Pure Chat by Ruby vs. Vision Helpdesk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Pure Chat by Ruby
Score 8.6 out of 10
N/A
Pure Chat is a live chat tool with a free version for limited usage or paid versions with unlimited chat, developed by the company of the same name in Scottsdale, Arizona, and acquired late in 2020 by Ruby. Pure Chat is now a Ruby brand.
$10
per month
Vision Helpdesk
Score 9.5 out of 10
Small Businesses (1-50 employees)
Vision Helpdesk, which started in 2005 as a simple help desk software has evolved into three customer service and IT support management tools. Help Desk Software - A multi-channel help desk software that allows users to manage customer communication across various channels like email, web portals, chat, phone, and API. Satellite Help Desk Software - A multi-company/brand/product help desk software that allows users to manage support for multiple companies in place.…
$8
per month
Pricing
Pure Chat by RubyVision Helpdesk
Editions & Modules
Additional Users - Pro
$10
per month
Additional Users - Growth
$15
per month
Growth
$49
per month
Pro
$99
per month
Starter Help Desk
$8
per month per seat
Starter Help Desk
$12
per month per seat
Pro Help Desk
$16
per month per seat
Satellite Help Desk
$20
per month per seat
Pro Help Desk
$20
per month per seat
Satellite Help Desk
$24
per month per seat
Pro Service Desk
$24
per month per seat
Pro Service Desk
$32
per month per seat
Ent Service Desk
$32
per month per seat
Ent Service Desk
$48
per month per seat
Offerings
Pricing Offerings
Pure Chat by RubyVision Helpdesk
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Pure Chat by RubyVision Helpdesk
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Pure Chat by Ruby
-
Ratings
Vision Helpdesk
6.8
3 Ratings
14% below category average
Organize and prioritize service tickets00 Ratings8.03 Ratings
Subscription-based notifications00 Ratings8.03 Ratings
Ticket creation and submission00 Ratings6.03 Ratings
Ticket response00 Ratings5.03 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Pure Chat by Ruby
-
Ratings
Vision Helpdesk
5.0
2 Ratings
42% below category average
External knowledge base00 Ratings5.02 Ratings
Internal knowledge base00 Ratings5.02 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Pure Chat by Ruby
-
Ratings
Vision Helpdesk
7.0
3 Ratings
8% below category average
Customer portal00 Ratings8.03 Ratings
Social integration00 Ratings7.03 Ratings
Email support00 Ratings6.03 Ratings
Help Desk CRM integration00 Ratings7.01 Ratings
Best Alternatives
Pure Chat by RubyVision Helpdesk
Small Businesses
Gist
Gist
Score 9.6 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Salesforce Service Cloud
Salesforce Service Cloud
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Pure Chat by RubyVision Helpdesk
Likelihood to Recommend
8.6
(2 ratings)
5.0
(4 ratings)
Likelihood to Renew
-
(0 ratings)
9.1
(1 ratings)
Usability
-
(0 ratings)
8.2
(1 ratings)
Support Rating
-
(0 ratings)
6.0
(2 ratings)
Implementation Rating
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
Pure Chat by RubyVision Helpdesk
Likelihood to Recommend
Ruby Receptionists, Inc
Chat is nothing new but the ease of use and functionality is key, that being said Pure Chat nails it across the board. We use the chat across our website and ad pages. Don't see a situation where this effective tool would be less appropriate, consumers want instant information and instant connection, chat provides both without being tied up on the phone
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Vision Helpdesk
I think that there is probably nothing that Vision Helpdesk can't do given enough work to customize it. The problem is that you almost have to have someone dedicated to knowing everything there is to know about the system and then have them be the administrator of all the customizations and feature additions you want. It's great that it can do so much, but it's not great that it's so complicated and has very little out-of-the-box configurations.
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Pros
Ruby Receptionists, Inc
  • Online chat
  • Multiple websites, multiple users
  • Supervisor feature
Read full review
Vision Helpdesk
  • The best thing for us - the timer. It's really cool. We can start the timer and end it when support finishes. It's very important for working with other companies we give support for.
  • Good-looking, with good visualisation and usability dashboard.
  • Ticket transfer between support users, comments, ticket printing.
  • The best price and functionality, comparing to other help desks.
  • Support. Best support I have seen on internet. Helped with setup, and helped with few minor questions.
Read full review
Cons
Ruby Receptionists, Inc
  • Transcripts that could generate in a PDF or Word doc rather than .txt file, option would be nice
  • Chat is straight forward so not much room for improvement, we're happy with the service, functionality, and ease of use.
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Vision Helpdesk
  • Chat feature.
  • Remote desktop.
  • Get more integration with other software and Mobile apps.
Read full review
Likelihood to Renew
Ruby Receptionists, Inc
No answers on this topic
Vision Helpdesk
For us it's really best solution.
Read full review
Usability
Ruby Receptionists, Inc
No answers on this topic
Vision Helpdesk
Really simple, good-looking interface, many features and customizations
Read full review
Support Rating
Ruby Receptionists, Inc
No answers on this topic
Vision Helpdesk
Support from Vision Helpdesk was rather lackluster. We uncovered a bug pretty early on in our use of the system and it took them about a month to fix it. Our internal admin of the system had to keep pestering them to get it fixed. It wasn't critical to our business but was something we needed fixed and it just seemed like they didn't care that much about fixing it.
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Alternatives Considered
Ruby Receptionists, Inc
Didn't see much pros and cons comparing Pure Chat and Olark. They all do the job. However, Pure Chat is free to use on basic functions.
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Vision Helpdesk
Vision Helpdesk was more open for an NGO while the other companies were more attended on the "big-money", which we don't have as an NGO. Second point is that Vision Helpdesk is very easy and simple to use. Not too much installation, programming etc.
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Return on Investment
Ruby Receptionists, Inc
  • Instant connection with our clients and prospects
  • Expanded our ability to increase client contact efficiency
  • Allows us to stay up to date with the ever changing demand of consumers
Read full review
Vision Helpdesk
  • Most cost-effective help desk software I have researched from Kayako to SAAS [products] like Zendesk.
  • We got more features and easy customization done with Vision Helpdesk which where not possible for Zendesk and Kayako was too costly.
  • Ticket tracking has been easier and faster with Vision Helpdesk; for our web hosting business we prefer a download version which is not possible with SAAS help desk providers ( Zendesk or Freshdesk).
Read full review
ScreenShots

Vision Helpdesk Screenshots

Screenshot of Vision Helpdesk's - Satellite/ Multi Company Help DeskScreenshot of Vision Helpdesk's - ITSM Service Desk SoftwareScreenshot of Vision Helpdesk's - Live Chat SoftwareScreenshot of Vision Helpdesk's - Help Desk Software