Sprout Social the good and bad
March 25, 2026

Sprout Social the good and bad

Anonymous | TrustRadius Reviewer
Score 3 out of 10
Vetted Review
Verified User

Software Version

Premium

Overall Satisfaction with Sprout Social

We use Sprout Social for scheduling, listening, and reporting. Having an all-in-one platform is very helpful for our Digital Marketing agency, with multiple clients. We have used several scheduling and reporting software over the years, and having one that also includes listening has been helpful not only for us but also for our clients.

Pros

  • Listening
  • Reporting
  • Scheduling

Cons

  • Showing used/unused media for scheduling. This is a basic necessity included with other scheduling platforms.
  • Complexity of the social inbox. Our Community Manager has missed comments and DM's frequently because of this.
  • Complexity over all. It's a lot with a steep learning curve.
  • Automations have saved time
  • Learning curve is time consuming
  • Listening tool has saved us time and able to share with client team leadership and key stakeholders
Yes, by helping us establish and report monthly, quarterly, and yearly KPIS.
Sprout Social is very complex and takes a lot of time to set up and learn how to use.
Sprout Social is very complex and takes a lot of time to set up and learn how to use.
We started this agency using Later and switched to Iconosqaure because we needed more in-depth reporting. We switched from Iconosquare to Sprout Social because of the continuous scheduling bugs/issues we were having with our account and our terrible experience with their Customer Service team. We are planning to close our Sprout Social account and move to HeyOrca because of cost, ease of use, and the basic scheduling features Sprout Social doesn't offer.

Do you think Sprout Social delivers good value for the price?

No

Are you happy with Sprout Social's feature set?

No

Did Sprout Social live up to sales and marketing promises?

No

Did implementation of Sprout Social go as expected?

Yes

Would you buy Sprout Social again?

No

Sprout Social is a great tool, but it comes with a high per-seat price. In my opinion, this tool is great for a well-established brand, but for any start-up or multi-person agency, the cost can add up quickly and make or break your decision to use it. The reason for the lower recommendation score is a recent and ongoing issue I am facing with getting out of our current agreement. In our experience, Sprout Social makes it impossible to do, and the way they get you to agree to a year-long contract is a little shady. No contract is renewed after a year; just a simple email asking if you want to make any changes. In my experience, if you are not fully aware of what you agreed to a year ago, they will get ya, and you will be in the position we are in now. After experiencing this, I see that it is common among Sprout Social users looking for a more cost-effective option. Big bummer considering the monthly price users are paying.

Sprout Social Feature Ratings

6.8
Boolean keyword searches
5
Filtering out noise/spam
10
Sentiment analysis
4
Broad channel coverage
8
7.0
Content planning and scheduling
5
Content optimization
10
Workflow management
6
5.7
Automated routing and prioritization
5
Customer interaction histories
9
Bulk actions
3
6.0
Lead generation
5
Content marketing
7
8.0
Twitter
8
Facebook
8
LinkedIn
8
Google+
8
Instagram
8
Pinterest
8
7.7
Campaign success analytics
10
Real-time tracking
8
Competitor analysis
5
7.0
Role-based user permissions & privileges
10
Mobile access
4

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