Pure Chat by Ruby vs. Twilio
Pure Chat by Ruby vs. Twilio
Product | Rating | Most Used By | Product Summary | Starting Price |
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Pure Chat by Ruby | N/A | Pure Chat is a live chat tool with a free version for limited usage or paid versions with unlimited chat, developed by the company of the same name in Scottsdale, Arizona, and acquired late in 2020 by Ruby. Pure Chat is now a Ruby brand. | $10 per month | |
Twilio | N/A | Twilio offers a CPaaS and CCaaS solution, with the combination of its programmable Voice, Video, and Messaging APIs, as well as the Twilio Flex cloud contact center. Additional capabilities include Twilio's Elastic SIP Trunking, as well as API for WhatsApp. | $0 per min per participant |
Pure Chat by Ruby | Twilio | |||||||||||||||
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Offerings |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | — | 1. Pay-as-you-go pricing: Simple usage-based pricing means you don’t get locked into big contracts. 2. Volume discounts: Discounts trigger as your usage grows, so you always get a fair price. 3. Start building today with free trial credit and full API access. | ||||||||||||||
More Pricing Information |
Pure Chat by Ruby | Twilio | |
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Top Pros | ||
Top Cons |
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Pure Chat by Ruby | Twilio | |
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Small Businesses | Gist Score 9.6 out of 10 | Simplify360 Score 7.8 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | Conversica Score 9.5 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Pure Chat by Ruby | Twilio | |
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Likelihood to Recommend | 8.6 (2 ratings) | 6.6 (70 ratings) |
Likelihood to Renew | - (0 ratings) | 8.1 (5 ratings) |
Usability | - (0 ratings) | 9.5 (10 ratings) |
Performance | - (0 ratings) | 7.0 (15 ratings) |
Support Rating | - (0 ratings) | 5.7 (16 ratings) |
Implementation Rating | - (0 ratings) | 9.5 (2 ratings) |
Contract Terms and Pricing Model | - (0 ratings) | 10.0 (1 ratings) |
Professional Services | - (0 ratings) | 10.0 (1 ratings) |
Pure Chat by Ruby | Twilio | |
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Likelihood to Recommend | Ruby Receptionists, Inc | Twilio |
Pros | Ruby Receptionists, Inc | Twilio |
Cons | Ruby Receptionists, Inc | Twilio |
Likelihood to Renew | Ruby Receptionists, Inc No answers on this topic | Twilio |
Usability | Ruby Receptionists, Inc No answers on this topic | Twilio |
Performance | Ruby Receptionists, Inc No answers on this topic | Twilio |
Support Rating | Ruby Receptionists, Inc No answers on this topic | Twilio |
Implementation Rating | Ruby Receptionists, Inc No answers on this topic | Twilio |
Alternatives Considered | Ruby Receptionists, Inc | Twilio |
Contract Terms and Pricing Model | Ruby Receptionists, Inc No answers on this topic | Twilio |
Return on Investment | Ruby Receptionists, Inc | Twilio |
ScreenShots | Twilio Screenshots |