facebook
Sprout Social
8.5
LinkedIn
Sprout Social
7.9
Google+
Sprout Social
7.5
Instagram
Sprout Social
7.1
Pinterest
Sprout Social
8.0
YouTube
Sprout Social
8.0

Reporting/analytics

Sprout Social
8.4
Campaign success analytics
Sprout Social
8.2
Real-time tracking
Sprout Social
9.0
Competitor analysis
Sprout Social
7.9

Account management

Sprout Social
8.0
Role-based user permissions & privileges
Sprout Social
9.1
Mobile access
Sprout Social
7.0

Pros

  • Schedule content, but only Twitter.
  • Reporting! Reporting is by far my favorite tool of Sprout Social. It is easy to create custom reports for my clients using Sprout Social reporting. Exporting PDF and CSV make it so easy.
  • Discovery, it really helps my clean up my following on Twitter. I also can discover many people through searches and creating lists within Sprout.
  • Managing multiple content writers and community managers permissions and track what they have done.
Haley Holt profile photo

Cons

  • Consistent engagement metrics across all social platforms (since they have engagement rate for Instagram and Facebook but not Twitter).
  • A section or tab where you can separate content that is organic and content that is paid.
  • Predictions on reach/growth dependent on your tracked metrics.
Kelcey Zacarese profile photo

Likelihood to Renew

Sprout Social6.2
Based on 61 answers
The price isn't worth the features you pay for. Plenty of other tools do what Sprout Social does for less.
Fernando Ramirez profile photo

Usability

Sprout Social8.0
Based on 16 answers
Very slick. It's easy to get where you're going -- even discovering features when first using it was a breeze. The tabs across the top of the interface also make it simple to get from one place to another quickly. Extra points for solid mobile apps and its iPad app.
Bryden McGrath profile photo

Reliability and Availability

Sprout Social7.7
Based on 8 answers
I have never seen it in maintenance or downtime mode — I am always able to access this product.
Lizzie Maldonado profile photo

Performance

Sprout Social8.0
Based on 7 answers
It is quick to post, however you have to refresh the page every time you add a new scheduled item.
Sarah Zibanejadrad profile photo

Support

Sprout Social9.2
Based on 12 answers
The folks at Sprout are great. Answering the simplest questions right via Twitter or Facebook, the more complex issues i've had they respond back via email within a couple hours if not sooner. Extremely impressed with their customer support, they really know their product and aren't just trying to get you to upgrade to a higher tier
Lisa Kribs-LaPierre profile photo

Online Training

Sprout Social7.3
Based on 3 answers
The trainers are very resourceful and are able to deliver the knowledge to all trainees. The simpleness of using Sprout Social, despite its amazing technical capabilities, is by itself a big encouragement boost
Valentin Vesa profile photo

Implementation

Sprout Social8.9
Based on 10 answers
Extremely easy to set up in-house.
Lizzie Maldonado profile photo

Alternatives Considered

We needed something more thorough than the free products we had tested (Hootsuite and TweetDeck), but the more robust products (Falcon) were out of our budget. Sprout hit the sweet spot of having everything we needed at the time for the right price.
Adrienne Hardin profile photo

Return on Investment

  • More satisfied clients with our reporting
  • Happy employees with more time in their hands
Daniela Belevan profile photo

Pricing Details

Sprout Social

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details