Rapise vs. SnapEngage

The appropriate scenario to use Rapise is when we have a project that is considered from medium onwards, since Rapise will help us to define, develop and implement the testing phase in a reliable and efficient way. Also with Rapise we will not have to worry about the platform that we are using since it has great versatility and flexibility.

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It helps business grow, if your business is more reliable on marketing or if your business is in starting stage implementing SnapEngage to your website will give a kick start to your business because it helps to get close with the customers which are in need with those quick questions and responses we are getting from customers using chat agent.

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• Simple recording front-end and easily captures UI objects for later interaction
• Flexible programming interface provides a multitude of manners in which to interact with learned UI objects
• Javascript based IDE is easy to learn

• Allows team members to see type in real-time before it is submitted. This enables us to gather information for responses in a more timely manner.
• We can see which of our team members are available, busy, or not-available.
• Ability to see some biographical information of chatters and to sync information with Salesforce.

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• For tests that require specific approaches it is necessary to have advanced knowledge of programming in javascrip, which sometimes the QA team does not have experience
• Sometimes I have noticed that when using object dragging errors occur intermittently
• The integration with some tools (Dynamics) is only with the basic functions from my point of view

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• The admin dashboard is the hardest to navigate of any tool I've ever used! THere are 7 tabs in the left-hand panel. Just within the one tab that reads "Settings" (there is a separate tab for "My Account", also Permissions?) there are 9 tabs at the top (which include names like "Agent Settings", "Integrations", "Design Studio", "Options", "Hub"), then at least another 8 tabs WITHIN those 9 tabs, giving you a total of 14 different pages of settings to search through, again, JUST in the Settings tab. What the heck?!
• Something as simple as notification settings are spread throughout the 14 different settings pages mentioned above. Rather than having one area where you can enter email addresses for notifications, I've had to search through the 14 pages and use Ctrl+F on multiple occasions to fully remove a user from all the notifications they received. This should be much simpler!

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I give SnapEngage a 9 due to how successful our company has been while using it. Unless prices were raised by an insane amount, I don't see us using a competing service.

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I have never needed to contact them for support.

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Independently Invited by TrustRadius

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Mmuch better from a flexibility perspective

We actually demo'ed LiveChat and LivePerson and besides SnapEngage having a better UI and ease of use, the support from their team was worlds and away above the rest. They let us run an extended demo, gave us constant support, and made sure we felt comfortable before we went live with the system.

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• The primary objective of the institution is a service to the public, so everything that improves response times to the public helps us to achieve it.
• As a department in charge of the development of systems and applications, our objective is fulfilled by delivering quality products and tools such as Rapise help us greatly
• The return on investment can be more than justified by fulfilling the primary objectives

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• It has allowed us to provide more service with a much smaller team than our phone team.
• It provides us with data helpful to not only ourselves, but our marketing team as well.
• It's customizable so it allows us to create and update our platforms immediately when needed.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info