Qualaroo Insights vs. Voxco Survey Software

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Qualaroo
Score 6.7 out of 10
N/A
Qualaroo Insights allows you to survey or nudge site visitors at various stages of their visit, to gather insights and generate sales leads.
$199
per month
Voxco Survey Software
Score 9.0 out of 10
Mid-Size Companies (51-1,000 employees)
Voxco Survey Software features one centralized database across multiple survey channels. The vendor says that with this solution, users can collect and process respondent data at any time and in any place.  This flexible software can be used to create device-responsive online surveys (web, mobile, or embedded in-app), over-the-phone interviews (CATI, IVR and dialers), or face-to-face interviewing (CAPI). According to the vendor, their clients appreciate their engaging, interactive survey…N/A
Pricing
Qualaroo InsightsVoxco Survey Software
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
QualarooVoxco Survey Software
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
Qualaroo InsightsVoxco Survey Software
Top Pros
Top Cons

No answers on this topic

Features
Qualaroo InsightsVoxco Survey Software
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Qualaroo Insights
9.3
12 Ratings
17% above category average
Voxco Survey Software
5.0
1 Ratings
44% below category average
Survey templates9.011 Ratings5.01 Ratings
Themes9.010 Ratings5.01 Ratings
Custom logo/branding9.910 Ratings5.01 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Qualaroo Insights
9.7
11 Ratings
12% above category average
Voxco Survey Software
7.5
1 Ratings
14% below category average
Changes to live survey9.811 Ratings7.01 Ratings
Question design help9.610 Ratings00 Ratings
Multiple question types9.711 Ratings8.01 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Qualaroo Insights
9.2
12 Ratings
10% above category average
Voxco Survey Software
7.0
1 Ratings
17% below category average
Survey logic flexibility9.212 Ratings7.01 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Qualaroo Insights
9.6
12 Ratings
15% above category average
Voxco Survey Software
5.8
1 Ratings
35% below category average
Response tracking9.212 Ratings6.01 Ratings
Data export9.912 Ratings6.01 Ratings
Standard reports9.911 Ratings6.01 Ratings
Custom reports9.211 Ratings5.01 Ratings
Analytics9.911 Ratings6.01 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Qualaroo Insights
9.8
11 Ratings
16% above category average
Voxco Survey Software
-
Ratings
Access controls9.811 Ratings00 Ratings
Compliance9.811 Ratings00 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Qualaroo Insights
9.4
10 Ratings
15% above category average
Voxco Survey Software
-
Ratings
Vendor-offered crowdsourcing9.87 Ratings00 Ratings
Respondent restrictions9.09 Ratings00 Ratings
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Medium-sized Companies
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Qualaroo
Qualaroo
Score 6.7 out of 10
Enterprises
Medallia
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Score 9.1 out of 10
Medallia
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Score 9.1 out of 10
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User Ratings
Qualaroo InsightsVoxco Survey Software
Likelihood to Recommend
9.8
(16 ratings)
7.0
(1 ratings)
Likelihood to Renew
8.1
(3 ratings)
-
(0 ratings)
Usability
9.8
(9 ratings)
-
(0 ratings)
Availability
10.0
(1 ratings)
-
(0 ratings)
Performance
8.0
(1 ratings)
-
(0 ratings)
Support Rating
9.8
(10 ratings)
-
(0 ratings)
Implementation Rating
9.0
(2 ratings)
-
(0 ratings)
Product Scalability
5.0
(1 ratings)
-
(0 ratings)
User Testimonials
Qualaroo InsightsVoxco Survey Software
Likelihood to Recommend
Qualaroo
It makes it easy to move from design to development. We collect highly targeted feedback without organizing a meeting to discuss every iteration, saving time and effort. The comments are open-ended and unorganized. But with survey Nudges, we can ask additional questions about design UI/UX.
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Voxco
It's made for surveys...just like Survey Monkey or SurveyGizmo and very similar to them as well. I just don't know about how the cost compares.
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Pros
Qualaroo
  • Qualaroo’s question engine connects fragmented data points spread across all the customer feedback gathered from varied sources.
  • Qualaroo allows us to connect with our customers’ questions directly so that we can focus on the most important ones on priority.
  • The insights we get from Qualaroo surveys help us prioritize which hypotheses to formally run as an experiment first, and which to implement straight away.
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Voxco
  • Has a simple and cleanly laid out website making function and projects easy to fine.
  • Reporting and analysis functions are easy to find and understand.
  • Has a nice feature in the reporting that automatically reorders response categories so they are always from max to min.
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Cons
Qualaroo
  • I wish the dashboard was a little more interactive so that you can do some deeper analysis - things like filtering out people who answered a certain way
  • I wish the building of the survey "nudge" was easier and more visual - it's a bit clunky and hard to reorder questions.
  • I wish there was a way to add more logic into questions, as you have to duplicate questions to get around this which can make the building process difficult
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Voxco
  • On the same topic about the automatic reordering of responses from max to min, the downside is it does not allow me to leave the ordering in original format.
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Likelihood to Renew
Qualaroo
The micro-survey landscape is evolving very quickly and it seems like there is a new entrant almost every month. I'm generally happy with Qualaroo (we got what we expected) and I like the folks on the Qualaroo team (support is fast and friendly and rarely needed), but there haven't been real improvements to the platform in the last eight months. We will be re-assessing Qualaroo's features and price versus other competitors when our current contract is up.
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Voxco
No answers on this topic
Usability
Qualaroo
We know the value of consumer feedback and believe that users actually want to be a part of the process. With Qualaroo, we have learnt that people like answering certain types of questions, especially if you ask them something about themselves — like what they want most and their motivations behind purchases — they can’t resist typing a response.
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Voxco
No answers on this topic
Reliability and Availability
Qualaroo
I've never experienced an outage where Qualaroo was unavailable. I don't think I've even gotten notices for scheduled down/maintenance time. The platform is always available.
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Voxco
No answers on this topic
Performance
Qualaroo
Our developers complain that Qualaroo is just one of several similar site add-ons that slow down our site performance. I'm skeptical that Qualaroo has any measurable impact on our page load times, but don't have any hard evidence either way. The Qualaroo admin interface and reporting mechanisms are all quick and reliable.
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Voxco
No answers on this topic
Support Rating
Qualaroo
I have only contacted customer support twice, and they have managed to solve my problem every time. There is a slight waiting time between the query and resolution, but other than that I don’t need to contact them time and again to understand things since their help section is sufficient most of the time.
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Voxco
No answers on this topic
In-Person Training
Qualaroo
Not available for the Pro edition.
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Voxco
No answers on this topic
Online Training
Qualaroo
Qualaroo doesn't offer full-blown online training, at least not that I've used or needed. The online help documentation is adequate and Qualaroo-sponsored webinars are informative.
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Voxco
No answers on this topic
Implementation Rating
Qualaroo
Have your technical team set up the "Identify" feature right out of the gate - this is a "fire and forget" feature. Once it's set up, your data is much more valuable. Also, if there are very specific kinds of page targeting you might imagine doing, have a technical person set up and test at least 2-3 examples of using Qualaroo's regular expression features to achieve this targeting. With a couple good examples in place to work from, it becomes much easier to create your own regular expressions for custom targeting.
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Voxco
No answers on this topic
Alternatives Considered
Qualaroo
Qualaroo makes it very easy to launch a quick survey based on templates or custom questions with an intuitive user interface. It is also very flexible and can be easily integrated with AB testing thanks to the advanced options. Reports are getting better but analytics wise it's still not up to the refinement level of SurveyMonkey but it does beat the latter in terms of UI experience. When compared to SurveyGizmo, the flexibility on surveys is what stands out and how easy it is to create different survey flows.
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Voxco
Very similar to SurveyMonkey and SurveyGizmo. They all have some minor differences and it makes you wish you could own all of them to get every function you would need.
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Scalability
Qualaroo
Qualaroo's simplicity has its down sides when it comes to scaling. Managing multiple nudges across multiple domains, at least in the Pro edition, is challenging. The active nudges all appear as a single list on the admin home page, automatically grouped by domains. Archived nudges are on a separate tab. It would be helpful to have a folder system to organize nudges. Also, once you have multiple active nudges that are targeted to different sections of your site using regular expressions, it's difficult to keep track of what is appearing where. It's also difficult, if not impossible, to figure out where you may have competing nudges. And there's no ability to assign reporting or configuration access to other members of your team. The Pro edition has a single login, which must be shared if you have multiple staff who want to use Qualaroo.
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Voxco
No answers on this topic
Return on Investment
Qualaroo
  • Qualaroo has proven to be extremely useful when it comes to improving conversions.
  • We deployed Qualaroo on our website to survey visitors and uncover their pain points about our landing page.
  • Using the feedback, we made several critical changes to our page, including the visibility of the CTA button, information on the page, and the quality of pictures. Since the implementation, there has been a significant increase in conversions, and our visitors have been getting a lot more value from the landing page.
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Voxco
  • I can't speak to this as I'm just using it for analysis and it's the only tool available in this situation.
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ScreenShots

Voxco Survey Software Screenshots

Screenshot of Sophisticated logic.Screenshot of Total customization capability.Screenshot of Real-time results.Screenshot of Device-responsive user interface