Sprout Social provides social media management, marketing, customer care, data and intelligence, and employee advocacy solutions for brands and agencies, including Ticketmaster, Chipotle, Grubhub, Subaru, and Zendesk. Sprout’s platform is used to simplify social publishing, engagement, reviews, analytics and listening for customers. Sprout also provides customer success and technical support, to deliver consistent value to all users. Any organization, regardless of size or industry, receives…
$249
per month per user
Pricing
Sprout Social
Editions & Modules
Essentials
$79 per seat/per month annual / $99 per seat/per month monthly
We started this agency using Later and switched to Iconosqaure because we needed more in-depth reporting. We switched from Iconosquare to Sprout Social because of the continuous scheduling bugs/issues we were having with our account and our terrible experience with their …
Sprout Social is overall an easier platform to use, understand, train on and be trained on than Meltwater. While I do think that Meltwater has listening tools at a higher level than Sprout Social, every other aspect of the platform is harder to use and not as intuitive or …
Sprout Social's Social Inbox and Listening Tools stood out, plus the sales and onboarding processes were well connected and helpful. They were flexible in the price point as a nonprofit and organization with unique needs in general. They also hit all the marks in what we needed …
Sprout Social is able to do all + more than the other platforms mentioned. And the user dashboard is easy on the eyes. Again, I'd like to add that Sprout Social puts an effort into their support team which makes it much more appealing to use the platform overall.
I think Sprout Social is much better. In my opinion, it is superior in its functions and user experience. I have also enjoyed the trainings and webinars a bit more here.
Takes the best of all of these and puts them in one place. I am yet to find a feature that these have that are not on Sprout Social, while there are many missing features on these platforms that come with Sprout Social as standard.
The reason we decided to go with Sprout Social was mainly the 'approval' function. The second reason was the reporting tool (analytics), where we found a lot of great insights and health status of our organic socials.
Hootsuite is more budget-friendly. Sprout Social is pricier but it has more features. Sprout Social also has better analytics and reporting. Hootsuite is good at scheduling posts and is pretty basic. There are paid add-ons that you can add such as listening. Listening is …
The tool is better in terms of the value it’s providing and the cost is also good but the user interface has to be improved so it can be made usable in fully. A new member may find it very difficult to use from day 1 so it’s something to be looked
Reporting is a big deal for us since we manage different clients, Sprout social let us to adjust and filter for all of them and also to get the reporting in different formats
It's been awhile since I've used these, except for Agorapulse - I used them more recently. Agorapulse was not intuitive to use, their features were not as regularly updated/integrated with Meta, their reporting wasn't as detailed as Sprout, and there were a lot of bugs/issues …
They are pretty similar in many ways. However, I'm now most comfortable in Sprout Social, both from having used Sprout Social the longest and finding the UX of its basic tools most intuitive in comparison to other products.
We use Sprout Social right now because it's very user friendly and has the features that we as a communications team need for the most part. We have used or looked into other scheduling platforms in the past, and mostly because of the cost of Sprout Social we have considered …
I will admit that I have not used Hootsuite, however, I do think if you have more then 40 or so accounts they might be able to handle that more. I have used Later Social & Buffer and I find Sprout Social easier to use and less clunky UI. Later & Buffer do work, but I used both …
Sprout Social is a great tool, but it comes with a high per-seat price. In my opinion, this tool is great for a well-established brand, but for any start-up or multi-person agency, the cost can add up quickly and make or break your decision to use it. The reason for the lower recommendation score is a recent and ongoing issue I am facing with getting out of our current agreement. In our experience, Sprout Social makes it impossible to do, and the way they get you to agree to a year-long contract is a little shady. No contract is renewed after a year; just a simple email asking if you want to make any changes. In my experience, if you are not fully aware of what you agreed to a year ago, they will get ya, and you will be in the position we are in now. After experiencing this, I see that it is common among Sprout Social users looking for a more cost-effective option. Big bummer considering the monthly price users are paying.
Social Scheduling: Sprout Social makes it easier than any platform I've used to schedule posts with each, and to batch-schedule the same post to run on multiple dates. The scheduling platform is intuitive and easy to understand.
Social Reporting: With just a few clicks of the button, you can easily export reports that are easy for both social media experts and complete novices to understand. I like how you can get a report within 60 seconds or so if needed.
Customer Service/Help: Whenever I've had a question, both my Sprout Social rep and the Help Center have been extremely easy to contact and quick to reply. Problems are solved very fast and it's made easy to understand.
I would like for Personal Instagram Accounts to be able to integrate with Sprout Social's Employee Advocacy platform. You are able to connect personally accounts to Sprout Social itself, which is great, but for employee re-sharing internal stories, this is not possible unless it is with a Business Instagram account.
I would like for the left hand tool bar to be more user friendly. There are so many tools and settings that are available, and I would like for it to be simplified in a way that makes it less cluttered.
An improvement can be made with the Sprout Social Mobile App. The user friendliness of the app does not allow as much autonomy as the regular webpage.
Sprout Social is the best platform out there for social-media management, and now that I have all my clients using Sprout Social, it would be sort of silly for me to walk away format at this juncture. The only cloud on the horizon would be if Salesforce bought it (as has been rumored) and put it inside its walled garden.
Sprout Social is straightforward to use - built for anyone regardless of tech experience to be able to navigate. It integrates pretty seamlessly to the native platforms and brings a lot of things together to make a seamlessly experience for seasoned social media managers.
Uptime was OK, but given the fact that we are in Europe, there were some specific problems: They tended to take the system down for maintenance during the night in the US, which was during our workday. This was definitely problematic and hard to explain to our clients.
The chat and online resources are great. The managers are too. They go through account reps pretty fast. Also, not a lot of onboarding once a product or service is sold. The ticket request system is terrible, they have too many people switching off roles, they take a long time to get back to you and don't plan on anything being fixed over a weekend - even if you have a problem. Their customer service via tickets is the worst.
Their training is good, but the promotion of it is even better. I don't need or have the time for training, but I was always happy to know it was there. They did a great job sending updates out and making me aware when there was a new feature that I may want training for. As for the training I never used it, so I can't comment on that
Make sure you do it all the way. Do not break it into phases. Pour yourself a coffee, start it in the morning and you'll be done before you finish that coffee.
Takes the best of all of these and puts them in one place. I am yet to find a feature that these have that are not on Sprout Social, while there are many missing features on these platforms that come with Sprout Social as standard.
One positive impact has been a huge time saver for our team. Where we once had multiple systems and delays from producing content to approval to publishing, now everything is seamless.
Another positive impact is streamlining the onboarding process for new team members. Sprout Social is user-friendly and intuitive, making it easy to study even for someone completely new to social media.
One negative impact has been the time it takes to wade through irrelevant social listening posts. The filtering is not effective enough to eliminate the noise.
